Service Coordinator
上海赫兹国际租车咨询有限责任公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：生活服务
职位信息
- 发布日期：2014-05-06
- 工作地点：上海-长宁区
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：客服专员/助理(非技术) 投诉专员
职位描述
备注：应聘人员具备良好的英文沟通能力和客服经验，并能适应轮班，将优先获得面试机会。
A) Before Service
业务开始前：
1． Confirm reservation details with Reservation center, complete mandatory information. Cooperate with dispatcher/vendor deal pre-solution to solve errors may affect service fluency.
协助预订部审核预定准确性，确认信息完整。及时发现问题，与调度/供应商沟通处理方案。
2． Random check related staff’s preparation. Provide solution or suggestion by test status.
抽查当班服务人员的业务准备是否充分，测试司机或调度对服务流程的熟悉程度。根据一线服务人员的状态给出建议或补救措施。
B) On day duty
业务当天
1. Confirm service status and provide remind help.
提醒一线业务人员服务流程，确认服务状态。
2. Provide oral English translate service for drivers if necessary, communicate with customers to find out query then to coordinate urgent or potential issues.
为有需要的司机提供英文翻译服务，与客户的沟通、协调突发状况，避免投诉。
C) Others
其他
1 .Working hours for service coordinator: rotating shift schedule.
工作时间：轮班制，工作时段为5:30至次日凌晨1:30。
2. Handle urgent reservation ，modification or cancellation.
处理紧急预定、修改、取消
A) Before Service
业务开始前：
1． Confirm reservation details with Reservation center, complete mandatory information. Cooperate with dispatcher/vendor deal pre-solution to solve errors may affect service fluency.
协助预订部审核预定准确性，确认信息完整。及时发现问题，与调度/供应商沟通处理方案。
2． Random check related staff’s preparation. Provide solution or suggestion by test status.
抽查当班服务人员的业务准备是否充分，测试司机或调度对服务流程的熟悉程度。根据一线服务人员的状态给出建议或补救措施。
B) On day duty
业务当天
1. Confirm service status and provide remind help.
提醒一线业务人员服务流程，确认服务状态。
2. Provide oral English translate service for drivers if necessary, communicate with customers to find out query then to coordinate urgent or potential issues.
为有需要的司机提供英文翻译服务，与客户的沟通、协调突发状况，避免投诉。
C) Others
其他
1 .Working hours for service coordinator: rotating shift schedule.
工作时间：轮班制，工作时段为5:30至次日凌晨1:30。
2. Handle urgent reservation ，modification or cancellation.
处理紧急预定、修改、取消
公司介绍
Hertz Corporation,one of the world's largest general use car rental company operating from over 8,100 corporate locations in 147 countries, is actively expanding its business scope in China.We are seeking a highly qualified and enthusiastic candidate to undertake the position of Manager, Chauffeur Service Operations.
赫兹，全球最大的汽车租赁公司之一，分布在147个国家8100个租赁点，现在正在积极地把其业务范围扩大至中国。我们正在寻求热情而具备高素质的人员担任带驾营运部经理职位。
Interested candidates are strongly encouraged to forward their detailed resume in Chinese/English to us no later than 20th Dec,2008.Applications will be treated in strict confidence.
JOIN US AND BECOME PART OF A WORLD-CLASS COMPANY IN TOTAL MOBILITY SOLUTIONS
赫兹，全球最大的汽车租赁公司之一，分布在147个国家8100个租赁点，现在正在积极地把其业务范围扩大至中国。我们正在寻求热情而具备高素质的人员担任带驾营运部经理职位。
Interested candidates are strongly encouraged to forward their detailed resume in Chinese/English to us no later than 20th Dec,2008.Applications will be treated in strict confidence.
JOIN US AND BECOME PART OF A WORLD-CLASS COMPANY IN TOTAL MOBILITY SOLUTIONS