北京招聘

Position Overview

The Store Manager plays the role of a brand ambassador by representing the Disney brand to the Cast and Guests.

· Develops a high energy work environment that supports the achievement of all Company goals and initiatives.

· Inspires Cast and Store Leadership Team to achieve maximum performance levels through daily feedback and performance management.

· Leads the team in fostering teamwork and collaboration among Store, peers and Home Base partners.

· Drives team to achieve exceptional financial results through motivating the Cast, scheduling effectively and controlling expenses.

Primary Responsibilities

· Supervises the Leadership team and Cast in the use of innovation, creative language, technology and product to bring stories to life

· Leads and performs scripted and non-scripted events for Guests and Cast Members in both one on one and group settings

· Establishes the Guest, both internal and external, as the number one priority to ensure that positive memorable experiences are achieved

· Performs the Stage Manager role by holding Cast accountable for sharing knowledge, enthusiasm and passion for the Disney brand

· Develops Cast in service and selling behaviors to drive overall Store results

· Oversees the planning and placement of product to ensure adherence to Stage Set guidelines fits to Store architecture and contributes to the story being told.

· Maintains impeccable, Company directed visual standards through Cast accountability

· Maintains Disney brand standards: Guest service, visual and housekeeping standards through Cast accountability

· Cultivates an environment that is inclusive of all Cast Members and the talents that they bring

· Develops positive, trusting and effective working relationships within the Store, District, Region and Home Base partners

· Supports and participates in initiatives that give back and have a positive impact on internal community and external community

· Adheres to all Company directives which promote the protection and preservation of the environment

· Develops innovative ideas and encourages creative thinking for establishing best practices that will enhance the environment

· Is open with all who interact with the brand. Treats everyone with dignity and respect at all times

· Encourages people to work in a fair, honest and trustworthy way by being a role model

· Champions adherence to all SOPs to protect Company assets and to comply with Company policies and procedures, federal, state/provincial and local employment laws

· Leverages best business practices from global business.

Role Competency

· Exhibits self-awareness of strengths and opportunities, lead courageously, demonstrates confidence and professional maturity, pursues excellence with integrity, passion and courage. Shows consistency in words and actions, set a good example for cast members. Accepts and actions feedback, strive for self-improvement.

· Demonstrates operational agility based on the needs of the business; Develops a plan to help self and others manage through change. Articulates a compelling business case for change, Builds commitment to change and coach others through change. Support new initiatives, demonstrates flexibility in response to changes.

· Builds Teams-assess talents appropriately to develop a succession plan; show leadership to provide direction, resources and environment for success. Use performance management to evaluate cast member’s performance to recognize or give feedback, with fair and consistent manner.

· Build positive relationship internally and externally with different background, facilitates win-win situation and resolve conflicts effectively.

· Effective communication internal and external, understand questions, directive statements and drive results.

· Inspires creativity and innovation.

Relevant experience/requirement

· At least 5 years’ experience in managing a fast growing retail or service / guest experience business. Must be knowledgeable in P&L, guest experience, operations, marketing, sales, and people management.

· Demonstrated ability to develop and lead a team that drives results

· Proven ability to manage multiple business priorities through time management, prioritization and organizational skills

· Strong proficiency for business acumen

· Prior management experience in specialty retail preferred

· Job may require lifting boxes that weigh up to 40 pounds and climbing a ladder

· Occasional overnight travel may be required

· Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts

· Must maintain a professional appearance

· Good communication skill in English and Chinese

· Bachelor degree or commensurate experience required