上海招聘Head of Sales and Service tools(职位编号：32485)

Head of Sales and Service tools(职位编号：32485)

默克化工技术（上海）有限公司

公司规模：500-1000人
公司性质：外资(欧美)
公司行业：石油/化工/矿产/地质制药/生物工程

职位信息

发布日期：2014-08-17
工作地点：上海-浦东新区
招聘人数：1
学历要求：其他
职位月薪：面议
职位类别：客服总监(非技术) 其他

职位描述

Key Individual Accountabilities

Manage and drive a customer centric commercial sales and service team for the Asia region

？ Manage and be accountable for the performance and results of the team. Responsible for day-to-day management, setting objectives, coaching and developing employees and performance appraisal.

？Centrally manage sales tools related regional projects requiring organization-wide coordination

？Salesforce.com process definition & improvements, user adoption, KPIs, application enhancements, administration and user support (helpdesk)

？Drive shared dashboard & report creations for new local as well as regional functions

？Recognized as a CRM and other tool subject matter expert => senior MM cross functional project member

？iPad, Service Max process etc implementation: continuously develop improvements, track and improve user adoption, KPIs, application enhancements, administration and user support

？Partner with LTO governance on tools and services for enhancements.

？Partner with EMEA and Americas Commercial operations to ensure global alignment especially on future enhancements

？Analyze business process and systems performance, identify improvement opportunities developing best practice and then support the team to implement practical and sustainable business process improvements. Facilitate decision making and develop improvement proposals to Management based on cost/benefit analysis.

？Maintains responsibility for the optimization of sales processes and acts as a centralized resource delivering direct benefit to Sales force productivity. Maximize customer-facing time, simplify management processes, streamline reporting processes, allow reps to spend more time with customers and managers to spend more time coaching reps rather than wasting time in inefficient processes

Key Skills/ Knowledge

？ Business knowledge of Merck Millipore including products, commercial processes, stakeholder interaction, cultural awareness

？ Experienced in leading a results oriented team, preferably within a virtual environment

？ Strong networking and influencing skills, internally and externally including senior leaders.

？ Strong project management expertise, process design skills, and experienced in operational sales activities understanding the needs of commercial

？ Experience establishing new business & communication tools (eg. CRM tools like SFDC, e-commerce)

？ Team oriented, execution driven and with strong communication + interpersonal skills

？ Fluent in English, flexible and willing to travel within the sub region, additional Asia languages like Chinese or Japanese a plus

？ Customer oriented (external / internal)

？ Require extensive professional experience (approximately 10-12 years as a guide) including substantial managerial experience.

？ Require depth and/ or breadth of expertise in own specialized discipline or field combined with knowledge of the market and competitors.

公司介绍

Merck – Living Innovation
默克 – 创新引领生活

默克是一家全球领先的医药与化工公司，以创新和高科技优质产品闻名世界。

默克在全球66个国家与地区拥有约38,000名员工，致力于改善患者的生活质量，助力客户实现长远的成功和迎接全球化挑战。

默克旗下四大业务分支——默克雪兰诺、消费者健康、功能性材料和默克密理博——2012年总收入达112亿欧元。

默克是全球历史最悠久的医药与化工公司。自1668年起，默克就成为了创新、成功和负责任的企业家精神的代名词。默克家族作为公司的创始人至今仍持有默克大部分的股份。

我们是默克，正根正源，在全球拥有“默克”这一名称和品牌的所有权。唯一的例外是在美国和加拿大，我们使用“EMD”的名称。
Merck – Living Innovation

Merck is a leading company for innovative and top-quality high-tech products in the pharmaceutical and chemical sectors.
Around 38,000 employees work in 66 countries to improve the quality of life for patients, to further the success of our customers and to help meet global challenges.
We generated total revenues of

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