北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客服总监(非技术)招聘

客户管理总监

上海昊硕企业管理咨询有限公司

  • 公司规模:50-150人
  • 公司性质:合资(欧美)
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2014-04-30
  • 工作地点:北京
  • 招聘人数:1
  • 职位月薪:面议
  • 职位类别:客服总监(非技术)  

职位描述

? Responsible for the formulation of customer service standards and all sorts of working norms, guiding and training the staff in the department.
? Continuously promote working quality, and then improve the customers' degree of satisfaction
? Form and improve all working and management process, and continuously improve work effi-ciency
? Responsible for the continuous improvement and promotion of the team management and atmosphere
? Responsible for managing, maintaining and upselling post-sale communications with our
clients.
? Responsible for analysis and reporting for advertising campaigns.
? Communicate issues and concerns with the Operations team.
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? Ensure prompt payment from the clients.
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? Optimize and monitor Campaigns and help increase revenue and margins. Troubleshooting operational issues.
? Understand the client’s business objectives and maintaining good relationship with them
? Analyze internet campaign metrics and determine the performance for ads being served.
? Partner closely with operations team to ensure onboarding of publishers and increase maxi-mum potential reach within each geography.



1. Experience: 5-8 years of experiences in Internet/advertising/e-commerce and other related fields
2. Have more than 3 years experience of team building and management
3. Strong analytical skills. Able to perform data analysis to extract campaign optimization insights.
4. Overview understanding of Internet marketing and traffic tracking practices (SEO, SEM, GA); Basic understanding of Internet technology (HTML, Javascript, XML, PHP).
5. Experience invoicing and managing collections preferred
6. Education: Bachelor’s degree in CS/Engineering or Business from a reputed Institute
7. Soft skills:
? Has appreciation of technology and its ability to create value in the marketing domain
? Articulate & insightful with mid-level client/vendor executives
? Excellent written and verbal communication skills
? Active & contributing team member that leads by example
? Strong work ethic with demonstrated ability to set and meet commitments
8. Experience in a start-up environment is a plus

公司介绍

CAREERWIN成立于2001年,由高学历且具备丰富人力资源工作经验的专业人士组成。
CAREERWIN是上海市政府认定的、合法的从事人才招聘、交流及相关人力资源服务的专业公司。
CAREERWIN既拥有上海市人事局颁发的人才交流服务证书、也获得了上海市信息港办公室颁发的上海市人力资源许可证。
CAREERWIN 致力于为客户提供操作性强的人力资源解决方案,通过出色的高质量服务,成为客户在人力资源管理方面的成功帮手。
CAREERWIN希望成为向您提供人力资源相关的、一站式服务的首选供应商。

联系方式

  • 公司地址:地址:span安德门大街