Service Center Manager
北京欧贝特科技有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：计算机软件 电子技术/半导体/集成电路
职位信息
- 发布日期：2012-11-13
- 工作地点：深圳-南山区
- 招聘人数：1
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：营运经理 客服经理(非技术)
职位描述
JOB SUMMARY
The job oversees, leads the development and growth of the personalization Service Center (i.e., project management, personalization process, material control and production systems).
Performs complex management activities and provides direction in strategic operation and planning, coordinates with other departments (shared services) in the Manufacturing Organization. .
DUTIES AND RESPONSIBILITIES
- Facilitate overall operations management of the Perso Service Center while ensuring all bureau processes are in line with Credit Card Associations' logical and physical requirements.
- Install/improve bureau process - problem management, change management, business recovery, capacity planning, availability management, network management, and ultimately service level management
- Prepare annual budget - operational expenses and capital expenditures
- Supports pre-sales on banking outsourcing deals
- Review and sign-off banking outsourcing contracts recognizing the impact to the Perso Service Center P&L
- Liaise internally - Regional and Global Support contacts on issues
- Manage vendor relationships; review maintenance contracts annually with the aim of reducing unit cost
QUALIFICATION/ELIGIBILITY
EDUCATION
Graduate with a Business, Engineering or Information Technology degree; related courses can be considered, provided with relevant working experience. Master's Degree an advantage.
WORK EXPERIENCE
- With strong operations management background in either a production facility engaged in smart cards or secure printing or a medium to large size IT Data Centre.
- Knowledge of techniques and concepts to improve service quality.
- Some experience in card personalization with relative experience in Visa and/or MasterCard and/or CUP card operations.
- Familiarity with the smart card industry is an advantage, specifically on the cards personalization process - data receipt, vault and stores, personalization, fulfillment and dispatch.
- Knowledge of physical and logical security
OTHER SKILLS
- Computer literate (MS Windows and Office)
- Effective English communication and interpersonal skills
- Creative and resourceful
- Analytic and ability to work in fast-paced and dynamic environment
DESIRED ATTITUDE
- Can demonstrate ability to develop and implement short and long range systems capacity, technology and operational plans.
- Has effectively managed a diversified team composed of managerial, professional and support staff
公司介绍
Oberthur Technologies–全球领先的智能卡企业，业务范围涉及智能卡、软件及应用等；更涵盖了智能卡解决方案、智能卡方案咨询及卡片个人化服务等（欧洲Euronext 股票交易市场交易代码12413）。
欧贝特科技公司的业务涉及电信（全球第三大电信卡生产商）、银行（全球Visa和Mastercard第一大供应商）、身份（多国特许的电子护照供应商）、多媒体（付费电视卡的先锋企业）、交通等各个领域。
欧贝特科技公司于1999年正式进入中国市场后一直致力于电信以及非电信智能卡市场，并于2001年在深圳设立了全球生产中心。由于业务飞速发展的需要特面向全国招聘如所述职位。
欧贝特科技公司的业务涉及电信（全球第三大电信卡生产商）、银行（全球Visa和Mastercard第一大供应商）、身份（多国特许的电子护照供应商）、多媒体（付费电视卡的先锋企业）、交通等各个领域。
欧贝特科技公司于1999年正式进入中国市场后一直致力于电信以及非电信智能卡市场，并于2001年在深圳设立了全球生产中心。由于业务飞速发展的需要特面向全国招聘如所述职位。
联系方式
- Email：t.yang@oberthur.com