Desktop Support Technician
北京科闻一百咨询服务有限公司上海分公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：公关/市场推广/会展
职位信息
- 发布日期：2012-08-08
- 工作地点：北京-朝阳区
- 招聘人数：若干
- 语言要求：英语精通
- 职位类别：Helpdesk 技术支持
职位描述
Position Summary
The APAC North Desktop Support Technician requires very good English skills. This position will handle all 1st and 2nd tier Help Desk calls in the APAC North region, and assist senior IT staff on global projects.
Responsibilities
? Monitor Help Desk tracking system and handle trouble tickets
? Escalate serious issues to senior IT staff
? Support senior IT staff with global projects
? Manage inventory and documentation for the entire region
? General Help Desk Services for APAC North (including China, HK, Japan, Malaysia & Singapore)
Qualifications
? Must have very good English skills in both oral & written English (speak fluent English!)
? Undergraduate degree that is IR related
? At least 6 months of work experience in an IT position.
? Experience with Microsoft technologies
Desired Qualifications
? Experience with Microsoft Exchange
? Experience with smartphones and phone systems
? Preferably with overseas education background
The APAC North Desktop Support Technician requires very good English skills. This position will handle all 1st and 2nd tier Help Desk calls in the APAC North region, and assist senior IT staff on global projects.
Responsibilities
? Monitor Help Desk tracking system and handle trouble tickets
? Escalate serious issues to senior IT staff
? Support senior IT staff with global projects
? Manage inventory and documentation for the entire region
? General Help Desk Services for APAC North (including China, HK, Japan, Malaysia & Singapore)
Qualifications
? Must have very good English skills in both oral & written English (speak fluent English!)
? Undergraduate degree that is IR related
? At least 6 months of work experience in an IT position.
? Experience with Microsoft technologies
Desired Qualifications
? Experience with Microsoft Exchange
? Experience with smartphones and phone systems
? Preferably with overseas education background
公司介绍
Text 100 (www.text100.com) is a global public relations consultancy firm with a footprint across 25 countries worldwide. We work with many of the world’s leading technology, internet and digital lifestyle brands with a client portfolio that includes Huawei, 3M, NXP and Nokia, among many others.
Our people centric culture, fun and results-driven approach and an unwavering focus on delivering client satisfaction have resulted in a plethora of awards over the years, recent ones being The Holmes Report's “Best Agency to Work For, 2009”, “Asia Pacific Technology Consultancy of the Year, 2009”, “Winner Consumer Launch Campaign of the Year 2010 Asia Pacific PR Awards” and “Excellent Award Best Use of Digital 2010 Asia Pacific PR Awards”.
Our people centric culture, fun and results-driven approach and an unwavering focus on delivering client satisfaction have resulted in a plethora of awards over the years, recent ones being The Holmes Report's “Best Agency to Work For, 2009”, “Asia Pacific Technology Consultancy of the Year, 2009”, “Winner Consumer Launch Campaign of the Year 2010 Asia Pacific PR Awards” and “Excellent Award Best Use of Digital 2010 Asia Pacific PR Awards”.