北京招聘

PwC China Service Delivery Centre (SDC) will be operational in Chengdu on 1 July 2012. The centre will serve PwC China. The initial size of the centre will be 60, with the objective to grow to 400 in 3 years.

We are looking for a team of managers with experience in accounting-related fields. Those with banking or prior BPO centre experience will also be considered first. The Team Leader (TL) will be required to understand the service delivery model and the suite of services provided by the assigned service delivery team of Senior Analysts / Analysts working under them. This will involve taking ownership of tasks assigned by the Service

Delivery Managers (SDM), assigning work to appropriate Senior Analysts/Analysts within their teams and reviewing their work prior to completion and delivery.

The TL will need to understand how workflow is managed within the SDC’s workflow management tool and ensure that the work performed is documented in an optimal and required manner. They will also need to be able to challenge the existing processes and develop more effective alternative solutions.

Responsibilities:

• Adhere to PwC SDC policies and procedures.
• Review work performed by Senior Analysts/Analysts working in your team and ensure the delivery of services is in accordance with the SDC's User Guide instructions as applied to work requests.
• Liaise with Service Delivery Managers on a regular basis to understand workflow. Observe delivery timetable and meet client service expectation.
• Monitor time spent by teams on assigned tasks and manage deadlines.
• Maintain working knowledge of the SDC User Guides and be able to effectively coach Senior Analysts/Analysts and resolve issues arising from their work/delivery of services.
• Participate in training, coaching and other developmental opportunities for Senior Analysts/Analysts on your team and across other teams, where necessary.
• Consistently demonstrate teamwork dynamics by leading your team effectively, proactively providing guidance, clarification and feedback to your direct team members and teams across the group, and contributing to a positive working environment by building solid relationships with superiors and subordinates alike.
  

Requirements:

• Bachelor degree, a major in Accounting, Commerce and/or Business is preferred
• At least 7-10 years experience in accounting or analysis work with the latest 2 years being in a managerial role
• Experience from a Big 4 or local CPA firm will be preferred
• Prior BPO centre experience will also be preferred
• Understanding of accounting and business concepts
• Good understanding of corporate financial statements
• Some understanding of regulatory requirements will be advantageous
• Demonstrate self-motivation and a desire to take responsibility for personal growth and development
• Commit to continuous training and to proactively learn new processes
• Superior working knowledge of Microsoft Office Suite (in particular Excel and Word)
• Effective written and verbal communication skills in Chinese and English
• Should have strong ability in working and effectively communicating with team members at all levels including senior management
• Ability to coach a team of subordinates in the development of their career and skills
• Be a lateral thinker and comfortable in leading and guiding team members as necessary
• Strong team management skills. Good at reasonable work allocation and able to treat team members fairly and respectfully

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