北京招聘

Job Description:

1.Define and refine processes which govern every aspect of the operations of Technical Support, such as call logging, case management, call script, parts dispatch & escalation.

2.Formulate, track and report performance metrics or KPI of the operations. Develop QC and audit strategy to ensure process conformance.

3.Provide analytics recommendations to front line TS leaders to optimize the operations: improve customer experience, grow revenue and cut down cost.

Requirement:

1.Bachelor's degree (Master's preferred) from top universities, 8+years work experience

2.Strong analytical skill, capable of conceptualizing complex issues into simple process flow and identifying optimization opportunities

3.Sensitive to numbers

4.Fluent English

5.Strong engineering or software design background

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for ？the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our？plan？to make the world a better place by 2030