北京招聘

Business environment

The world has changed. Again.

Not so long ago we provided information for business. Today information is the business.

HP services is uniquely positioned to help customers transform their businesses and get measurably more from their IT investments.

We're here for our customers. Putting them first makes us foremost. We don't exist without them.

Our service and support organization works hard at making life easy. Answering queries. Keeping in touch. Sorting out problems. Letting customers know they're valued. And making sure all the other parts of our business understand what customers are thinking.

That way we're always a step ahead. Customers drive our business.

And the people who keep us in touch drive our success.

Job description

Customer care technicians take calls from customers and initiate the right response to them, positively and professionally.

Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level.

Qualifications

your profile:

• Completion of Secondary/High School or above
• Completion of formal technical training(3+ years) preferred
• Professional experience in technical areas
• Customer service experience
• Product-oriented certificates(e.g.MCSE)
• Broad technology knowledge(Operating systems,Hardware)
• Proficiency in Office Technology
• Willingness to participate in non-standard working-time models(e.g.shift,call availability,etc..)
• Accuracy
• Clear communication skills
• Ability to work independently
• Confident telephone manner
• Initiative

惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。

惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。

更多详细信息，请登陆:http://www.hp.com/go/job