Executive IT Support Analyst
惠普公司
- 公司规模：500-1000人
- 公司行业：计算机软件
职位信息
- 发布日期：2014-04-30
- 工作地点：北京
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：技术支持/维护工程师
职位描述
Key Responsibilities
-Provide project management and leadership that results in process improvements, value to the executives and efficiencies for HP. Must be able to present quantifiable results.
-Lead the team as the liaison between the different HP IT service towers and organizations and bridging the gap in communication between their clients and IT services.
-Provide end user executive support for any technical issues including but not limited to the desktop, phones, mobile devices, network, email and applications.
-Work closely with all levels of IT to resolve issues very quickly.
-Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on solutions.
-Identify and provide (when applicable) training for Executives and assistants.
-Where requested, setup, support and maintain end user devices for executives.
-Keep executive computers current with HP company standard hardware and software.
-Identify, diagnose, solve and/or track to resolution hardware and software problems.
-Provide end user engineering with support and input on testing/evaluating hardware and software as assigned.
-As needed, setup, consult, and support executive projects, meetings or events sponsored by executives, especially if it pertains to video and audio equipment.
Education and Experience Required:
-Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 5 years of related experience or a Master’s degree and a minimum of 4 years of experience.
Knowledge and Skills Required:
-Strong verbal and written communication skills and technical leadership skills.
-Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Strong experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, HR, finance) . Strong experience in scripting and / or programming language.
-Strong experience with implementation, problem analysis and solutioning of infrastructure and business application environments. Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL). Web technologies. Exhibits a high level of initiative and integrity. Strong problem solving, priority setting, and collaboration skills.
-Good organizational and analytical skills.
-Possess creative ability, consulting skills, leadership qualities, credibility and self confidence.
-Influencing skills and ability to work effectively in a geographically dispersed team. Demonstrated technical leadership skills. Ability to translate business needs into technical requirements and solutions.
-4 years minimum experience supporting hardware and software of all current Microsoft operations systems (Windows XP, Vista, 7, 8)
-Expert knowledge of Print Devices (LaserJet, Deskjet, Copiers, and All in Ones)
-Ability to troubleshoot and support mobility devices and technologies (IPhone, Android, and Windows Smartphones)
-Experience working with and administration of Windows AD domain accounts
-Expert knowledge in end user software including MS Word, Powerpoint, Excel, Outlook, Antivirus, Backup, Encryption solutions, Authentication, Remote Access, Collaboration (Sharepoint and Office Communicator) services.
-Expert knowledge in office infrastructure technologies such as LAN, WAN, WiFi, VO-IP, cell and analog PBX based office phone systems
-Ability to work collaboratively on team projects and establish positive working relationships with the client and team members alike
-Ability to prioritize multiple tasks, problem solve and work under minimal supervision
-Ability to problem solve under pressure
-Ability to prioritize workload
-Ability to manage escalations
-Significant attention to detail
-Strong verbal and written communication skills
-Excellent interpersonal skills and ability to interact with employees at all levels of the company
-Demonstrates professional maturity in all situations
-Ability to maintain confidentiality
-Handle multiple tasks efficiently
-Participate in meetings and provide continual feedback for process improvement
-Provides exceptional customer support through clear communication and case management tools (HPSC).
-English and local language proficiency required
-Provide project management and leadership that results in process improvements, value to the executives and efficiencies for HP. Must be able to present quantifiable results.
-Lead the team as the liaison between the different HP IT service towers and organizations and bridging the gap in communication between their clients and IT services.
-Provide end user executive support for any technical issues including but not limited to the desktop, phones, mobile devices, network, email and applications.
-Work closely with all levels of IT to resolve issues very quickly.
-Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on solutions.
-Identify and provide (when applicable) training for Executives and assistants.
-Where requested, setup, support and maintain end user devices for executives.
-Keep executive computers current with HP company standard hardware and software.
-Identify, diagnose, solve and/or track to resolution hardware and software problems.
-Provide end user engineering with support and input on testing/evaluating hardware and software as assigned.
-As needed, setup, consult, and support executive projects, meetings or events sponsored by executives, especially if it pertains to video and audio equipment.
Education and Experience Required:
-Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 5 years of related experience or a Master’s degree and a minimum of 4 years of experience.
Knowledge and Skills Required:
-Strong verbal and written communication skills and technical leadership skills.
-Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Strong experience with business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, HR, finance) . Strong experience in scripting and / or programming language.
-Strong experience with implementation, problem analysis and solutioning of infrastructure and business application environments. Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL). Web technologies. Exhibits a high level of initiative and integrity. Strong problem solving, priority setting, and collaboration skills.
-Good organizational and analytical skills.
-Possess creative ability, consulting skills, leadership qualities, credibility and self confidence.
-Influencing skills and ability to work effectively in a geographically dispersed team. Demonstrated technical leadership skills. Ability to translate business needs into technical requirements and solutions.
-4 years minimum experience supporting hardware and software of all current Microsoft operations systems (Windows XP, Vista, 7, 8)
-Expert knowledge of Print Devices (LaserJet, Deskjet, Copiers, and All in Ones)
-Ability to troubleshoot and support mobility devices and technologies (IPhone, Android, and Windows Smartphones)
-Experience working with and administration of Windows AD domain accounts
-Expert knowledge in end user software including MS Word, Powerpoint, Excel, Outlook, Antivirus, Backup, Encryption solutions, Authentication, Remote Access, Collaboration (Sharepoint and Office Communicator) services.
-Expert knowledge in office infrastructure technologies such as LAN, WAN, WiFi, VO-IP, cell and analog PBX based office phone systems
-Ability to work collaboratively on team projects and establish positive working relationships with the client and team members alike
-Ability to prioritize multiple tasks, problem solve and work under minimal supervision
-Ability to problem solve under pressure
-Ability to prioritize workload
-Ability to manage escalations
-Significant attention to detail
-Strong verbal and written communication skills
-Excellent interpersonal skills and ability to interact with employees at all levels of the company
-Demonstrates professional maturity in all situations
-Ability to maintain confidentiality
-Handle multiple tasks efficiently
-Participate in meetings and provide continual feedback for process improvement
-Provides exceptional customer support through clear communication and case management tools (HPSC).
-English and local language proficiency required
公司介绍
惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。