北京招聘

For our Infrastructure & Cities Sector in BEIJING,we are looking for a Customer Quality Manager 客户质量经理.
What are my responsibilities?

1. Be an active player of the organisation by working closely with cross-functional functions. Is visiting customers, understanding customer issues, supporting and driving the organisation towards 0-failure quality mindset.
2. Initiate corrective and preventive actions (task force) in case of quality or product safety issues. Work closely with the customer support organisation. Coach by using the right quality method or tool. Apply the 8D-report systematic.
3. Acts as technical support and quality interface between the Product Manager and the different parts of the organisation depending on where a quality problem is coming from. Support the Product Manager in his role in case of quality issues.
4. Report of customer claims in terms of number, but also in terms of resolution time. Work closely with the CPS Quality Manager when it comes to transparency and escalation of product safety and crisis projects. Support customer visits.
5. Provides tranparency about field quality, makes analysis about field quality and convert the results into improvement programs. Drives in depth root cause analysis and coaches the organisation accordingly.
6. Participation and driving of any training requests for improving quality performance and for introducing new processes or modified processes.

What do I need to qualify for this job?
1. 5 years experience in a technical profession if possible in electronics or building management systems
2. 1 year experience as member in project teams
3. soft skills knowledge required
4. 5 years experience in an industrial environment
5. Specialization: Manufacturing technologies (Electronics), Process engineering, Quality management

What else do I need to know?
Is member of the cross-functional CPS quality and EH&S team
The Quality Manager has to take care after customer complaints and need to drive customer satisfaction
The Quality Manager has the authority to stop a product introduction or a production line in case of serious quality concerns
The Quality Manager is responsible to assure that our processes are respected at all levels

北京西门子西伯乐斯电子有限公司成立于1995年，是西门子楼宇科技集团在中国***的研发与生产基地，现已发展成为西门子楼宇科技集团在全球最重要的研发与制造中心。公司自成立以来，始终立志成为亚太地区消防、安防、暖通空调产品的市场领导者，长期专注于为中国客户研发、设计、生产和销售高性能的消防及安防电子产品、暖通空调产品等，以及提供相关的专业技术服务。产品远销东南亚以及拉丁美洲近30多个国家和地区。我们期待着您的加盟，共同实现目标。在这里，您会体验到国际化的工作环境，拥有卓越的职业发展机会。

Established in 1995, Beijing Siemens Cerberus Electronics Ltd. (BSCE) is the only R&D and manufacturing center of Siemens Building Technology Group in China. Now it has become the most important part of Siemens Building Technology. Since its establishment, BSCE has always been determining to become the market leader of the products manufacturing in the fire safety, security, HVAC in the Asia-Pacific region. And also it focuses on R&D, manufacturing and selling high-performance electronic fire-fighting and security products, HVAC products, etc, and providing relevant professionally technical services. Its products are exported to nearly 30 countries in Southeast Asia and Latin America. We look forward to your joining to help us realize our objectives; you will get excellent opportunities for individual career development and experience a multinational working environment.

E-mail: hr.bsce@siemens.com
Address:
Beijing Siemens Cerberus Electronics Limited
No. 1 Fengzhi Donglu, Xibeiwang, Haidian District, Beijing 100094 PR China