北京招聘

微软亚太区全球技术支持中心(APGC CSS)为个人用户、开发者、IT专业人员、合作伙伴及企业级用户提供覆盖上百个微软产品的全方位、多元化服务和技术支持，拥有微软各个领域的专家级工程师，是微软在亚洲地区最高技术水平团队之一.中心拥有来自14个不同国家和地区的员工超过900人，分布在亚洲的13个城市中, 总部位于上海。更多信息，请访问：http://www.microsoft.com/china/css

所有工作不满1年的本科生、硕士和博士毕业生，如果你申请微软技术支持工程师(Support Engineer),经过层层选拔，面试成功者将有机会参加MACH项目。

微软技术支持工程师(Support Engineer)主要为微软亚太区企业级客户、合作伙伴，通过电话，邮件，技术论坛，到访等沟通方式，有针对性的对微软核心产品提供系统性的技术诊断及问题解决方案， 协助客户更高效的使用微软产品，提升客户满意度。与美国总部产品组及时反馈客户需求和问题，协助进一步提高产品性能。关于该职位更多信息，请查看Support Engineer的英文职位描述。

MACH 项目(The Microsoft Academy for College Hires )是微软面向全球范围的一项活动，旨在招聘和培养有潜力、有创新意识的毕业生，为市场、销售及客户服务与支持部门输送优秀人才。同时，通过 MACH 项目毕业生能更好、更快地适应工作环境，顺利完成从学生到员工的转变。MACH 项目得奖者将有机会在中国、亚太和美国参加一流的培训，锻炼综合素质。此外，他们还将有机会与微软高层面对面，以及通过微软丰富的资源和渠道，更好地了解全球商业运作经验。更多信息，请访问: http://careers.microsoft.com/careers/en/gbl/mach.aspx#

This is where the journey begins by using MS advanced technology to help every customer fully realize their potential through accelerated adoption and productive use of Microsoft products. You will build strong relationships with MS customers and hear the Voice of Customer on the front line.

You will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft software products. Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.

Main Responsibilities:

1. Customer Issue Resolution & Responsiveness

- Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.

- Technical support to Microsoft Enterprise Premier Customers across the APGC region.

- Resolve critical issues

- Represent Microsoft and achieve high customer satisfaction.

- Use trace, protocol analysis, and other sophisticated tools to analyze problems.

- Act as the second tier support to take the escalation and solve the customer issue from subsidiary.

2. Effective Communication & Collaboration

- Identify the right resource to collaborate with for tough & political hot problem.

- Collaborate with cross-group peers both proactively and reactively.

- Produce quality documentation and share with the appropriate team members and tech lead as appropriate.

3. Training & Readiness

- Identify current knowledge deficiencies/training needs, as well as potential future needs.

- Make effective technical presentations, both internal and external.

- Provide documentation and mentoring to others within your technical specialty.

- Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.

4. Operational Precision

- Adhere to published queue or call back schedule and be available for on-call duty, as necessary.

- Use appropriate documentation and utilization and / or labor tracking methods to account for time.

- Manage and prioritize your workload while keeping team members and management appropriately informed.

- Participate in ad-hoc projects per management request or business need.

Requirements:

- Strong verbal English skill. Professional written English skill is required.

- Excellent communication skill and service skill are expected. Have strong capability of handling tough situations.

- Self-motivation, responsible, team work spirit, good cross-team collaboration skill.

- Passionate for technical support and Microsoft technology

- Honest, proactive and willing to help others

- Willing to learn and take challenges

- Familiar with one or more of the following technology areas will be plus:

- Enterprise Network architecture design and implementation

- Operating System knowledge

- Win32 application development (C, C++, C#, .NET, VB.NET, VB, VC++, OLE, COM/DCOM, CORBA, Delphi, c++builder and etc.) and basic computer knowledge (thread, process, data algorithm, etc.)

- Inter/Intranet application development (IIS, IE, ASP, ASP.NET VBscript/Jscript, VJ++, Java, HTML, AJAX, Websphere, Apache)

- E-commerce Application development (SSL, Public-key, Certificate Server, Authenticode, CryptoAPI, Digital Certificates, Kerberos, Smart Cards Technologies)

- Database knowledge

在过去的三十年里，新技术极大地改变了我们工作、休闲以及沟通的方式。现在我们瞬间就可以获取想要的信息并能和世界各地的人进行交流和沟通。在人类能力所及的各个领域，新技术势如破竹的发展为我们开启了一扇通向创新的大门，并为我们的生活提供了新的机会和价值，使其变得更加便利。
自1975年建立至今，微软公司一直是这场技术变革的领导者。为了抓住机遇，领导产业的进一步变革，我们肩负起了新的使命。