北京招聘

Job description

Employees in this role are in charge of monitoring overall service costs during the product warranty period. The monitoring activity will lead to the detection and correction of deviations while the control activity will aim at ensuring that product quality related costs conform to agreed plans;

Working with the Operation Life Cycle Manager (OLCM) of the concerned platform and the Domain Business Manager, the Cost Analyst is responsible for: -the development of the warranty cost plan once a year; -the monitoring of actual warranty costs on a monthly basis (forecast); -the update of planned costs with actuals; -Detecting, explaining, warranty cost deviations due to anticipated or non anticipated problems; -Negotiating with STG and in conjunction with the OLCM the technical indicts targets that will be inputted into the model of calculation and planning of the warranty costs; -Preparing data and charts that will be presented to STG personnel during the warranty interlock meetings (monthly and quarterly). Required:

Bachelor's Degree;

Experience in Hardware Support Delivery;

At least 2 years experience in Operations;

Basic experience in Communication and Presentation Skills;

Basic knowledge of Project Management techniques;

Good knowledge of cost concepts and analysis;

Knowledge of TSS infrastructure, organizations, business and relationships (for internal hiring);

Good written and oral communication skills;

Demonstrates leadership;

Sense of responsibility;

Performs successful negotiations;

English: Fluent. Preferred:

At least 3 years experience in Hardware Support Delivery;

At least 3 years experience in Operations;

At least 2 years experience in Communication and Presentation Skills.

Required

Bachelor's Degree

At least 2 years experience in experience in Operations

English: Fluent

Chinese simplified: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。