北京招聘

Position: Assistant Store Manager

Line of Business: TDS (The Disney Store)

Department: Store Operation

Location: Shanghai

Reports to (Title) : Store Manager

Disney Store, China is a delightful, world-class showplace of products and experiences that bring Disney’s very best stories to life.

We generate growth and embrace every opportunity to make our guests, and each other, smile, laugh and dream.

We believe

· Storytelling is Our Legacy

· Exceptional Guest Service is Our Standard

· We Insist on Quality, Value and Innovation

· Continuous Improvement Drives Success

· Integrity and Transparency Guide Us

· Challenge Brings Possibilities

我们相信

· 讲故事是我们的传统

· 卓越的客户服务是我们的标准

· 我们坚持品质，价值与创新

· 持续改善助推成功

· 诚信与透明是我们的导向

· 挑战带来机遇

Position Overview 职位概况

The Assistant Store Manager plays the role of a brand ambassador by representing the Disney brand to the Cast and Guests.

·Supports the Store Manager in achieving a high energy work environment and all Company goals and initiatives.

·Inspires Cast to achieve maximum performance levels through clear direction and daily feedback.

·Demonstrates the ability to foster teamwork and collaboration among Cast Members, peers and Home Base partners.

·Contributes to Store profitability through efficient use of payroll and expense controls.

·Lead one or more than one key function(s) of Store Operations (Recruiting, Scheduling, Cashier & Admin, LP/Safety, and or Sales)

该助理专卖店经理职位，代表迪士尼品牌宣传大使在专卖店向各位迪士尼演职人员和来宾展示迪士尼品牌：

· 协助专卖店经理营造充满活力的工作氛围以支持整个集团目标和新的项目的实现

· 通过明确方向和日常工作反馈，激励演职人员绩效最大化实现

· 在专卖店内部促进店内演职人员，专卖店同級以及总部同事间的合作、展示团队精神和合作意识

· 通过薪资和日常开销的有效控制促进专卖店的盈利

Primary Responsibilities主要职责

· Encourages the use of innovation, creative language, technology and product to bring stories to life for internal and external Guests.

· Leads and performs scripted and non-scripted events for Guests and Cast Members in both one on one and group settings.

· Performs the Stage Manager role by holding Cast accountable for sharing knowledge, enthusiasm and passion for the Disney brand with internal and external Guests.

· Coaches others to achieve results through a sense of purpose, a spirit of cooperation and personal growth, especially while performing the Stage Manager role.

· Maps product placement to ensure adherence to Stage Set guidelines, fits Store architecture and contributes to the overall story being told.

· Ensures that Store is neat, clean, organized and that all maintenance issues are addressed in a timely manner.

· Promotes an environment that is inclusive of all Cast Members and the talents that they bring.

· Supports and participates in initiatives that give back and have a positive impact on the internal (Store) community and the external community.

· Adheres to all Company directives which promote the protection and preservation of the environment.

· Develops innovative ideas and encourages creative thinking for establishing best practices that will enhance the environment.

· Is open with all who interact with the brand. Treats everyone with dignity and respect at all times.

· Encourages people to work in a way that is fair, honest and trustworthy by being a role model.

· 鼓励运用创新、充满想象力的语言、高科技、各类产品向专卖店内外的顾客展现演绎迪士尼故事

· 单独执行或主导与顾客进行编排好的或即兴的表演

· 承担舞台经理责任，负责迪士尼演职人员与内部及外部顾客分享迪士尼品牌的知识、热情和激情

· 通过目标意识、合作精神、个人成长，尤其是执行幕后指导者职责这几方面指导他人完成指标

· 规划产品的陈列摆放以确保执行陈列准则，协调专卖店陈列以保证适合用于陈述迪士尼故事

· 确保专卖店整洁有序，并且确保及时有效的安排好所有设备设施的维修与保养

· 培养一个能够包容所有演职人员以及多元才能的环境

· 支持并参与所有能够对专卖店内部团队和外部社会产生积极影响的活动

· 遵守所有公司旨在保护环境所制定的规章条例

· 发展创新思维，并鼓励所有有益于环境的相关措施的建立

· 与所有喜爱迪士尼的顾客、演职人员和品牌相关人士坦诚相待。时刻都保持尊重他人的态度

· 鼓励演职人员以公平、诚实、可信赖的典范态度开展工作

Role Accountabilities工作职责

Brand Ambassador 品牌宣传大使

· Contributes to a high performing Cast through effective recruiting, hiring, retention and performance management strategies for the Cast.

· Participates in the onboarding and ongoing development of part time Cast Members.

· Holds self and Cast accountable for their contribution to the Store’s results by aligning clear goals and expectations, tracking progress, ensuring appropriate feedback and addressing performance issues promptly.

· 通过对迪士尼演职人员、专卖店领导人员采用高效的招聘，雇用，留用和绩效管理策略，打造一支高绩效的迪士尼演职人员团队。塑造高效的工作团队文化

· 参与兼职演职人员的入职和在职发展程序

· 通过明确个人职责、倾听、主动提出疑问、分享信息，确保演职人员全心投入工作，并持续培训和发展演职人员

Show完美演出

· Coaches the Cast on Stage Set execution ensuring proper use of all tools and efficiencies.

· Contributes to impeccable maintenance of Company directed visual standards, incorporating in Store technology, through Cast accountability.

· Participates in and monitors Cast execution of merchandise flow including shipment processing, markdowns, recovery & replenishment and visual standards to ensure all processes are efficient.

· Provides feedback and coaching to ensure Disney brand standards are consistently achieved.

· 指导演职人员执行陈列安排，以确保所有工具器材的正当使用

· 设立完善的公司视觉陈列标准，通过演职人员问责制纳入专卖店技术

· 参与并监督演职人员执行所有商品流动，其中确保包括收货处理、回收、补货和维护视觉陈列标准所有程序有效

· 提供反馈和指导，确保时刻遵守迪士尼品牌标准

Service服务

· Establishes the Guest, both internal and external, as the number one priority to ensure that positive, memorable experiences are created.

· Performs sales support and Guest service during scheduled shifts.

· Models how to adapt to the ever changing environment, different Guest needs, while continually providing Exceptional Guest Service.

· Cultivates positive, trusting and effective working relationships within the Store. Uses these and all resources, to find solutions.

· 将所有内部和外部顾客置于首位，以确保营造积极难忘的回忆

· 在排班时段内执行销售支持和提供顾客服务

· 在提供卓越宾客服务时，以身作则示范专卖店领导层和标兵演职人员如何应对多变的环境、满足不同顾客需求

· 在专卖店内培养积极、诚信和有效的联系关系。利用所有资源开发策略和解决法案

Financial Goals 财务目标

· Recommends sound business solutions that balance competing priorities. Chooses the best strategies after evaluating all options and by using the filter of what is best for the Guest, both internal and external.

· Drives positive results in key performance indicators including sales, conversion, Average Guest Spend and preventing loss.

· Evaluates business trends, forecasting sales and flexing the schedule to leverage payroll to appropriately meet the needs of the business and adhere to payroll budget.

· 推荐能够平衡各种优先事项的有效商业决策。在评估所有意向、考虑对内部客户和外部顾客最为有利的情况下，确定最佳的决策

· 在关键绩效指标中，例如销售、成交率、客户平均消费和损耗预防等等方面，建立有效措施

· 在评估商业趋势、预测销售情况、妥善运用工时排班和薪酬管理来满足业务需求并有效控制预算

Profitability盈利性

· Drives gross margin performance by ensuring that new, high margin product gets prioritized Stage placement, replenishment and receives focused selling efforts.

· Performs daily Store opening and closing procedures balancing all Store funds.

· Controls expenses to positively impact the Store’s profitability.

· Ensures adherence to all SOPs to protect Company assets and to comply with Company policies and procedures, state and local laws and regulation.

· 通过确保新款高利润率产品取得最优摆放位置、并得到及时补货和重点销售，以增加营业利润

· 执行日常专卖店早晨开店、晚间闭店程序以管理专卖店的资金收支平衡

· 控制专卖店日常开销以促进专卖店盈利

· 遵守所有标准操作流程，以保护公司资产同时确保遵守公司政策及流程,并确保符合国家及地方法律法规.

Relevant experience/requirement 相关经历/要求

· Minimum 4-6 years of retail experience

· Good command in written and spoken English

· Demonstrated ability to supervise and communicate in a team environment

· Established time management, prioritization and organizational skills

· Exhibited proficiency for business acumen

· Must meet minimum availability guidelines

· Ability to communicate clearly and effectively

· Job may require lifting boxes that weigh up to 18 kg and climbing a ladder

· Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts

· Must maintain a professional appearance

· 至少4-6年零售业经验

· 良好英语沟通能力

· 在团队环境下能够展现监督和沟通能力

· 时间管理能力良好，拥有优先划分和组织能力

· 商业敏锐度高

· 必须满足最低排班工时要求

· 清晰有效的沟通能力

· 该工作可能需要抬举重约18公斤的箱子以及爬楼梯

· 为满足包括过夜、晚会、节假日调班等需求，必须能够适应灵活的工作时间制

· 上班必须保持穿戴整齐专业

华特迪士尼公司（纽约证券交易所上市名称：DIS）华特迪士尼公司及其子公司和联营机构, 是家庭娱乐和媒体业务的多元化国际企业之首，其五项主要业务包括媒体网络、主题乐园及度假区、影视娱乐、迪士尼消费品及迪士尼互动媒体集团。迪士尼公司是道琼斯工业平均指数30个组成公司之一，上一财政年度总的收入达三百四十亿美元。