北京招聘

RESPONSIBILITIES:
1.Manage P1 and P2 incident, ensure recording of incidents takes place and assigning them to specialist groups as required; call for emergency meetings, provide ownership, monitoring, tracking and communication of incidents to agreed stakeholders;
2.Escalate incidents as required, both vertically and horizontally.
Coordinate all incident resolution groups to ensure efficient resolutions of incidents within agreed SLA targets; Liaise with external parties in relation to any incidents that require third party assistance and/or expertise;
3.Ensure that RFC´s are raised to resolve incidents; Recommend PMR´s for high priority incidents were needed. Created MIR´s (Major Incident Reports). Created reports related to MIR´s and monthly management summary of major incidents
4.Manage the Change Schedule, validate incoming requests for change.
5.Assign RFCs to correct authorizer, communicate change decisions to all affected parties,
6.Manage the weekly CAB meeting, oversee all activities relating to changes.

COMPETENCIES:
1.5+ years of IT service management experiences, 3+ years of experience in incident, problem and change management area
2.Bachelor degree, ITIL Foundation certificate, fluent in English speaking, good at writing as well.
3.Strong communication skill, proactive and results driven, ability to work under pressure and towards given deadlines
4.Good team player

    索尼移动通信产品（中国）有限公司成立于2012年3月23日，前身是拥有10年历史的索尼爱立信移动通信产品（中国）有限公司。索尼移动全球约有 8000 名非制造业员工。索尼移动负责手机、配件及其他移动产品、服务和应用的设计、开发、营销、品牌、销售、服务和维护。目前已进驻全球多个地区，如哈默史密斯（英国）、隆德（瑞典）、东京（日本）、北京（中国）、亚特兰大（美国）、雷德伍德城/硅谷（美国）和新加坡等，营业部遍布世界各地。中国是索尼移动目前全球唯一集研发、设计、采购、生产、地区销售和营销于一体的市场，总部设在北京。

地址：
北京市朝阳区阜荣街15号 索尼移动全球运营中心
北京市朝阳区广顺南大街16号 索尼移动全球研发中心