北京招聘

Responsibilities

- Supervise, manage and control the reception and administrative side of Customer Service Administration and the technical services of the Maintenance Centre

- Deliver training to the team on customer service policy issues and technical support services

- Monitor day-to-day operations of the teams to ensure customer requests are fulfilled and provide good quality services

- Handle customer enquiries and complaints, provide repair services and technical support recommendation

- Work closely with the Senior Management and Regional office to ensure the customer service standard is aligned with company goal

- Provide administrative support to the Senior Management such as travel arrangement, appointment bookings and etc

- Responsible for general office administration work such as office supplies, stationery and courier arrangement, office facilities maintenance and etc

- Support Regional HR & Admin team as required

Requirements:

- Bachelor degree or above

- Minimum 5 years’ experience in customer service and admin supporting role , preferably experience in luxury retail industry and able to lead a technical team

- Sound technical knowledge in watch maintenance is highly preferred

- Strong communication, organization and problem solving skills

- Ability to work precisely and independently

- Presentable, highly-motivated, adaptable and self-starter

- Proficiency in computer literacy, experience on ERP system such as Oracle is an advantage

- Good at written and spoken English

We offer attractive remuneration package. Interested parties, please send us full resume with salary expectation to hr@chopard.cn. (Please quote reference no:51J- SCS- BJ1403 on your application)
Welcome to visit our website to learn more about us! www.chopard.com

路易-于利斯 萧邦（Louis-Ulysse Chopard）在1860年于瑞士汝拉山区（the Swiss Jura）的松维利耶（Sonvillier）开设自己的钟表制作坊。萧邦150余年来一直为家族经营管理，总部设于日内瓦。集团以其腕表及珠宝精品闻名全球，今天在世界各地拥有2000名员工。公司运作独立，从上至下紧密整合，从设计到销售均完整监控，掌握1500个销售点及130间专卖店的运作。超过30项工艺在4个着重厂内培训的制作中心进行。萧邦以Happy Diamonds丶Happy Sport丶Mille Miglia等标志性系列闻名。公司亦因其高级珠宝系列及L.U.C腕表系列精巧的制表工艺和工坊专业手艺蜚声国际。根据其两项基本价值，即尊重及社会责任，萧邦热心赞助慈善机构。长期的合作机构包括世界自然基金会（WWF）丶何塞．卡雷拉斯国际白血病基金会（José Carreras International Leukaemia Foundation）和艾尔顿．约翰爱滋病基金会（Elton John AIDS Foundation）。此外，萧邦亦为各大盛事的合作伙伴，如法国戛纳国际电影节（the Cannes International Film Festival）以及古董车赛事，如意大利的Mille Miglia古董车赛丶摩纳哥古董车格兰披治大赛（the Grand Prix de Monaco Historique）。

联系方式：
有意应征者请将个人简历 , 近照 , 期望薪金电邮至hr@chopard.cn 人力资源部收。

EMail： hr@chopard.cn