北京招聘

PURPOSE OF POSITION岗位设置目的

To manage sales activities in line with the annual sales and marketing plan for catering sales and to achieve/exceed budget in executing the sales strategy of the Hotel.

按年度市场销售计划，管理宴会销售活动，以达到/超过酒店销售战略所制订的预算。

KEY ROLES & RESPONSIBILITIES主要职责与责任

· To book and assist with arrangements for weddings, social events, corporate meetings and site inspections.

预订和协助婚宴、社交活动、公司会议和现场查验的安排。

· Develop catering business leads for the Hotel on weekly basis.

每周为酒店开发宴会业务线索。

· Manage events from beginning to end, processing all the information pertaining to the booking to include but not limited to:

从头到尾负责宴会，处理所有与预订有关的信息，包括但不限于：

- Confirm electrical, internet, telecom, audio-visual and exhibit requirements.

从头到尾负责宴会，处理所有与预订有关的信息，包括但不限于：

- Obtain guarantees of food and beverage events for Banquets and kitchen.

为宴会和厨房获得餐饮活动保证。

· Prepare creative menu proposals with the Chef while always keeping in mind food cost, labor cost and kitchen facilities.

与厨师长一起开发具有创造性的菜单计划，同时留意食物成本、人工成本和厨房设备。

· Maintain complete knowledge of:

非常熟悉：

- All hotel features / services, hours of operation.

酒店所有的特色/服务，营业时间。

- Hotel function space, entertainment options, menus and floral decoration options.

酒店功能区域、娱乐项目、菜单和花饰项目。

- Hotel safety guidelines and evacuation plan.

酒店安全方针和疏散计划。

- Scheduled daily group activities.

排定的每日团体活动。

· Promote positive relations with guests and employees.

发展与顾客和员式的良好关系。

· Accommodate all guest requests expediently and courteously.

妥善有礼地处理所有顾客的要求。

· Acknowledge all customers and handle guest complaints to their satisfaction.

认可并处理顾客投诉，直至其满意。

· Answer incoming phone calls in a pleasant manner using Raffles telephone etiquette.

按莱佛士规定的电话礼仪，以令人愉快的态度接听来电。

· Handle telephone enquiries according to departmental procedure.

按部门程序处理电话咨询。

· Develop professional relationships with key players in the designated catering Market segment to build business.

与指定宴会市场的主要单位发展业务的关系，建立业务往来。

· Liaise with banquet team to ensure correct set-up of function to meet guests needs.

与宴会组联络，以确保正确的功能设置，以满足客户需求。

· Arrange and conduct site inspections for potential guests.

为潜在客户安排进行现场查看。

· Maintain high level of knowledge of the competition's product.

保持竞争产品知识的高层次。

· Maintain good relationships with counterparts at competing hotels; promote all Raffles Hotels whenever possible.

与竞争酒店的相关部门保持良好关系；尽可能推广所有莱佛士酒店。

· Maintain the highest standards of professionalism and compliances of established guidelines and standards related to the hotel.

保持最高的职业素养标准，并遵守酒店相关的方针和标准。

· Fully complies with the dress code, grooming standards and business etiquettes as required by the hotel.

完全遵守酒店要求的着装规范、仪表标准和商务礼仪。

· To be aware of the hotel hygiene, food and fire safety control and security standards and procedures in handling complaints or emergency situation.

了解酒店卫生、食品和火警安全控制和安全标准及程序，以利处理投诉或紧急情况。

· Perform other duties as assigned by Management.

完成管理层指派的其它工作。

· Join pre-con meeting.

参加会前会。

· Do sales call if necessary.

如有必要，做销售拜访。

· Foster positive and efficient relationship and communication with operation.

加强与业务有关的积极有效关系和沟通。

PERSONAL ATTRIBUTES个人品质

· Written and verbal communication skills in Chinese and English.

良好的中英文说写沟通能力。

· Able to develop rapport with Colleagues and Management staff.

能与同事和管理层人员友好相处。

· Strong organization and time management skills in prioritizing work assignments.

较强的组织能力和时间管理能力，能区分工作的优先次序。

· Computer literate.

良好的计算机操作水平。

· Ability to do basic arithmetic.

能做基本计算。

· Understanding and ability to work in a multi-cultural environment.

了解并能在一个多种文化环境中工作。

· Excellent follow-up and documentation skills.

出色的追踪和文档能力。

· Service industry experience preferably in a four or five star hotel.

具有四、五星级酒店服务业工作经验更佳。

· Ability to calmly and effectively execute last minute requests.

能沉着有效地处理紧急要求。

公司介绍：
A World-renowned Brand comes to Beijing 's Most Distinguished Address… RAFFLES.
A Landmark and Legend since 1900.
 
莱佛士，世界著名酒店管理品牌已经登陆北京最繁华的商贸区。
北京饭店莱佛士，建立于 1900 年有着传奇经历的地标性酒店。
 
Built in the 1900s, Raffles Beijing Hotel has long stood as an icon of Beijing 's historical heritage. Its imposing façade is the focus of the logo, surrounded by auspicious floral motifs within a border derived from traditional lattice designs and feng shui plaques. The Chinese characters incorporated in the logo, were originally written for the hotel by Premier … a testament to the hotel's historical standing as venue for many significant political and cultural events and one of Beijing 's most distinguished addresses.
 
始建于 1900 年，北京饭店莱佛士已经成为北京历史文化遗产的象征之一。饭店壮丽的外观是店标的中心，借鉴于风水匾的外形，店标被传统格子花样和吉祥花的图案包围着。总书记为饭店的题字也融入店标之中，体现出饭店作为政治文化交流中心的重要历史意义，同时也成为北京最显赫的地段之一。
 
Ideally situated on the cross-roads of the famous Chang An Avenue and district of Wangfujing, Raffles Beijing Hotel is in the heart of the prestigious business and commercial districts, and a few minutes from the mystical Forbidden City, historical Tiananmen Square , Silk Market and other famous sights.
 
北京饭店莱佛士位于著名的长安街与王府井的交界处，地处繁华的商业贸易区，毗邻神秘的紫禁城和壮观的天安门广场、秀水市场和其他著名景点。
 
We are looking for energetic, dynamic, positive personnel to be a part of our Raffles Beijing team. If you are the right candidate and have the related experience in hotel industry, with good English and strong communication skills, please email your current CV to us at rbj.personnelmanager@raffles.com and indicate the position for which you are applying for. Telephone inquiry / personal visit will not be received.
 
北京饭店莱佛士正在寻找充满活力、性格积极开朗的人士成为我们团队的一分子。如果您具备酒店行业相关工作经验、较好的英文和沟通能力，请将您的个人简历发邮件至 rbj.personnelmanager@raffles.com，并注明应聘职位，谢绝来电来访。
 
Hotel address: 33 East Chang An Avenue Dongcheng District, Beijing China.
酒店地址：北京市东长安街33号
 
Raffles Hotels & Resorts – Global Footprint
莱佛士酒店及度假酒店集团 — 全球足迹
1.Raffles Hotel, Singapore 新加坡莱佛士酒店
2.Raffles Grand Hotel d’Angkor 柬埔寨吴哥暹粒莱佛士大酒店
3.Raffles Hotel Le Royal 柬埔寨金边莱佛士皇家酒店
4.Raffles L' Ermitage Beverly Hills 美国比华利山莱佛士酒店
5.Raffles Canouan Island 卡诺安岛莱佛士度假酒店
6.Raffles Dubai 迪拜莱佛士酒店

北京饭店莱佛士酒店将于6月10日、11日举办公开招聘会，有意者可持简历直接来酒店进行面试，无需预约！

日期：6月10日—11日
时间：9：00—16：00
地址：北京市东城区东长安街33号北京饭店莱佛士酒店人力资源部
电话：85004350