北京招聘

Technical support engineers are troubleshooters, providing help to end users who may locate not only China but also the whole Asia Pacific Area. In doing so, they are frequently called upon to investigate and resolve problems in fluent English.

The tasks of these engineers could include one or more of the following:

Ø Helping customers install newly purchased software

Ø Training customers in the use of software applications

Ø Diagnosing and resolving software problems or conflicts

Ø Evaluating software programs and making suggestions for their improvement

Ø Customizing software or hardware

Ø Answering technical questions

Ø Answer phone calls from users, in order to resolve specific problems

Ø Use automated diagnostic programs to solve problems

Ø Write training manuals

Ø Identify recurrent problems and help users resolve them

Qualifications

Ø Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.

Ø Must speak fluent English without any accent.

Ø Must have very good verbal and written communication skills in both Chinese & English.

Ø Must be a quick learner.

Ø Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred.

Ø Possessing more than 2 years previous Tech Support experience would be preferred.

Ø Possessing very good experience with various computer peripherals and applications would be preferred.

Ø Possessing very strong problem solving and resolution experience would be preferred.

Ø Must be very customer oriented and focused on meeting the customer's needs.

Ø Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers

Ø Experience in installation and configuration of PCs, servers, hardware, software, etc.

Ø Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented, motivator

惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。

惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。

更多详细信息，请登陆:http://www.hp.com/go/job