北京招聘

JOB RESPONSIBILITIES
Provides direct customer service as it relates to Order Management, including day to day follow up on client orders. Coordinates directly with Vendors to ensure orders requirements will be met accurately and timely and communicates updates to clients. Update systems with relevant data and status changes. Works with UTi operations around the world, the clients and FFSC team members to maintain customer satisfaction and manage scope of service. This position reports to the Manager, Order Management Services.

PRINCIPAL ACTIVITIES
? Becomes familiar with assigned clients, including key contacts, unique requirements and operating processes.
? Manually captures Purchase Orders.
? Monitors Vendor acceptance of Order Terms and Conditions.
? Contacts Vendors for an Expected Ready date and order quantity/CBM if required.
? Ensures the Vendor places a booking with UTi on time and ensure relevant Branch is engaged.
? Captures booking detail and instructs operating branches that shipments are awaiting processing for central booking clients.
? Links the Purchase Orders with shipments after booking created.
? Create/update Consignment plan for required client.
? Compare client date with vendor date based on client’s criteria. Monitor the authorized to ship process and input system remark for required client.
? Monitors service and service metrics and investigates service issues proactively, working with the appropriate teams to implement solutions and communicate them to the client
? Completes regularly scheduled reports

PREFERRED EXPERIENCE AND EDUCATION
? Experience as a Freight Forwarding operator
? Experience in a role involving extensive customer contact
? High School diploma (or equivalent education)
? English language fluency

REQUIRED TECHNICAL KNOWLEDGE AND SKILLS
? Basic understanding of the Supply Chain Management and Logistics industry
? Understanding of the full range of Freight Forwarding services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements
? Advanced skills in using Microsoft Excel (preferred)
? Basic/Intermediate skills in Microsoft Outlook, Word, and PowerPoint

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
? Customer Service (Does what it takes to meet or exceed (internal or external) customer expectations. Responds appropriately to customer needs or requests.)
? Interacting with Others (Is friendly and open when working with others. Presents an approachable style. Establishes open and trusting relationships and treats all individuals fairly and with respect.)
? Maintaining Composure (Stays calm and composed in a stressful situation. Is able to keep a positive manner both in words and in actions.)
? Speaking to Others (Speaks clearly and in a manner that is easily understood by others. Uses correct grammar and word usage.)
? Being Resourceful (Is willing and able to quickly handle problems or issues as they arise. Works to get the help or resources needed.)
? Multitasking (Is able to quickly and smoothly shift back and forth between two or more activities or sources of information, or to perform multiple activities at the same time.)
? Focusing on Details (Is willing and able to attend to the details of key job tasks. Applies this focus when working with products, equipment, schedules, or resources on the job.)
? Being Dependable (Shows up at work on time and with no unexcused absences. Gives enough notice if going to be late or absent. Can be counted on to complete work tasks or projects as assigned.)

About UTi

UTi is an industry-leading, non-asset-based supply chain management company that delivers competitive advantage to our clients' supply chains. UTi focuses on innovative, integrated solutions configured to suit client needs, and UTi's global footprint of 370+ offices and 240+ logistics centers in 60+ countries enables us to develop and implement client-centric, global solutions with primary services that include:
- Air and ocean freight forwarding
- Contract logistics and distribution
- Customs brokerage
- Managed transportation services
- Supply chain analysis and consulting

The driving force behind UTi's client-centric focus and innovative solutions is also the most important resource we have in keeping our service commitments: our people.

What's in it for you?

Competitive salary and benefits package, friendly working environment, flexible working options, career development & training opportunities, etc.
UTi Worldwide Inc is an Equal Employment Opportunity employer.

How to Apply

Interest parties, please send your detailed resume (in Word format), with last and expected salary, date available to the Human Resources Department by e-mail: hr@go2uti.com

All information received will be kept in strict confidence and only for employment-related purpose.