客户交付体验专员 Delivery Experience Specialist
拓速乐汽车销售（北京）有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：汽车及零配件
职位信息
- 发布日期：2014-07-14
- 工作地点：南京
- 招聘人数：若干
- 职位月薪：面议
- 职位类别：其他
职位描述
Tesla Motors 中国区诚聘 - 客户交付体验专员 Delivery Experience Specialist
岗位说明 The Role
As a Delivery Experience Specialist, you’ll be responsible for producing the most memorable moment in any Tesla owner’s life… the delivery of their new car. Specialists bring personalization to the car buying experience by helping the customer prepare for delivery, allowing customers to take delivery at the location of their choice, providing a walk-through of vehicle features and systems and most importantly leaving them with the “Tesla smile.” This is a great opportunity to join a rapidly growing technology company and have a direct impact on our customers as they take ownership of their new vehicles. Bring your passion for Tesla and a sense of adventure to help change the world, one vehicle at a time.
岗位职责 Responsibilities
- Represent the Tesla brand with a commitment to deliver an innovative and exciting ownership experience.
- Help the customer prepare for the delivery of their vehicle by guiding them through financing, trade-ins, incentives and relative state and local sales form processes.
- Communicate financing and trade-in options and suggest suitable alternatives when necessary.
- Manage customer and operations interactions as defined by the new Tesla Personal Delivery Program.
- Perform paperwork preparation prior to delivery.
- Deliver Tesla vehicles to customers at their preferred location (example: Tesla Delivery Center, home, office).
- Develop an in-depth knowledge of vehicle drive systems and features and be able to relay this information the customer.
- Maintain a professional appearance at all times according to the brand standard.
- Monitor and manage pipeline flow and customer appointments to ensure an accurate and efficient delivery process.
- Utilize or learn CRM system skills to ensure accurate and timely information is available to management.
- Report customer feedback to corporate marketing and product development teams to improve product acceptance and ensure we deliver an incredible “Tesla Experience.”
岗位要求 Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- At least one year of customer facing experience.
- Exceptional verbal and written communication skills.
- Self-starter who takes initiative, goal-oriented and highly motivated.
- Creative thinker with the ability to resolve critical problems quickly and independently.
- Able to build and maintain strong working relationships across several business units.
- Ability to maneuver a pickup truck and flatbed trailer (training provided).
- Must be able to sit and stand for long periods of time.
- Must have a valid driver’s license and maintain an acceptable and safe driving record.
- Must be able to pass a physical per the DOT Medical Examination Report and fulfill additional requirements as deemed necessary.
- Excellent spoken and written communication skills in both English and Chinese.
岗位说明 The Role
As a Delivery Experience Specialist, you’ll be responsible for producing the most memorable moment in any Tesla owner’s life… the delivery of their new car. Specialists bring personalization to the car buying experience by helping the customer prepare for delivery, allowing customers to take delivery at the location of their choice, providing a walk-through of vehicle features and systems and most importantly leaving them with the “Tesla smile.” This is a great opportunity to join a rapidly growing technology company and have a direct impact on our customers as they take ownership of their new vehicles. Bring your passion for Tesla and a sense of adventure to help change the world, one vehicle at a time.
岗位职责 Responsibilities
- Represent the Tesla brand with a commitment to deliver an innovative and exciting ownership experience.
- Help the customer prepare for the delivery of their vehicle by guiding them through financing, trade-ins, incentives and relative state and local sales form processes.
- Communicate financing and trade-in options and suggest suitable alternatives when necessary.
- Manage customer and operations interactions as defined by the new Tesla Personal Delivery Program.
- Perform paperwork preparation prior to delivery.
- Deliver Tesla vehicles to customers at their preferred location (example: Tesla Delivery Center, home, office).
- Develop an in-depth knowledge of vehicle drive systems and features and be able to relay this information the customer.
- Maintain a professional appearance at all times according to the brand standard.
- Monitor and manage pipeline flow and customer appointments to ensure an accurate and efficient delivery process.
- Utilize or learn CRM system skills to ensure accurate and timely information is available to management.
- Report customer feedback to corporate marketing and product development teams to improve product acceptance and ensure we deliver an incredible “Tesla Experience.”
岗位要求 Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- At least one year of customer facing experience.
- Exceptional verbal and written communication skills.
- Self-starter who takes initiative, goal-oriented and highly motivated.
- Creative thinker with the ability to resolve critical problems quickly and independently.
- Able to build and maintain strong working relationships across several business units.
- Ability to maneuver a pickup truck and flatbed trailer (training provided).
- Must be able to sit and stand for long periods of time.
- Must have a valid driver’s license and maintain an acceptable and safe driving record.
- Must be able to pass a physical per the DOT Medical Examination Report and fulfill additional requirements as deemed necessary.
- Excellent spoken and written communication skills in both English and Chinese.
公司介绍
Tesla Motors' (NASDAQ: TSLA) goal is to accelerate the world's transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for industry partners. Tesla has delivered over 15,000 electric vehicles to customers in 31 countries.
纯电动汽车制造商 Tesla Motors Inc 成立于2003年，总部位于美国加州硅谷，主要从事纯电动汽车的设计、制造和销售。戴姆勒奔驰和丰田汽车是 Tesla Motors Inc 的股东及战略合作伙伴，Tesla Motors Inc 也向它们提供电动汽车动力系统的研发及代工服务。 2010年6月，Tesla Motors 在纳斯达克上市，代号 TSLA, IPO发行价17.00美元，成为 1956 年福特汽车IPO以来第一家上市的美国汽车制造商，也是目前唯一一家在美国上市的纯电动汽车独立制造商。
Tesla Motors Inc 的创始人伊隆 马斯克(Elon Musk)是硅谷著名的连环创业者，他创建了 PayPal(全球最大的电子支付平台)、SpaceX(私人火箭公司)、Tesla Motors (高端纯电动车公司)、SolarCity(太阳能发电公司)，每次创业都是颠覆传统。Elon 被称为“钢铁侠”的原型。
Tesla Motors Inc 先后推出了双门超级跑车Roadster和四门豪华电动跑车Model S，卓越的性能和极具科幻感的造型赢得了消费者。Model S 被Motor Trend 评为 2013 年度车型，获得美国权威杂志 Consumer Report（消费者报告）罕见的近乎完美的评分 99 分。最近，Model S 在美国高速公路交通安全管理局（NHTSA）最新进行的碰撞测试中，在每个安全类别（包括正前方、侧方以及翻滚碰撞）的测试中均获得五星评级。
Tesla Motors 被誉为汽车行业中的苹果，欢迎各位加入 Tesla Motors，和钢铁侠一起改变世界！
公司的官网在 www.teslamotors.com
纯电动汽车制造商 Tesla Motors Inc 成立于2003年，总部位于美国加州硅谷，主要从事纯电动汽车的设计、制造和销售。戴姆勒奔驰和丰田汽车是 Tesla Motors Inc 的股东及战略合作伙伴，Tesla Motors Inc 也向它们提供电动汽车动力系统的研发及代工服务。 2010年6月，Tesla Motors 在纳斯达克上市，代号 TSLA, IPO发行价17.00美元，成为 1956 年福特汽车IPO以来第一家上市的美国汽车制造商，也是目前唯一一家在美国上市的纯电动汽车独立制造商。
Tesla Motors Inc 的创始人伊隆 马斯克(Elon Musk)是硅谷著名的连环创业者，他创建了 PayPal(全球最大的电子支付平台)、SpaceX(私人火箭公司)、Tesla Motors (高端纯电动车公司)、SolarCity(太阳能发电公司)，每次创业都是颠覆传统。Elon 被称为“钢铁侠”的原型。
Tesla Motors Inc 先后推出了双门超级跑车Roadster和四门豪华电动跑车Model S，卓越的性能和极具科幻感的造型赢得了消费者。Model S 被Motor Trend 评为 2013 年度车型，获得美国权威杂志 Consumer Report（消费者报告）罕见的近乎完美的评分 99 分。最近，Model S 在美国高速公路交通安全管理局（NHTSA）最新进行的碰撞测试中，在每个安全类别（包括正前方、侧方以及翻滚碰撞）的测试中均获得五星评级。
Tesla Motors 被誉为汽车行业中的苹果，欢迎各位加入 Tesla Motors，和钢铁侠一起改变世界！
公司的官网在 www.teslamotors.com