Technical Support
亚帝文软件（北京）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件 金融/投资/证券
职位信息
- 发布日期：2015-03-27
- 工作地点：北京-东城区
- 招聘人数：3
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：售前/售后技术支持工程师
职位描述
Basic Requirements:
- Bachelor or higher in computer science, computer engineering, or any related field
- Be able to work independently
- Conscientious working attitude
- English Level: CET-6 (non-English major proficiency), Very Fluent, Write & Read emails memos and reports (Business and technical related)
Technical Requirement
- 3+ years supporting or implementing complex software applications, preferably in global financial market data providers or prime broker and custodian or other global back-office financial accounting services, is required.
- Working knowledge of networks, system architecture and environments, preferably as a System Admin, is required.
- Prior experience with MS SQL Server maintenance is strongly preferred.
- Solid working knowledge of a UNIX and Windows Server environment is preferred.
- Knowledge of SQL language is preferred.
- Programming, scripting and automation experience is preferred.
- Knowledge of MS SQL Reporting Service is a plus.
Other requirements
- Proven aptitude to learn complex technical and theoretical information in a timely manner is required.
- Superior troubleshooting and analysis / resolution skills are required.
- Strong client focus and ability to manage and exceed customer expectations is required.
- Ability to manage multiple complex customer issues in time critical situations is required.
- Ability to understand and convey client business requirements to escalation and/or development teams is required.
- Proven skills in working in a self-directed fashion with a commitment to follow-up and issue resolution are required.
- Excellent written and oral skills with a strong attention to detail are required.
- Ability to prioritize and manage multiple, complex issues is required.
- Knowledge of fund accounting, financial services and/or back office operations and reporting is strongly preferred.
- Must be an effective team player, independent, a self-reliant contributor and willing to share.
- Must be willing to be on call on a 24/7 basis on a rotating schedule up.
- Prior experience in a client service role is preferred.
Job Responsibility
- Provide high level and fundamental technical support by phone and via email.
- Provide functional and technical support for internal teams such as Global Accounts Professional Services staff working on customer implementations.
- Identify and interpret client needs and determine appropriate action.
- Interpret and validate technical issues, follow-up and test solutions.
- Create and maintain all communication related to customer issues including: bug and change request submission, status memos, logging of support incidents, and procedural or operation documentation.
- Work closely with developers and QA in the design and testing of new releases.
- Provide extensive, detailed instructional documentation externally and internally in the form of email responses to clients and Knowledge Base articles.
- Provide 24/7 responsiveness to clients.
- Absorb and stay current with changes to both the financial and technical global arenas.
- Motivate clients and manage client expectations relative to new releases and resolution of issues.
- Bachelor or higher in computer science, computer engineering, or any related field
- Be able to work independently
- Conscientious working attitude
- English Level: CET-6 (non-English major proficiency), Very Fluent, Write & Read emails memos and reports (Business and technical related)
Technical Requirement
- 3+ years supporting or implementing complex software applications, preferably in global financial market data providers or prime broker and custodian or other global back-office financial accounting services, is required.
- Working knowledge of networks, system architecture and environments, preferably as a System Admin, is required.
- Prior experience with MS SQL Server maintenance is strongly preferred.
- Solid working knowledge of a UNIX and Windows Server environment is preferred.
- Knowledge of SQL language is preferred.
- Programming, scripting and automation experience is preferred.
- Knowledge of MS SQL Reporting Service is a plus.
Other requirements
- Proven aptitude to learn complex technical and theoretical information in a timely manner is required.
- Superior troubleshooting and analysis / resolution skills are required.
- Strong client focus and ability to manage and exceed customer expectations is required.
- Ability to manage multiple complex customer issues in time critical situations is required.
- Ability to understand and convey client business requirements to escalation and/or development teams is required.
- Proven skills in working in a self-directed fashion with a commitment to follow-up and issue resolution are required.
- Excellent written and oral skills with a strong attention to detail are required.
- Ability to prioritize and manage multiple, complex issues is required.
- Knowledge of fund accounting, financial services and/or back office operations and reporting is strongly preferred.
- Must be an effective team player, independent, a self-reliant contributor and willing to share.
- Must be willing to be on call on a 24/7 basis on a rotating schedule up.
- Prior experience in a client service role is preferred.
Job Responsibility
- Provide high level and fundamental technical support by phone and via email.
- Provide functional and technical support for internal teams such as Global Accounts Professional Services staff working on customer implementations.
- Identify and interpret client needs and determine appropriate action.
- Interpret and validate technical issues, follow-up and test solutions.
- Create and maintain all communication related to customer issues including: bug and change request submission, status memos, logging of support incidents, and procedural or operation documentation.
- Work closely with developers and QA in the design and testing of new releases.
- Provide extensive, detailed instructional documentation externally and internally in the form of email responses to clients and Knowledge Base articles.
- Provide 24/7 responsiveness to clients.
- Absorb and stay current with changes to both the financial and technical global arenas.
- Motivate clients and manage client expectations relative to new releases and resolution of issues.
公司介绍
一、Advent Introduction：
Advent Software, Inc. (NASDAQ:ADVS), where highly skilled professionals power the market in automated solutions for investment professionals, are always seeking highly motivated technologists at our Beijing office. Advent’s quality software, data, services and tools enable financial professionals to improve service and communication to their clients, allowing them to grow their business while controlling costs. Advent is the only financial services software company to be awarded the Service Capability and Performance certification for being a world-class support and services organization.
Advent(NASDAQ:ADVS)始终致力于为不同规模、不同策略的投资管理公司提供自动化的解决方案。 无论是为世界各地投资者服务的全球对冲基金，还是管理着几亿美元资产的投资管理公司，Advent 成熟的解决方案都能助其提升经营效率、降低风险，控制成本，让其集中精力一展所长。Advent凭借世界一流的技术支持和服务组织成为唯一获得“Service Capability and Performance Certificate” 证书的金融服务软件提供商。目前Advent北京公司正在寻求高技术人才，欢迎您的加入！
二、Why work for Advent? 为何选择Advent
Experience and Stability 专业经验丰富，发展稳定
30 years of successfully providing mission-critical, reliable, trusted solutions to investment management organizations of all sizes
30年来，Advent成功地为各种投资管理组合公司提供可靠信赖的解决方案
4,500 clients worldwide with over $16 trillion managed with our systems
全球4500多家客户，管理超过16万亿的资产
Global Opportunities 全球机会
Advent has local presence on four continents, supporting clients all over the world
全球化服务
Offices located in San Francisco, Jacksonville, New York, Boston, London, Copenhagen, Amsterdam, Zurich, Stockholm, Oslo, Dubai,China Hong Kong, Singapore and China Beijing
办公室坐落在旧金山、纽约、波士顿、伦敦、哥本哈根、奥斯陆、斯德哥尔摩、迪拜、阿姆斯特丹、苏黎世、中国香港、新加坡和中国北京
Innovation 创新能力
Commitment to innovation, which is inspired by client and industry needs
根据客户和行业需要不断创新
18% of revenue consistently invested in R&D
始终把收益的18%投入研发领域
A great place to work 最佳工作地点
Ranked in the top 15 on the list of 100 Best Places to Work in the Bay Area - 6th year in a row!
连续6年在旧金山地区进行的百家优秀工作场所评选中名列前15名
Named one of the Top Corporate Philanthropists in the Greater Bay Area since 2009
2009年起，在旧金山地区获得“最佳慈善企业”
Recognized as one the “Bay Area Healthiest Employers” in 2011 and 2012
2011年和2012年，被公认为旧金山地区“健康雇主”之一
三、What can you enjoy from Advent? 加入Advent， 您将感受到：
Competitive Compensation 有竞争力的薪酬待遇
Humanized Work Environment 人性化的工作环境
Casual yet professional culture 优秀的企业文化
Comprehensive Benefits Package 完善的福利制度
Best Training Opportunity&Staff Activities 丰富的员工活动和技能培训
网址链接www.advent.com
Advent Software, Inc. (NASDAQ:ADVS), where highly skilled professionals power the market in automated solutions for investment professionals, are always seeking highly motivated technologists at our Beijing office. Advent’s quality software, data, services and tools enable financial professionals to improve service and communication to their clients, allowing them to grow their business while controlling costs. Advent is the only financial services software company to be awarded the Service Capability and Performance certification for being a world-class support and services organization.
Advent(NASDAQ:ADVS)始终致力于为不同规模、不同策略的投资管理公司提供自动化的解决方案。 无论是为世界各地投资者服务的全球对冲基金，还是管理着几亿美元资产的投资管理公司，Advent 成熟的解决方案都能助其提升经营效率、降低风险，控制成本，让其集中精力一展所长。Advent凭借世界一流的技术支持和服务组织成为唯一获得“Service Capability and Performance Certificate” 证书的金融服务软件提供商。目前Advent北京公司正在寻求高技术人才，欢迎您的加入！
二、Why work for Advent? 为何选择Advent
Experience and Stability 专业经验丰富，发展稳定
30 years of successfully providing mission-critical, reliable, trusted solutions to investment management organizations of all sizes
30年来，Advent成功地为各种投资管理组合公司提供可靠信赖的解决方案
4,500 clients worldwide with over $16 trillion managed with our systems
全球4500多家客户，管理超过16万亿的资产
Global Opportunities 全球机会
Advent has local presence on four continents, supporting clients all over the world
全球化服务
Offices located in San Francisco, Jacksonville, New York, Boston, London, Copenhagen, Amsterdam, Zurich, Stockholm, Oslo, Dubai,China Hong Kong, Singapore and China Beijing
办公室坐落在旧金山、纽约、波士顿、伦敦、哥本哈根、奥斯陆、斯德哥尔摩、迪拜、阿姆斯特丹、苏黎世、中国香港、新加坡和中国北京
Innovation 创新能力
Commitment to innovation, which is inspired by client and industry needs
根据客户和行业需要不断创新
18% of revenue consistently invested in R&D
始终把收益的18%投入研发领域
A great place to work 最佳工作地点
Ranked in the top 15 on the list of 100 Best Places to Work in the Bay Area - 6th year in a row!
连续6年在旧金山地区进行的百家优秀工作场所评选中名列前15名
Named one of the Top Corporate Philanthropists in the Greater Bay Area since 2009
2009年起，在旧金山地区获得“最佳慈善企业”
Recognized as one the “Bay Area Healthiest Employers” in 2011 and 2012
2011年和2012年，被公认为旧金山地区“健康雇主”之一
三、What can you enjoy from Advent? 加入Advent， 您将感受到：
Competitive Compensation 有竞争力的薪酬待遇
Humanized Work Environment 人性化的工作环境
Casual yet professional culture 优秀的企业文化
Comprehensive Benefits Package 完善的福利制度
Best Training Opportunity&Staff Activities 丰富的员工活动和技能培训
网址链接www.advent.com