北京招聘

Major Responsibilities:
·Support the Auto business development team in explaining the operational capabilities of the CRM team to new & existing customers & providing operational input to new business opportunity submissions;
· Design, implement and improve operational workflows based on fully understanding of the business process to ensure the efficiency and effectiveness of the CRM team;
· Lead & develop the CRM operations team to execute relevant tasks with optimal levels of quality and productivity;
· Coach & develop the CRM operations team to achieve both business & client objectives;
· Openly communicate & share client & business goals with the CRM operations team, engaging the team to deliver the outcomes required;
· Commit to client expected time-frames to complete campaigns and tasks, and optimize the use of the resources, allocating staff according to business priorities;
· Assist with imports/exports of lead, contact, account and other data kept in CRM when necessary;
· Pro-actively require, monitor development and implementation of CRM system improvements in order to match business needs;
· Coordinate the preparation of relevant technical reports to internal and external clients about the operation, pro-actively proposing new statistics that could be relevant;
· Conduct analysis and interpretation of data and propose campaigns and actions to clients, being a relevant advisor for auto client’s marketing departments;
· Analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality, proposing data-cleaning actions, and defining data-mining criteria;
· Work in close collaboration with Auto Business Development teams in order to keep regular contact with clients giving feedbacks defining new actions and campaigns, providing relevant data analysis, and addressing their main concerns.

Skills, Qualifications & Experience:
· Strong leadership skills & team management experience are essential;
· Good oral and written communication in both Mandarin and English;
· Self-motivated person who is able to work in pressure and meet deadlines in a dynamic, ever changing, fast paced environment;
· Strong relationship building & influencing skills;
· Proactive, dynamic, hands-on leadership & communication style
· Ability to manage complex, demanding & changing client needs;
· Proven coaching & development skills with a demonstrable capability to deliver & drive quantifiable improvements in team performance;
· Clear track record of creating & leading a high performance culture;
· At least 4 years prior work experience in CRM operations; automotive industry experience will be a plus; contact center expertise would be highly regarded;
· Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into requirements for developing CRM workflows and systems;
· Ability to interpret database information, extracting meaningful and relevant conclusions about our prospect profiles, in order to define marketing actions to be implemented;

Allianz Global Assistance China

We help someone, some where in the world every two seconds.

Allianz Global Assistance is the world’s leading assistance company. Our core strength is connecting people in need with professionals who can help-whether that is roadside, travel, emergency medical or home assistance.

As Mondial Assistance we help more than 250 milion people each year. As Allianz Global Assistance we expect to dramatically extend our global reach and local impact.

In China we have almost 500 employees and more than 4000 service providers. With offices in Beijing, Shanghai, Guangzhou, Chongqing, Chengdu and Shenzhen, we are China’s leading provider of roadside assistance and customer relationship management services to automotive manufacturers and international brands. We also provide travel and medical assistance services-we have a multilingual team made up of doctors and nurses who help travelers when they become ill or when they are injured away from home.

Worldwide our specialist assistance group involves more than 10,200 employees working in 28 countries. Together with customers and sales partners, our parent Allianz is one of the strongest financial communities in the world with total of 153,000 employees and operations in 70 countries.

Allianz Global Assistance is a dynamic, innovative foreign company who believes in offering employees an opportunity to build an exciting and challenging international career with long term benefits. We are looking for bright and enthusiastic individuals to support our continued success. Please visit our website for more information.

安联全球救援在中国

每两秒钟，我们就在世界上的某个地方帮助一个人。

安联全球救援是世界领先的救援公司。我们的核心竞争力就是将有需要的人们和我们的专业救援人员联系在一起——不论在道路上、旅途中、紧急医疗事故发生时还是日常生活中。

作为蒙迪艾尔，我们每年帮助超过2.5亿客户。作为安联全球救援，我们期待我们的服务能覆盖全球更多国家并加深对本地市场的影响。

在中国我们拥有近500名员工和4,000多家服务供应商。我们的办公室分布在北京、上海、广州、重庆、成都、深圳。我们是中国市场领先的道路救援服务商，为车厂和众多国际品牌提供道路救援以及客户关系管理服务。我们还提供旅行保险产品和医疗救援服务——我们拥有多语种服务的医护人员，他们为遭遇突发疾病或意外伤害的旅行者提供及时的援助。

在世界范围内我们拥有12,000多名员工分布在28个国家为我们的客户服务。我们的母公司德国安联集团是全球实力最强的金融集团之一，她在70个国家拥有153,000多名员工。

作为一个充满活力、不断创新的外商独资企业，我们为员工提供有益于长远发展的，激动人心和充满挑战的国际化职业发展机会并诚邀精英加盟来共同拓展我们的事业。

请登录我们的网站查询更多信息。

邮箱：hr@allianz-assistance.com.cn