Customer Service Specialist 客服专员
费斯托(中国)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:仪器仪表/工业自动化
职位信息
- 发布日期:2014-05-06
- 工作地点:上海-浦东新区
- 招聘人数:若干
- 学历要求:本科
- 语言要求:英语一般
- 职位月薪:面议
- 职位类别:咨询热线/呼叫中心服务人员 销售助理
职位描述
Summary of job contents
1.The tasks range from simple telephone survey, directory assistance or order acceptance to individual customer service and finally to technical and professional consulting services because of high qualified employees.
2.Responsible for handling certain type of customer faxes (orders, quotations or any other) by order of Festo companies.
3.Responsible for special task handling of Festo companies according to specified procedure;
Key accountabilities
1.Receiving of calls from internal and external Greater China Festo companies. Answer calls with company defined manner and procedures.
2.Fax documents are handled with DPC required level of Completeness and correctness;
3.Reassignment of fax documents in case of certain problems; Reassignment of tasks derived from calls in case of certain needs from other department
4.Entry in the system.
Requirements
1.University or other Degree (Business, Administration, Engineering) Lower Degree also possible, if working experience in a similar position
2.Basic commercial knowledge (e.g payment terms and conditions)
1.The tasks range from simple telephone survey, directory assistance or order acceptance to individual customer service and finally to technical and professional consulting services because of high qualified employees.
2.Responsible for handling certain type of customer faxes (orders, quotations or any other) by order of Festo companies.
3.Responsible for special task handling of Festo companies according to specified procedure;
Key accountabilities
1.Receiving of calls from internal and external Greater China Festo companies. Answer calls with company defined manner and procedures.
2.Fax documents are handled with DPC required level of Completeness and correctness;
3.Reassignment of fax documents in case of certain problems; Reassignment of tasks derived from calls in case of certain needs from other department
4.Entry in the system.
Requirements
1.University or other Degree (Business, Administration, Engineering) Lower Degree also possible, if working experience in a similar position
2.Basic commercial knowledge (e.g payment terms and conditions)
公司介绍
Festo成立于1925年,是自动化技术领域的全球领先厂商,也是工业技术培训的全球市场领袖。公司总部位于德国埃斯林根。费斯托集团业务遍及全球200个行业,为超过30万的客户提供领先的气动和电驱动技术及全面解决方案。
Festo在中国的业务始于1985年。1993年正式进入中国,成立费斯托(中国)有限公司,落户上海浦东金桥工业园区。目前在大中华区设有超过200个销售办公室和授权经销商网点,位于上海的亚太技术中心为区域内客户提供定制化产品和方案,位于济南的全球生产中心以及三个区域配送中心为提升中国市场供应和服务提供保障。Festo为中国市场提供工厂自动化和过程自动化的气动和电动技术及全面解决方案,主要服务于汽车、电子和轻型装配行业,食品饮料包装、水/污水处理以及生物技术/制药等行业。同时,Festo Didactic(教育培训部门)为大中华地区1000多家企事业单位、高校、职业院校与实训基地提供工业培训的整体解决方案——从实验室建设到课程体系建设,并能够向我们的学员提供资格认证和就业指导。
Festo在中国的业务始于1985年。1993年正式进入中国,成立费斯托(中国)有限公司,落户上海浦东金桥工业园区。目前在大中华区设有超过200个销售办公室和授权经销商网点,位于上海的亚太技术中心为区域内客户提供定制化产品和方案,位于济南的全球生产中心以及三个区域配送中心为提升中国市场供应和服务提供保障。Festo为中国市场提供工厂自动化和过程自动化的气动和电动技术及全面解决方案,主要服务于汽车、电子和轻型装配行业,食品饮料包装、水/污水处理以及生物技术/制药等行业。同时,Festo Didactic(教育培训部门)为大中华地区1000多家企事业单位、高校、职业院校与实训基地提供工业培训的整体解决方案——从实验室建设到课程体系建设,并能够向我们的学员提供资格认证和就业指导。
联系方式
- Email:Jihong.song@festo.com
- 公司地址:上海市浦东新区金桥出口加工区云桥路1156号 (邮编:201206)
- 电话:18366123719