北京招聘

General Position Summary:
职位描述：
To provide superior service and information to customers regarding orders received, job specifications, new job sampling delivery, inventory control, shipping schedule, and timely handling of complaints. To assure all proper information has been given to production for incoming or in process orders. To assist Supervisor and Sales Team with problem solving and to give proactive support as necessary.
提供顾客满意的服务和相关信息，如接收订单、产品打样、邮寄新样品、库存控制、交货计划、及时处理顾客的投诉等事宜。确保所有相关的信息传达到生产和订单处理过程。协助客服主管以及销售团队来解决问题，并且在必要时给予积极的支持。
Major Responsibilities:
主要职责：
- Provide administrative support to sales team for processing customer orders, furnishing price quotations, supplying product specifications, keeping sales records and preparing statistics reports.
- 对销售团队提供各方面的支持，如处理客户订单、修正产品报价、提供产品规格、保持良好销售记录并且编制相关统计报告等。
- Work with sales team on development projects, provide documentation and technical support if necessary including project-oriented reports.
- 在项目开发上面，能够与团队成员一同协作，必要时提供文档和技术上的支持，包括以项目为导向的报告。
- Be in the position to give forecast and to provide enough information for CSR to coordinate other materials such as ink, tooling, packaging material, etc. during order processing.
- 在订单处理过程中能够做出正确的判断，并且能提供足够的信息来协调订单处理过程中的其他材料，如油墨、模具、包装材料等。
- Be responsible for providing monthly reports to customers detailing all the status of finish goods in stock.
- 负责每月向客户提供报告，来详细说明所有在库已完工货物的状态。
- Handle customer complaints, give quick feedback within time limits
- 处理客户投诉，在规定时间内给出最快的反馈结果。
- Keep close watch on corrective actions that have been executed by related parties.
- 协调相关部门间的工作，密切关注各方的校对信息。
- In sales regions, visit and get knowledge of the customers to ensure customers have confidence in contacting CSR with enquires orders and questions.
- 在销售地区内，拜访并获得客户的有关信息，确保客户愿意就查询订单等相关问题与客户服务代表取得联系。
- Maintain a tidy filing system include order, product library and relevant process document.
- 维护良好、简洁的文档系统，包括订单、产品资料库和相关的工艺文件。

Requirement:
岗位要求：
- Bachelor degree.
- 本科学历
- Experience in specializing in customer service field.
- 在客户服务领域有相关工作经验
- Good business sense or sales background.
- 良好的商业敏感度或销售背景
- Working knowledge of manufacturing procedures
- 对生产制造过程有一定的了解
- Good interpersonal and communication skills.
- 良好的人际交往和沟通能力
- Electronic or Packaging industry working experience is plus
-电子或包装行业工作经验优先
- Good command of English and Mandarin
- 良好的中英文能力

MWV is a global leader in packaging and packaging solutions for the Tobacco, Personal & Beauty Care, Healthcare, Food & Beverage, Commercial Print, Home & Garden, and Media and Entertainment industries, with a thriving Specialty Chemicals business.

美德维实伟克公司(MeadWestvaco, 以下简称MWV) 是一家全球领先的包装产品及相关服务的提供商。业务遍布烟草、化妆品和个人护理用品、保健品和药品、食品和饮料、商业印刷、家居和园艺，以及媒体出版在内的众多行业。MWV在特种化学品业务方面尤为突出，日益壮大。

As a USD6.9 billion U.S.-based Fortune 350 company( 2008), MWV is doing business in more than 100 countries around the world.

2008年，凭借69亿美元的年销售收入，MWV名列美国财富榜排名第350位。其业务遍布全球近100个国家和地区。

MWV-Xin is a manufacturing joint venture between MWV and Xinsen Carbon. MWV-Xin is currently in a 2 year construction phase of a new manufacturing plant located in Shawou (to be completed 2010).

美鑫为美德维实伟克和鑫森碳业的合资企业。美鑫现在在邵武投资建设了两年期建设的新工厂（2010年竣工）。