北京招聘

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· Functional Description:

o Software Support Analyst desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Xerox Services customers. This position requires a detail oriented individual who will be responsible for providing software support for all customer-escalated issues and bugs, with ongoing research, debugging and subsequent release and deployment of product updates.

o While moderate-to-extensive knowledge of each is required, we are also looking for individuals who excel in one or more of the following four categories:

§ Linux (command line) – able to use advanced Linux commands for troubleshooting, OS configurations and software deployments.

§ Network Troubleshooting – Strong knowledge of networking concepts. Ability to investigate and research network issues using standard Linux networking tools.

§ SQL/DBMS – understands and is able to write advanced queries to an database for troubleshooting.

§ Programming/Scripting – understands fundamental programming concepts, and is capable of creating programs and scripts to solve complex problems (typically Perl, Bash,Python,Ruby).

· Responsibilities:

o Responsible for resolving problems and incidents as they occur, work with level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents, document new processes and procedures for use by other analysts working on similar applications.

o Must be able to work in a 24x7 (weekend and on-call rotation) schedule, (one week out of every 2 month you are on call off-hours and weekends).

o Must have ability to work in a multi-system and multi-platform environment.

o Responsible for coordination with operations center staff to ensure monitoring of production systems.

o Responsible in deploying application upgrades in a Linux environment.

o Responsible for reading and writing bash and Perl scripts for automated research and file movement.

o Responsible for tracing errors in Java using source and stack trace data and debug bash and Perl scripts.

o Responsible for following procedures for processing of batch files, troubleshooting and reporting errors.

o Responsible for documentation of processes and procedures relating to deployment, troubleshooting and environment maintenance for our applications.

· Experience Required:

o Excellent working knowledge of Linux and network technologies.

o Moderate skills on TCP/IP networking concepts and understanding of firewalls and proxies required

o Knowledge of advanced Unix/Linux/Windows commands.

o Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server)

o Prior experience in a technical helpdesk preferred.

o Ability to utilize computer operating systems utilities.

o Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.

o Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.

ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.

高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。