北京招聘

Position: Course Consultant

职位： 课程顾问

Line of Business: Disney English

产品线： 迪士尼英语

Reports to: Center Manager

汇报对象： 中心经理

Disney English Mission 迪士尼英语的目标

Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.

我们的目标是结合沉浸式的学习环境、创新型的技术与互动参与型的学习方式，转变孩子的英语学习模式，激发孩子自信地用英文与全世界交流。

Job Purpose 工作目标

Disney English Course Consultant provides the Disney English Experience to potential parents through a comprehensive solutions oriented demonstration and sales process. Once a parent has enrolled and becomes a member of the Disney English Center the Course Consultant maintains a strong relationship with the parent and learner to develop a long-lasting relationship with Disney English.

迪士尼英语课程顾问通过以解决问题的销售方式贯穿试听课程和销售环节，为潜在客户提供“迪士尼英语式体验”。一旦家长报名参与成为了迪士尼英语中心的一员，课程顾问将与家长和孩子保持密切联系，帮助他们与迪士尼英语建立一种长久的关系。

Key Responsibilities 主要责任

Business Responsibilities 工作职责

- Work closely with the operations and academic teams to deliver the Disney English Experience to both new and existing parents to support monthly and quarterly center sales target achievement.

- Introduce Disney English course contents and teaching methodology to parents in strict accordance with Disney English sales process and policies.

- Follow up with potential customer by telephone to schedule appointments and confirm appointments.

- Create and maintain accurate customer profiles within Sales Force.

- Support marketing activities in and outside of the center to enroll new parents into Disney English programs.

- Develop and maintain relationships with parents, as needed helps parents solve issues.

- Works with existing parents to renew in the Disney English program and to invite parent referrals to join Disney English

- Provide on-going feedback to the Center Manager in regards to center sales strategy and tools

- Maintain a professional and polished Disney appearance at all times.

- Punctual to all scheduled shifts

- 与运营部门和学术部门紧密合作，为新的客户和现有客户传递迪士尼英语式体验，确保中心完成每月和每季度的销售指标。

- 严格按照迪士尼英语销售程序和政策为家长介绍迪士尼英语课程内容和教学方法。

- 电话跟进潜在客户，安排预约时间，确认预约。

- 在Sales Force中创建和保存准确的客户资料

- 为市场部活动提供中心内外的支持，吸引更多的家长报名迪士尼英语课程。

- 与家长建立和保持良好的关系，及时为家长解决所碰到的问题。

- 让现有家长续读迪士尼英语的课程，邀请家长推荐朋友来迪士尼英语学习。

- 提供有关中心销售战略和销售工具的反馈给中心经理。

- 随时维持迪士尼英语专业和清洁的形象。

- 准时对待所有列入日程的工作。

Safety and Security 安全和安保

- Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.

- 以适当的渠道精确及时地汇报有关安全和安保的事件。

Main KPIs (including but not limited to)主要的业绩指标（包括但不局限于）

- Achieve center cash-in sales target

- Achieve individual new enrollment and product targets

- Achieve individual renewal enrollment targets

- 达到中心现金收入指标

- 达到新生报名指标

- 达到个人续读指标

Job Qualifications　职位资格：

？ 1 year minimum sales related work experience, with children's related business as a plus.

？ A passion for working with children and their families / caregivers; Understand kid parent’s experience and kid education.

？ Flexible to work evenings and weekends.

？ College degree or above required；Basic computer skills including MS Word and Excel.

？ Basic spoken and written English

？ 具备1年以上的销售相关工作经验；有儿童相关行业工作经验者优先考虑。

？ 拥有与孩子及其家庭/看护者们一起工作的热情；了解儿童父母的经历以及儿童教育。

？ 具备灵活的工作时间（晚上及周末）。

？ 大专以上学历，掌握Word、Excel等基本电脑技能。

？ 基本英语口语和书写能力

Core Skills 核心能力：

？ Communication & Relationship building – well self presenting self and listening/ understanding others, cultivates relationships to advance business goals.

？ Working under pressure and effectively handle stress

？ Commitment to learning and pursue personal development

？ Being responsible and accountable for execution

？ High personal integrity

？ 沟通以及关系建构--善于自我表现和倾听/理解他人，建立利于工作开展关系及人际网络

？ 能在压力下进行工作并可以有效地承受及舒缓压力

？ 致力于学习和追求个人发展

？ 有责任心并能贯彻执行工作

？ 为人正直

Functional Skills岗位技能：

？ Basic Selling Skills

？ Handling complaints

？ Problem solving

？ Exploring customer needs

？ Solution Selling Skills

？ Basic Sales Knowledge

？ Product knowledge

？ Understand life of kid parent and children, know about kid parent’s experience and kid education

？ Sales process and policies

？ Generating Customers:

？ Successfully handles initial inquires from parents as well as consultations and conferences with parents

？ Actively contacts leads obtained through both online and offline marketing activities and scheduling personal sales meetings/consultations in the center

？ Follows up with potential customers including those scheduled for demos

？ Delivering Customer Satisfaction

？ Exceptional listening, presentation, and communication skills

？ Demonstrates and upholds a high level of energy and spirit

？ Maintains professional appearance

？ Below for internal cast members

？ DE Product Knowledge: Familiar with and keeps updated on DE product knowledge and methods　(internal cast member)

？ Maintains the Disney English standards of customer service(internal cast member)

？ Sales Force System knowledge and skills (internal cast members)

？ 基本的销售技能

？ 处理投诉

？ 解决问题

？ 探索客户需要

？ 解决方案的销售技巧

？ 基本的销售知识

？ 产品知识

？ 理解儿童父母和儿童本身；了解儿童父母的经历以及儿童教育

？ 销售流程以及政策

？ 客户生成:

？ 成功回应家长初步的询问，以及提供相关咨询服务

？ 通过线上、现下的市场活动来积极联系有需求的客户，安排他们来参加中心的销售会议和咨询会

？ 跟进潜在的客户（包括那些参加试听课程的客人）

？ 提供客户满意

？ 突出的倾听能力，演讲能力还有沟通技巧

？ 呈现并保持富有激情的精神面貌

？ 保持专业形象

？ 以下适用于内部员工

？ 迪士尼英语产品知识:熟悉并持续掌握最新的迪士尼英语的产品和教学方法(内部员工)

？ 维护迪士尼英语客户服务的标准（内部员工）

？ Sale Force系统知识以及技能（内部员工）

如需进一步信息，请点击“申请职位”进入迪士尼官方招聘网站。

For more information, please APPLY FOR THIS JOB in our official recruiting website.