英语预定客服经理
上海赫兹国际租车咨询有限责任公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：生活服务
职位信息
- 发布日期：2014-05-06
- 工作地点：上海-长宁区
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：客服经理(非技术) 客户关系经理/主管
职位描述
岗位职责：
1. 带领Call Center团队，并确保团队各项KPI达到合同规定的标准，确保团队整体服务质量优秀；
2. 管理各级管理人员，包括TL、质检、培训等，并致力于从下级中选拔、培养管理更高级的管理者；
3. 帮助各岗位管理人员提升技能，并帮助他们所管理的团队健康、稳定的发展；
4. 负责与公司相应部门进行日常工作沟通交流；
5. 构建Call Center部门健康、积极、向上、有凝聚力的企业文化，增加人员稳定性及团队向心力；
6. 发现部门已存或潜在的风险或问题，并致力于不断纠正、改进、解决相应问题；
7. 不断优化项目组各项工作流程，提升工作效率；
8. 处理Call Center部门各项日常管理工作，并协助运营经理处理其他各项相关事务。
任职要求：
1.大专及以上学历；
2.一年以上外企团队管理经验，同行管理经验者优先考虑；
3.具备良好的管理、沟通、指导、传授技巧和时间管理技巧；
4.具备自主发现问题并提出解决方案的能力；具备迅速有效的执行力；具有高度的责任心；能够在多变、复杂、高压力的环境下工作；
5.具备处理紧急突出事件的能力，可以接受不定期的加班等；
6.具有基本英文听、说、读、写能力,英语4级以上；
7.熟练使用Excel、Word、Power pint等办公软件。
Responsibility:
1.Lead the Call Center and guarantee the total KPI stated in the contract, make sure the total service quality stays at a high level;
2.Manage staff members of all levels in the Call Center including the supervisor, QC and trainer, select and develop potential leader of the department or even higher level;
3.Help every staff to upgrade their skills and maintain a healthy and steady growth of their team;
4.Responsible for daily cross department coordinator;
5.Manage the department’s adherence, ensure a positive enterprise culture, enhance the stability of the team;
6.Find the existing and potential risks and problems of the department; correct, improve and resolve them continuously;
7.Keep optimizing the detailed working flow of every function, improve the work efficiency;
8.Deal with the general management work of Call Center, support the operating manager on conducting other related affairs.
Qualifications:
1.College degree or above;
2.More than 1 year experience in customer service or call center management in a foreign company, peer is preferred;
3.Excellent managing, communicating skills, good at instructing and has efficiency time management skills;
4.Can discover and put forward to solutions independently, fast-acting execution, with high sense of responsibility; can work under pressure and handle well with a changeable and complex work environment;
5.Conversant in listening, verbally and writing English, CET4 is a must;
6.Proficient in using MS Office such as Excel, Word and PowerPoint.
1. 带领Call Center团队，并确保团队各项KPI达到合同规定的标准，确保团队整体服务质量优秀；
2. 管理各级管理人员，包括TL、质检、培训等，并致力于从下级中选拔、培养管理更高级的管理者；
3. 帮助各岗位管理人员提升技能，并帮助他们所管理的团队健康、稳定的发展；
4. 负责与公司相应部门进行日常工作沟通交流；
5. 构建Call Center部门健康、积极、向上、有凝聚力的企业文化，增加人员稳定性及团队向心力；
6. 发现部门已存或潜在的风险或问题，并致力于不断纠正、改进、解决相应问题；
7. 不断优化项目组各项工作流程，提升工作效率；
8. 处理Call Center部门各项日常管理工作，并协助运营经理处理其他各项相关事务。
任职要求：
1.大专及以上学历；
2.一年以上外企团队管理经验，同行管理经验者优先考虑；
3.具备良好的管理、沟通、指导、传授技巧和时间管理技巧；
4.具备自主发现问题并提出解决方案的能力；具备迅速有效的执行力；具有高度的责任心；能够在多变、复杂、高压力的环境下工作；
5.具备处理紧急突出事件的能力，可以接受不定期的加班等；
6.具有基本英文听、说、读、写能力,英语4级以上；
7.熟练使用Excel、Word、Power pint等办公软件。
Responsibility:
1.Lead the Call Center and guarantee the total KPI stated in the contract, make sure the total service quality stays at a high level;
2.Manage staff members of all levels in the Call Center including the supervisor, QC and trainer, select and develop potential leader of the department or even higher level;
3.Help every staff to upgrade their skills and maintain a healthy and steady growth of their team;
4.Responsible for daily cross department coordinator;
5.Manage the department’s adherence, ensure a positive enterprise culture, enhance the stability of the team;
6.Find the existing and potential risks and problems of the department; correct, improve and resolve them continuously;
7.Keep optimizing the detailed working flow of every function, improve the work efficiency;
8.Deal with the general management work of Call Center, support the operating manager on conducting other related affairs.
Qualifications:
1.College degree or above;
2.More than 1 year experience in customer service or call center management in a foreign company, peer is preferred;
3.Excellent managing, communicating skills, good at instructing and has efficiency time management skills;
4.Can discover and put forward to solutions independently, fast-acting execution, with high sense of responsibility; can work under pressure and handle well with a changeable and complex work environment;
5.Conversant in listening, verbally and writing English, CET4 is a must;
6.Proficient in using MS Office such as Excel, Word and PowerPoint.
公司介绍
Hertz Corporation,one of the world's largest general use car rental company operating from over 8,100 corporate locations in 147 countries, is actively expanding its business scope in China.We are seeking a highly qualified and enthusiastic candidate to undertake the position of Manager, Chauffeur Service Operations.
赫兹，全球最大的汽车租赁公司之一，分布在147个国家8100个租赁点，现在正在积极地把其业务范围扩大至中国。我们正在寻求热情而具备高素质的人员担任带驾营运部经理职位。
Interested candidates are strongly encouraged to forward their detailed resume in Chinese/English to us no later than 20th Dec,2008.Applications will be treated in strict confidence.
JOIN US AND BECOME PART OF A WORLD-CLASS COMPANY IN TOTAL MOBILITY SOLUTIONS
赫兹，全球最大的汽车租赁公司之一，分布在147个国家8100个租赁点，现在正在积极地把其业务范围扩大至中国。我们正在寻求热情而具备高素质的人员担任带驾营运部经理职位。
Interested candidates are strongly encouraged to forward their detailed resume in Chinese/English to us no later than 20th Dec,2008.Applications will be treated in strict confidence.
JOIN US AND BECOME PART OF A WORLD-CLASS COMPANY IN TOTAL MOBILITY SOLUTIONS