北京招聘

Job Purpose:
This position acts as the Company representative and understands all aspects of ground handling including both customer service and ramp. Responsible for carrying out a variety of tasks most of which are associated with aircraft ground handling or the support of a flight. This position is responsible for working with a variety of government agents, vendors, customers and other cross-functional employees. This position is responsible for making sure that all services of ground handling are provided in a manner consistent with standard operating procedures and compliance standards. This position can perform all the duties of Lead Ramp Agent and Sr. Customer Service Agent.


Responsibilities and Associated Duties:
？ Demonstrates excellent customer service even under stressful circumstances
？ Understands all Customs / Immigration requirements
？ Understands all aspects of entry requirements.
？ Has demonstrated all aspects of catering, lavatory service, refueling, transportation and hotel accommodation.
？ Understands all requirements associated with Aircraft arrival and departure paperwork
？ Can provide full aircraft ground handling service
？ Demonstrate appropriate discretion and informal leadership abilities. Sets a good example for other team members.
？ Can perform essentially any other duty that may reasonably be requested by the company or a client.


Knowledge and Skill Requirements
？ College or equivalent required
？ Experience in both ramp operations and customer service is preferred
？ Proficiency in MS Office (Excel, Word) at a basic level
？ Excellent written and verbal communications skills
？ Must be fluent in English (both written and spoken)
？ Significant internal and external customer service skills required
？ Able to communicate effectively in high stress environments
？ Exhibit strong positive teamwork attributes; loyalty to the Company and to fellow employees, must have a professional demeanor and appearance, strong work ethic, and willingness to embrace change.
？ Must be willing to work outside during inclement weather
？ Able to work flexible hours, including night shift duty
？ Willing to travel frequently
？ Living or willing to move at the airport


职位描述:
此职位作为公司代表需要熟悉地面保障的各个环节，包括客户服务及机坪工作。该职位需要执行多种不同的工作任务，尤其是公务机的地面保障和航班支援。该职位需要与不同的政府职员、供应商、客户及各领域人士一起工作。该职位需要确保为客户提供符合运营标准和合规标准的各种服务。该职位需要作为机坪代表和高级客户服务代表执行各种任务。


职位职责：
1． 能够在高压环境下提供卓越的客户服务
2． 全面了解海关、边防各种需求
3． 全面了解出入境需求及流程
4． 协调安排所需服务，如航食、清/污水、航油、地面交通、酒店预订与推荐等
5． 全面了解与飞机进出港相关的流程及所需文件
6． 能够完成飞机的地面保障工作
7． 具备一定的判断及管理能力，能在团队中发挥榜样作用。
8． 能够完成公司或客户安排的其他工作


职位要求:
？ 大学或同等学历
？ 具备机坪和客户服务经验的优先考虑
？ 能够使用基本办公软件(Excel, Word)
？ 出色的书面和口头沟通能力
？ 流利的英文表达，包括书面和口语
？ 出色的服务意识和沟通能力，包括内部客户及外部客户
？ 能够在复杂环境下做有效沟通
？ 良好的团队合作意识；热爱公司，团结同事； 具备专业的职业素养和职业道德， 乐于接受变化和挑战。
？ 能够接受在恶劣天气下工作
？ 能够接受弹性工作时间，包括夜班
？ 能够接受高频率出差任务
？ 愿意在机场工作

About Universal Aviation
How we became a trusted name in worldwide ground support

In 1959, Universal Weather and Aviation, Inc. founder Tom Evans was providing something that no one else in the world had thought of before. He was creating weather forecasts not for commercial aviation, but for business aviation as a time-saving convenience. It was the start of a company that would innovate and grow with the advent of more needs and new ideas. One such idea was rooted in a saying in aviation: Take-offs are optional. Landing is mandatory.

Tom Evans realized that business aviation operators were not getting what they needed on the ground, which was top-tier ground support. Crews and passengers had a need to hire ground handling services focused on business aviation. Unfortunately, in those early days, handling services were only provided by airline staff more focused on the airline than the business aviation operator. Thus, in the mid-’70s, we opened our first ground handling services in Mexico and Spain – a natural extension to the weather and coordination support we were already providing to our clients at the time.

Originally, it was a simple matter of providing people on the ground to greet and service aircraft. But, with time, more and more companies began using us for more than ground handling. This increased traffic created a need for us to build actual physical facilities for ground handling and maintenance.

Over the years, we continued to open more locations, and, in doing so, a model gradually developed for worldwide quality and consistency, including staffing all our locations with trained, uniformed, English-speaking agents.

Then, in the late 1990s, we organized the various Universal？ ground handling offices into a global network. Now, clients could plan their missions worldwide, not just location to location. Whether they were negotiating a deal, attending a business meeting, transporting a human organ or any other vital mission, there was no need to risk success on the capabilities of a third party. By partnering with Universal Aviation, they had control on the ground.

Today, we are a worldwide network of ground support locations that can provide you the global presence and regional expertise you can trust. Our mission is not only to provide safe and secure ground support, but also to facilitate requests with a sense of urgency, enthusiasm and genuine desire to provide service you and your passengers remember.

About Universal Weather and Aviation, Inc.

Universal Weather and Aviation, Inc. has been offering business aviation services for 50+ years, facilitating more than 3 million trip legs and providing consistency and quality service to operators traveling worldwide at 47 locations in 19 countries.

You can count on us for more than award-winning ground support. We understand what schedule changes really mean, and that surprises waste time, excuses are worthless, and “no” is never an answer.

Today, our clients know that when they use Universal, they have access to the experience and expertise for which Universal is recognized throughout the business aviation industry. It is ultimately the Universal name and promise that clients rely on.

As you plan your trip, consider the many ways our customized solutions can help ensure your success:

Universal Aviation？ Ground Support. A worldwide network of FBO and ground support locations specializing in regional/local expertise.
UVair？ Fuel Program. Competitive fuel rates, and the UVair fuel card, giving you worldwide acceptance, with no annual fee.
Trip Support Services. Comprehensive solutions or customized individual services vital for safe, successful trips.
Trip Tools. Innovative, do-it-yourself solutions, from online flight planning to aircraft data link.