北京招聘

-For our Infrastructure & Cities Sector in BEIJING,we are looking for a Customer Support Engineer 客户支持工程师.

What are my responsibilities?

1. Give application, engineering and training support for assigned products portfolio and assigned customer technicians and to specialists in RC

-给西门子内部技术工程师及代理商技术人员提供产品应用，工程项目技术支持及产品培训

2. Give hotline support and trouble-shooting (if necessary on site), for assigned products portfolio and asssigned customer technicians and to specialists in RC

-给西门子员工及代理商技术人员提供产品技术热线服务及故障处理（如必要现场支持）

3. Provide Product managers ,quality managers and Sales Managers with market-feedback / information on product quality and customer requirements for the assigned products

-提供市场产品反馈信息质量信息及客户需求报告给产品管理，质量管理和销售部门

4. Maintain Tools for the hotline and support processes

-维护热线平台及支持流程运营

5. Participate in system tests for new products from BSCE& HQ to ensure product quality from customers point of view and as preparation / know how acquisition for support tasks

-参与总部及公司新产品的系统测试，以保证产品质量

What do I need to qualify for this job?

-CPS product&application

-CPS（暖通控制）产品及应用经验

-hotline operation, failure & ChangeRquirement management

-热线运营及缺陷管理设计变更经验

-MS Office Standard-applications

-office软件应用经验

-Language: English - fluently spoken and written

-英语听说读写流利

-Language: Chinese - fluently

-普通话流利

What else do I need to know?

-the requirement of external customer is first criteria in daily work

-客户需求为日常工作第一要素

-effectively work with other department and related company

-与其他部门及关联公司高效合作

-understand different customer background and communication properly

-理解不同客户背景进行有效沟通

Contact

-If you want to know more Siemens job opportunities, please be free to log in our career website www.careers.siemens.com.cn如需了解更多西门子职位信息，请登录西门子招贤纳士网站 www.careers.siemens.com.cn

北京西门子西伯乐斯电子有限公司成立于1995年，是西门子楼宇科技集团在中国***的研发与生产基地，现已发展成为西门子楼宇科技集团在全球最重要的研发与制造中心。公司自成立以来，始终立志成为亚太地区消防、安防、暖通空调产品的市场领导者，长期专注于为中国客户研发、设计、生产和销售高性能的消防及安防电子产品、暖通空调产品等，以及提供相关的专业技术服务。产品远销东南亚以及拉丁美洲近30多个国家和地区。我们期待着您的加盟，共同实现目标。在这里，您会体验到国际化的工作环境，拥有卓越的职业发展机会。

Established in 1995, Beijing Siemens Cerberus Electronics Ltd. (BSCE) is the only R&D and manufacturing center of Siemens Building Technology Group in China. Now it has become the most important part of Siemens Building Technology. Since its establishment, BSCE has always been determining to become the market leader of the products manufacturing in the fire safety, security, HVAC in the Asia-Pacific region. And also it focuses on R&D, manufacturing and selling high-performance electronic fire-fighting and security products, HVAC products, etc, and providing relevant professionally technical services. Its products are exported to nearly 30 countries in Southeast Asia and Latin America. We look forward to your joining to help us realize our objectives; you will get excellent opportunities for individual career development and experience a multinational working environment.

邮箱: hr.bsce@siemens.com