IT Desk-side engineer - Wuhan(职位编号：S_D-0666164)
IBM China Global Delivery
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2014-06-04
- 工作地点：武汉
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位月薪：面议
- 职位类别：技术支持/维护工程师 软件工程师
职位描述
Job description
Roles and Responsibilities
Job Description
1. work as a member in the IT desk side support team under China IT GDC organization.
2. Resolving potential issues of office machines such as : printer, scanner, copier as well as network connec-tivity issues for end users effectively.
3. Resolving workstation operating system and software ( anti-virus, office etc ) problem for GDC users. Promote & supporting of IBM Global initiative & roadmap such as Win7 migration & IBM Linux Redhat migration for IBM privileged users.
4. Assisting users in fixing their WST failures ( workstation security test ) as identified by WST verification check-er. Same goes for users who had failed in their ISAM's compliance checking accordingly.
5. Asset management of office asset such as printer toner, printer drum, copier accessories inventory by conducting monthly inventory checking for these accessories
6. IT asset management of IBM workstations & network cable etc. Conducting of periodic Inventory checking for these workstations per IBM requirement.
7. Supporting in IT network infrastructure service such as IBM Blue network bandwidth utilization & issue escalation from user, one-network solution for new commercial projects as well as existing on-going commercial projects etc.
8. Those whom have experience in auditing / verifications of workstations for compliance checking and assurance with data security and privacy is preferred.
9. Perform verification of returned workstations, before the used- machines are returned to the IT asset Team, Also, the candidate is also expected to provide necessary IT advice in faulty parts replacement, assist users in installation of necessary application especially those which are compulsory per IBM’s ISSI policy.
Requirements :
1. At least 2 -3 years working experience as IT desk side / help-desk support engineer in a computer company, essentially in the IT technical area for workstations, desktop etc.
2. Possess Degree certification in any field.
3.Possess basic skill set in fixing IT office machines such as printers , scanners, fax machine etc , as well as the ability to trouble-shoot on potential network connectivity issues effectively is preferred. Candidates must have experience of managing employees separation & on-boarding procedure in setting up of new workstations for new hires, and verification of used-workstations returned by IBM leavers accordingly.
4. Have had great exposure in resolving problems which are related to workstation operating system and software bug / issues ( such as anti-virus protection. managing of malware cases , IT hacking etc )
5. Those with relevant knowledge & great exposure in performing verification on company given assets ( PC / Desktop ) in respect of security integrity & compliance policies will be considered in priority.
10. It will be an additional bonus should the candidate possess IT Asset management skill-set & expo-sure in replenishment of IT office' consumables such as toner, drum, copier accessories, fuser etc as well as the inventory management exposure for the related areas Same goes for the candidate who has relevant exposure in supporting of IT network infrastructure service/Voice-related IT infrastructure service at the same time will be prioritized.
7. Fluent in Chinese & English languages, in both oral & written is highly preferred.
8. Candidates with good communication soft skill dealing with diversified functional teams & across different region is highly valued.
Required
Bachelor's Degree
English: Fluent
IBM in China is about creating positive futures. For employees, IBM provides a unique training ground to team up with the world's leading experts and to work on China's most important projects. To learn new skills and gain valuable experience, all in a supportive environment of openness, trust, integrity and respect. For China, IBM provides the technology, thought and consulting expertise required to support its ongoing and rapid economic growth. For employees and for China, IBM provides the foundation and support to grow, to excel, to make a real difference and to create a future of sustainable prosperity for all.
Join us. Help us create a Smarter Planet. As an IBMer, inspiration can strike you anywhere. Bring your ideas to work and we'll turn them into reality.
Roles and Responsibilities
Job Description
1. work as a member in the IT desk side support team under China IT GDC organization.
2. Resolving potential issues of office machines such as : printer, scanner, copier as well as network connec-tivity issues for end users effectively.
3. Resolving workstation operating system and software ( anti-virus, office etc ) problem for GDC users. Promote & supporting of IBM Global initiative & roadmap such as Win7 migration & IBM Linux Redhat migration for IBM privileged users.
4. Assisting users in fixing their WST failures ( workstation security test ) as identified by WST verification check-er. Same goes for users who had failed in their ISAM's compliance checking accordingly.
5. Asset management of office asset such as printer toner, printer drum, copier accessories inventory by conducting monthly inventory checking for these accessories
6. IT asset management of IBM workstations & network cable etc. Conducting of periodic Inventory checking for these workstations per IBM requirement.
7. Supporting in IT network infrastructure service such as IBM Blue network bandwidth utilization & issue escalation from user, one-network solution for new commercial projects as well as existing on-going commercial projects etc.
8. Those whom have experience in auditing / verifications of workstations for compliance checking and assurance with data security and privacy is preferred.
9. Perform verification of returned workstations, before the used- machines are returned to the IT asset Team, Also, the candidate is also expected to provide necessary IT advice in faulty parts replacement, assist users in installation of necessary application especially those which are compulsory per IBM’s ISSI policy.
Requirements :
1. At least 2 -3 years working experience as IT desk side / help-desk support engineer in a computer company, essentially in the IT technical area for workstations, desktop etc.
2. Possess Degree certification in any field.
3.Possess basic skill set in fixing IT office machines such as printers , scanners, fax machine etc , as well as the ability to trouble-shoot on potential network connectivity issues effectively is preferred. Candidates must have experience of managing employees separation & on-boarding procedure in setting up of new workstations for new hires, and verification of used-workstations returned by IBM leavers accordingly.
4. Have had great exposure in resolving problems which are related to workstation operating system and software bug / issues ( such as anti-virus protection. managing of malware cases , IT hacking etc )
5. Those with relevant knowledge & great exposure in performing verification on company given assets ( PC / Desktop ) in respect of security integrity & compliance policies will be considered in priority.
10. It will be an additional bonus should the candidate possess IT Asset management skill-set & expo-sure in replenishment of IT office' consumables such as toner, drum, copier accessories, fuser etc as well as the inventory management exposure for the related areas Same goes for the candidate who has relevant exposure in supporting of IT network infrastructure service/Voice-related IT infrastructure service at the same time will be prioritized.
7. Fluent in Chinese & English languages, in both oral & written is highly preferred.
8. Candidates with good communication soft skill dealing with diversified functional teams & across different region is highly valued.
Required
Bachelor's Degree
English: Fluent
IBM in China is about creating positive futures. For employees, IBM provides a unique training ground to team up with the world's leading experts and to work on China's most important projects. To learn new skills and gain valuable experience, all in a supportive environment of openness, trust, integrity and respect. For China, IBM provides the technology, thought and consulting expertise required to support its ongoing and rapid economic growth. For employees and for China, IBM provides the foundation and support to grow, to excel, to make a real difference and to create a future of sustainable prosperity for all.
Join us. Help us create a Smarter Planet. As an IBMer, inspiration can strike you anywhere. Bring your ideas to work and we'll turn them into reality.
公司介绍
IBM China Global Delivery Center
Founded in 1911 in the USA, IBM (International Business Machines) is the world's largest IT and business solution provider. IBM is the only IT (information technology) Company in the world, and also in China, to offer end-to-end solutions from hardware to software services and high end consultancy.
IBM’s Global Services is the world's largest IT and consulting service provider offering higher values for clients and addressing growing demand for global delivery of IT services. IBM opened its Global Delivery Center (GDC) in China in 1999, and it is now IBM's second largest Global Delivery Center worldwide. All the Global Delivery Centers regardless of geography comply with IBM’s global practices, processes and methodologies.
The IBM China GDC provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications. It consists of eight locations across China ranging from: Beijing, Chengdu, Dalian, Foshan, Shanghai, Shenzhen, Suzhou (opening 2012) and Wuhan.
In 2011, IBM China GDC has successfully certified the Capability Maturity Model® Integration Level 5 (CMMI 5) Version 1.3 by the Software Engineering Institute (SEI). This is another important milestone in the company’s continuous quality improvement efforts following its accreditation of both ISO 20000 and ISO 27001 certifications. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services (AS) outsourcing market.
To learn more about China GDC, please visit: www.ibm.com/cn/start/gdc
IBM 中国全球服务执行中心
IBM，即国际商业机器公司，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，也是唯一一家在世界各地包括中国，能够提供从硬件到软件服务、以及端到端的解决方案和高端咨询的IT企业。
IBM的服务业务部门是全球最大的信息科技及咨询服务供应商，针对全球客户对信息科技服务业务不断增长的需求，提供更高价值的服务与解决方案。IBM 于1999 年开始在中国建立了全球服务执行中心网络，如今的中国全球服务执行中心已成为 IBM 在全球的第二大全球服务执行网络。IBM 在全球所有的服务执行中心都遵循相同的服务标准、并采用统一的开发流程和方法。
IBM中国全球服务执行中心提供广泛的服务，包括业务咨询、系统集成、应用软件开发、测试和管理、解决方案管理、业务流程转型外包和 IT 基础架构外包与托管服务等。该中心还支持包括 SAP、Oracle、Siebel等在内的整体解决方案，大型机以及电子商务应用等。IBM中国全球服务执行中心已经在国内八个城市包括：上海、深圳、大连、成都、武汉、佛山、北京和苏州（2012年投入运营）设立运营中心，向全球客户提供服务。
2011年，IBM中国全球服务执行中心年获得美国软件工程协会（SEI）的CMMI 1.3版本能力成熟度5级认证，这是继2009成功获得应用服务管理ISO20000和信息安全管理ISO27001两项国际认证后，IBM中国全球服务执行中心在服务质量控制道路上的又一重要里程碑。随着业界最新和最高级别的国际性质量控制标准在中国全球服务执行中心全面实施，IBM中国全球服务执行中心将凭借其在质量控制领域的出色表现继续引领中国的应用软件服务外包市场。
了解更多IBM GDC的信息，请访问：www.ibm.com/cn/start/gdc
关注IBM GDC微博 @ weibo.com/ibmgdc
Founded in 1911 in the USA, IBM (International Business Machines) is the world's largest IT and business solution provider. IBM is the only IT (information technology) Company in the world, and also in China, to offer end-to-end solutions from hardware to software services and high end consultancy.
IBM’s Global Services is the world's largest IT and consulting service provider offering higher values for clients and addressing growing demand for global delivery of IT services. IBM opened its Global Delivery Center (GDC) in China in 1999, and it is now IBM's second largest Global Delivery Center worldwide. All the Global Delivery Centers regardless of geography comply with IBM’s global practices, processes and methodologies.
The IBM China GDC provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications. It consists of eight locations across China ranging from: Beijing, Chengdu, Dalian, Foshan, Shanghai, Shenzhen, Suzhou (opening 2012) and Wuhan.
In 2011, IBM China GDC has successfully certified the Capability Maturity Model® Integration Level 5 (CMMI 5) Version 1.3 by the Software Engineering Institute (SEI). This is another important milestone in the company’s continuous quality improvement efforts following its accreditation of both ISO 20000 and ISO 27001 certifications. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services (AS) outsourcing market.
To learn more about China GDC, please visit: www.ibm.com/cn/start/gdc
IBM 中国全球服务执行中心
IBM，即国际商业机器公司，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，也是唯一一家在世界各地包括中国，能够提供从硬件到软件服务、以及端到端的解决方案和高端咨询的IT企业。
IBM的服务业务部门是全球最大的信息科技及咨询服务供应商，针对全球客户对信息科技服务业务不断增长的需求，提供更高价值的服务与解决方案。IBM 于1999 年开始在中国建立了全球服务执行中心网络，如今的中国全球服务执行中心已成为 IBM 在全球的第二大全球服务执行网络。IBM 在全球所有的服务执行中心都遵循相同的服务标准、并采用统一的开发流程和方法。
IBM中国全球服务执行中心提供广泛的服务，包括业务咨询、系统集成、应用软件开发、测试和管理、解决方案管理、业务流程转型外包和 IT 基础架构外包与托管服务等。该中心还支持包括 SAP、Oracle、Siebel等在内的整体解决方案，大型机以及电子商务应用等。IBM中国全球服务执行中心已经在国内八个城市包括：上海、深圳、大连、成都、武汉、佛山、北京和苏州（2012年投入运营）设立运营中心，向全球客户提供服务。
2011年，IBM中国全球服务执行中心年获得美国软件工程协会（SEI）的CMMI 1.3版本能力成熟度5级认证，这是继2009成功获得应用服务管理ISO20000和信息安全管理ISO27001两项国际认证后，IBM中国全球服务执行中心在服务质量控制道路上的又一重要里程碑。随着业界最新和最高级别的国际性质量控制标准在中国全球服务执行中心全面实施，IBM中国全球服务执行中心将凭借其在质量控制领域的出色表现继续引领中国的应用软件服务外包市场。
了解更多IBM GDC的信息，请访问：www.ibm.com/cn/start/gdc
关注IBM GDC微博 @ weibo.com/ibmgdc