北京招聘

1.具有相关汽车技术的基础知识，了解汽车的维修、保养工作，有基本机电维修经验，或有接受过汽车技术相关培训者优先考虑

2.大专以上学历，汽车及相关专业

3.具有2年以上售后服务工作经验，服务过知名汽车品牌优先考虑

4.具有良好的英语听、说、读、写用能力

5.熟悉办公软件，电脑操作熟练

6.具有良好的沟通应变能力和服务意识

7.有驾驶执照，无不良驾驶记录或行为

8.有良好的协调和组织能力



The Role



Tesla Motors is
looking for an experienced Service Advisor to work on one of the most
progressive vehicle brands in the world. This position requires a high level
customer and employee interaction, so the ideal candidate will not only possess
the technical acumen, but also the ability to provide a strong level of
customer service. This position is located at our Service Center in Beijing,
China; however, the role will require travel as needed and directed by
management If you are interested in becoming a part of a world class service
team supporting the latest EV technology, we are interested in hearing from
you.



Responsibilities:

1. Answer Phone
Calls, Emails and Drive In’s to address any customer concern with the highest
level of response and attention. Return missed phone calls, email in no less
than 5 minutes.

2. Determine if
technical solution can be resolved over the phone; escalate immediately to Shop
Foreman / Service Manager to provide immediate attention.

3. Accurately
record issues and data into Dealer Management System.

4. Attention to
detail critical Conduct Transactions w/ system; walk customer through
correction and provide summary. Communicate estimated completion time, regular
updates and follow through on each customer vehicle.

5. Coordinate the detail
of every vehicle prior to delivery. Coordinate the delivery time or pick up
with each customer.

6. Follow up with
Customer on services provided; ensure they are satisfied with the work
performed.



Knowledge, Skills,
and Abilities:

1.Methods,
techniques, parts, tools and materials used in the maintenance and repair of
vehicles

2.Operation and
maintenance of a wide variety of hand power tools, shop tools, and automotive
and electrical test equipment。

3. Understanding of
basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail

4.Willingness to
learn new and innovative automotive technologies

5.Establish and
maintain cooperative working relationships with those contacted in the course
of work to include the public

6.Perform detailed
daily record keeping and reporting Effectively handle multiple priorities,
organize workload, and meet deadlines

7.Work in a
team-based environment and achieve common goals Requirements:Dealer Management
System(s), Outlook, and MS Office

8.Associate Degree
or certificate in Automotive Technology, preferred

9.Retail automotive
service experience, preferred

10.Fluency in
Chinese and English

Tesla Motors' (NASDAQ: TSLA) goal is to accelerate the world's transition to electric mobility with a full range of increasingly affordable electric cars. California-based Tesla designs and manufactures EVs, as well as EV powertrain components for industry partners. Tesla has delivered over 15,000 electric vehicles to customers in 31 countries.

纯电动汽车制造商 Tesla Motors Inc 成立于2003年，总部位于美国加州硅谷，主要从事纯电动汽车的设计、制造和销售。戴姆勒奔驰和丰田汽车是 Tesla Motors Inc 的股东及战略合作伙伴，Tesla Motors Inc 也向它们提供电动汽车动力系统的研发及代工服务。 2010年6月，Tesla Motors 在纳斯达克上市，代号 TSLA, IPO发行价17.00美元，成为 1956 年福特汽车IPO以来第一家上市的美国汽车制造商，也是目前唯一一家在美国上市的纯电动汽车独立制造商。

Tesla Motors Inc 的创始人伊隆 马斯克(Elon Musk)是硅谷著名的连环创业者，他创建了 PayPal(全球最大的电子支付平台)、SpaceX(私人火箭公司)、Tesla Motors (高端纯电动车公司)、SolarCity(太阳能发电公司)，每次创业都是颠覆传统。Elon 被称为“钢铁侠”的原型。

Tesla Motors Inc 先后推出了双门超级跑车Roadster和四门豪华电动跑车Model S，卓越的性能和极具科幻感的造型赢得了消费者。Model S 被Motor Trend 评为 2013 年度车型，获得美国权威杂志 Consumer Report（消费者报告）罕见的近乎完美的评分 99 分。最近，Model S 在美国高速公路交通安全管理局（NHTSA）最新进行的碰撞测试中，在每个安全类别（包括正前方、侧方以及翻滚碰撞）的测试中均获得五星评级。

Tesla Motors 被誉为汽车行业中的苹果，欢迎各位加入 Tesla Motors，和钢铁侠一起改变世界！

公司的官网在 www.teslamotors.com