Operations Director (Mutianyu)
小园国际商务管理咨询（北京）有限公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2014-05-06
- 工作地点：北京-怀柔区
- 招聘人数：1
- 工作经验：十年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位月薪：面议
- 职位类别：首席运营官COO 酒店/宾馆经理
职位描述
The position is based in Mutianyu for 5 to 6 days per week with Employee expected to work evenings, weekends, and holidays as required.
The over-all goal is to ensure consistency of high quality service and experience for guests in all of our lodging and food and beverage operations around Mutianyu. This needs to be accomplished in conjunction with increasing lodging occupancy rates, F&B guest counts, and total revenues while controlling labor and other costs, in particular energy.
1. Take charge of the Guest Relations, F&B Front of House, Housekeeping, Spa, and Engineering/Facilities Management cross-functional teams.
2. Coordinate with F&B Chef, Finance/Admin, HR, Marketing, Sales, Sustainability Programs, and Business Development Teams. Coordinate with and support Schoolhouse Art Glass operations.
3. Develop and implement clear functional divisions and standards of work with scalable organization framework. This may include recommending changes in current functional divisions, staffing levels, position descriptions and qualifications, and compensation structures.
4. Develop and implement sustained training programs.
5. Develop and implement annual operating and capital budgets and monitor and analyze implementation.
6. Review, coordinate, and approve function plans, work schedules, and routine weekly purchases.
7. Monitor daily reports, improve formats and accuracy, and provide weekly operations report, generally by Tuesday morning for the previous Monday to Sunday week.
8. Proactively interact with guests as a host, be attentive to their needs, and help serve them. Every person on our team is a server.
9. Participate in sales presentations, seminars, and site visits in Mutianyu as required. Every person on our team is a salesperson.
10. Master the MSR mission, sustainability principles, brands, and products.
11. Other work as assigned.
Duties may be modified at MSR’s option.
The over-all goal is to ensure consistency of high quality service and experience for guests in all of our lodging and food and beverage operations around Mutianyu. This needs to be accomplished in conjunction with increasing lodging occupancy rates, F&B guest counts, and total revenues while controlling labor and other costs, in particular energy.
1. Take charge of the Guest Relations, F&B Front of House, Housekeeping, Spa, and Engineering/Facilities Management cross-functional teams.
2. Coordinate with F&B Chef, Finance/Admin, HR, Marketing, Sales, Sustainability Programs, and Business Development Teams. Coordinate with and support Schoolhouse Art Glass operations.
3. Develop and implement clear functional divisions and standards of work with scalable organization framework. This may include recommending changes in current functional divisions, staffing levels, position descriptions and qualifications, and compensation structures.
4. Develop and implement sustained training programs.
5. Develop and implement annual operating and capital budgets and monitor and analyze implementation.
6. Review, coordinate, and approve function plans, work schedules, and routine weekly purchases.
7. Monitor daily reports, improve formats and accuracy, and provide weekly operations report, generally by Tuesday morning for the previous Monday to Sunday week.
8. Proactively interact with guests as a host, be attentive to their needs, and help serve them. Every person on our team is a server.
9. Participate in sales presentations, seminars, and site visits in Mutianyu as required. Every person on our team is a salesperson.
10. Master the MSR mission, sustainability principles, brands, and products.
11. Other work as assigned.
Duties may be modified at MSR’s option.
公司介绍
小园国际商务管理咨询（北京）有限公司是美国独资企业，其有多家子公司(慕田峪小园餐饮有限公司，瓦厂酒店等）集中在北京慕田峪地区，致力于在北京慕田峪长城景区，对前景广阔的旅游餐厅，及食品相关的产业进行开发，运营和管理。每家企业拥有独特的主题风格和概念，并始终如一的提供高质量服务，主要客户为海外游客和国内高端客户。详情请浏览公司网站：www.schoolhousehotels.com