北京招聘

Key Objectives:

• With the growth of the business of BMW Motorrad in China, the position is set to strengthen the motorcycle aftersales function in service field, including technical support, warranty, technical training and projects. The goal of this position is to ensure that aftersales function has the suitable capacity and capability to provide service operation support to the dealer network timely and professinally, and to implement imprvement projects and measures to better suppor the future growth needs.

Major Responsibilities:

• Give first level technical support to dealers in China. Investigate, analyze and report technical and product quality issues. Communicate with dealers and central technical team on service topics.

• Monitor customer complaint cases and handle serious technical complaints with aftersales manager. Onsite evaluation when necessary.

• Work with internal warranty processors to provide necessary support and handle special warranty cases. Conduct warranty review and audit with warranty auditors and aftersales manager;

• Monitor technical campaign implementation and completion status of dealers and give timely guidance and supervision;

• Organize and support technical and service trainings. Be able to deliver basic trainings gradually after getting trained.

• Support aftersales manager in technical preparation and readiness check of new dealers during new dealer development process;

• Support aftersales manager to plan and implement service projects, set up and improve service processes, policies and standards.

• Advise and assit the dealer organisation on warranty related topics, propose relative trainings when necessary, establish and follow up warranty metric reports & KPIs
  Main contact for any operational topics related with customer breakdown assistance measures (e.g. Mobile Service, Roadside assistance, Service Card, etc.) between the dealer organisation and the vendors of these services.

• Provide support to the AS Manager on request basis.

• Other tasks assigned by aftersales manager.

Education / Degree:

• Bachelor degree in Automotive or Mechanical Engineering.

Knowledge / Skills / Competences:

• Good vehicle technical knowledge (electrics and power train). BMW products knowledge and motorcycle knowledge are bonus.

• Knowledge/experience of BMW diagnostic and processes and tools is preferred.

• Familiar with Microsoft Office software and common office IT skills.

• A clear mind with logical thinking and analytical skills.

• Willing to learn and grow with good learning skills;

• Fluent in spoken and written Chinese.

• Spoken and written English must be above acceptable level;

• Focus on long run goal and self-motivated;

• Stable and accountable.

Experience:

• Minimum 3-5 years work experience in technical support or technical training field in automobile industry.

• BMW work experience is a plus

Apply for this position from BMW official website, please click below link. You need to spend few minutes to fulfill questionnaire and upload your resume.
通过宝马官网申请，请点击链接，您需要花几分钟填写职位申请问卷并上传简历https://apac.recruitmentplatform.com/syndicated/private/syd_apply.cfm?ID=QR1FK026203F3VBQB7V8M7V2E&nPostingTargetID=4000&step=DIRECT

　　宝马集团是德国最成功的汽车和摩托车制造商之一，也是德国规模最大的制造工业公司之一。宝马集团拥有BMW、MINI和Rolls-Royce三个品牌，是世界上唯一一家只专注于高档领域的汽车制造商。作为一家跨国公司，宝马集团在全球13个国家拥有24个生产基地，并在超过140个国家拥有销售网络。

　　2010财年，宝马集团的全球汽车总销量约146万辆。集团总收入达604.77亿欧元。截至2010年12月31日，宝马集团在全球的员工总数为95,453名。

　　1994年4月，宝马集团在华设立代表处-宝马汽车公司北京代表处，标志着宝马集团正式进入大中华区市场。2005年10月，宝马（中国）汽车贸易有限公司成立，它的成立是宝马集团对中国市场长期承诺的又一里程碑。

　　目前，通过进口与沈阳工厂的生产，BMW全系列车型，包括BMW 1系、3系、5系、6系、7系、X系、Z系、高性能M系， MINI及Rolls-Royce汽车在中国大陆均有销售。在2010年，宝马汽车在中国大陆的销量达到168,998辆，使中国跃升为宝马全球第三大市场。

　　The BMW Group is one of the most successful manufacturers of automobiles and motorcycles in the world with its BMW, MINI and Rolls-Royce brands. As a global company, the BMW Group operates 24 production facilities in 13 countries and has a global sales network in more than 140 countries.

　　The BMW Group achieved a global sales volume of approximately 1.46 million automobiles for the 2010 financial year. Revenues for 2010 totalled euro 60.477 billion. At 31 December 2010, the company employed a global workforce of 95,453 associates.

　　In 1994 April, BMW Group established the representative office in Beijing, which is recognized as BMW’s official entry to Chinese market. In 2005 October, BMW China Automotive Trading Ltd. was established as another milestone of BMW’s long term commitment to Chinese market.

　　By both import and local production, BMW has introduced all product series to Chinese market including 1, 3, 5, 6, 7, X, Z, M series as well as MINI and Rolls-Royce brands. In the year of 2010, BMW has sold 168,998 cars in Mainland China, which made China the 3rd largest market in BMW’s global sales network.