北京招聘

管理和带领在线技术支持团队为外部客户及内部服务工程师提供快速而高效的技术支持和故障排除方案，通过相关KPI来驱动团队的持续改进和提高技术服务的整体效率。

· 负责团队的日常管理和运作（排班，QA，5S，接起率，SLA，规范话术，等等）；
· 为团队及团队成员设定KPI，负责月度绩效考核和持续改进，完成年度目标；
· 定期与被支持的相关团队沟通，根据业务发展和变化需求，持续优化流程并提高效率；
· 负责团队的客户满意度月度及年度目标；
· 负责汇总并编制常见问题排除方法的技术资料，更新知识库；
· 编制标准运作流程（SOP）并负责培训团队成员。



要求：

1、 本科及以上学历；
2、 三年以上专业呼叫中心管理或技术支持团队管理经验；
3、 善于通过量化分析改进团队绩效；
4、 执行力强；
5、 具有良好的跨团队协调能力，带领团队的管理经验；



有意者请电邮至：hellen.zhang@eagleconsulting.cn

We are a boutique staff selection firm specialized in automotive, electrical/electronics, chemical, mechanical, engineering sectors. Our consultants and researchers all possess active track record in the staff selection business. We have continuously and successfully served multinational and sizeable local enterprises for their recruitment needs.
 
Our market positioning is clear that we are good at identifying middle level management and professional staff. We believe that a strong middle level is the key of business sustainability and development for all companies. Our years of experience in the staff selection industry give us thorough understanding on how to match the needs of employers and the advantages of candidates. We provide “no-frills” while focused services that is time and cost effective to both employers and ourselves.
 
We are in association with Recruit Holdings; a Hong Kong listed company that operates ***************, a leading recruitment portal in Shanghai. The shared resources enable us to access to a broader spectrum of candidates.