北京招聘

主要职责：
· 分别面向大陆和香港客户，接听800/400售后技术支持热线，负责服务器、存储等产品的故障诊断及修复；(在线解决部分软件问题, 对于需要更换的硬件问题, 在系统中记录为客户安排服务, 跟踪问题直到解决)
· 利用内外部的资源， 跟踪处理客户技术问题，不断提高客户满意度；
· 提供良好的客户体验, 并能够灵活处理客户的技术问题升级和投诉.
· 需要一定的轮值晚班和加班(有加班费)

职位要求：
· 大陆技术支持要求普通话标准, 香港技术支持要求粤语标准.；
· 大专或以上学历，2-5年的工作经验，计算机相关专业，具备服务器,存储等计算机产品知识，了解计算机体系架构，计算机内外部设备，熟悉Windows操作系统和常用软件，了解基本的网络配置；
· 良好的沟通能力和客服意识；
· 英语4级以上水平，听说能力优秀者优先考虑；
· 优秀的学习能力，能够承担较大的工作压力。
· 具有微软、Red hat、思科、虚拟化等技术认证者优先。

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for ？the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our？plan？to make the world a better place by 2030