Customer Support Manager
艾睿（中国）电子贸易有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2014-04-30
- 工作地点：上海-徐汇区
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语精通
普通话精通 - 职位月薪：面议
- 职位类别：销售行政经理/主管
职位描述
Customer Support Manager
Summary:
This position is responsible for the establishment, management and implementation of processes, policies and procedures. Coordinates all customer service activities in the department to ensure customer satisfaction. Processes orders for company products and services, expedites and coordinates the flow of work within or between internal departments. The Supervisor is also a “player/coach” with the skills and abilities needed to take customer support calls, emails and/or webchats.
Primary Duties:
? Responsible for ensuring the timely response of all customer interaction.
? Monitors orders and expedites delivery per customer and service level requirements.
? Assesses and resolves areas of dispute with customers.
? Generates correspondence to secure additional customer information or to resolve customer disputes.
? Serves as a liaison with various departments on orders.
? Ability to present/demonstrate web tools to customers and employees
? Performs daily activities of an Online Services representative including email completion, inbound call handling, web chat and customer account management.
? Manages, coaches and mentors team members. Provides specific, timely and constructive performance feedback.
? Executes continuous improvement activities for department.
? Other duties as assigned.
Education/Skills/Experience:
? Bachelor’s degree in business or related field.
? 3-5 years of related experience including leading, managing and developing direct reports
? Customer focus.
? Excellent verbal and written communication skills.
? B2B or B2C and web sales experience a plus.
? Experience with Arrow systems (SalesDesktop and mainframe) a plus
? Strong interpersonal, problem solving and customer service skills are essential.
? Must have excellent organizational skills.
? Ability to multi-task, prioritize and deal with ambiguity are required.
Must be highly proficient in MS Office, especially Excel, Word and Outlook
Summary:
This position is responsible for the establishment, management and implementation of processes, policies and procedures. Coordinates all customer service activities in the department to ensure customer satisfaction. Processes orders for company products and services, expedites and coordinates the flow of work within or between internal departments. The Supervisor is also a “player/coach” with the skills and abilities needed to take customer support calls, emails and/or webchats.
Primary Duties:
? Responsible for ensuring the timely response of all customer interaction.
? Monitors orders and expedites delivery per customer and service level requirements.
? Assesses and resolves areas of dispute with customers.
? Generates correspondence to secure additional customer information or to resolve customer disputes.
? Serves as a liaison with various departments on orders.
? Ability to present/demonstrate web tools to customers and employees
? Performs daily activities of an Online Services representative including email completion, inbound call handling, web chat and customer account management.
? Manages, coaches and mentors team members. Provides specific, timely and constructive performance feedback.
? Executes continuous improvement activities for department.
? Other duties as assigned.
Education/Skills/Experience:
? Bachelor’s degree in business or related field.
? 3-5 years of related experience including leading, managing and developing direct reports
? Customer focus.
? Excellent verbal and written communication skills.
? B2B or B2C and web sales experience a plus.
? Experience with Arrow systems (SalesDesktop and mainframe) a plus
? Strong interpersonal, problem solving and customer service skills are essential.
? Must have excellent organizational skills.
? Ability to multi-task, prioritize and deal with ambiguity are required.
Must be highly proficient in MS Office, especially Excel, Word and Outlook
公司介绍
Arrow Electronics, Inc. (NYSE: ARW), 艾睿作为财富102强，是《财富》杂志最受赞赏的公司之一。全球技术解决方案公司艾睿电子致力驱动创新，引领超过180,000家领先的技术制造商和服务提供商。艾睿专注发展可提升业务及生活质素的科技解决方案，2020年销售额达到286.7亿美元。公司在全球拥有20,100名员工，超过345个业务网络，服务范围遍及80个国家。
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.
联系方式
- Email：cameo.ye@arrowasia.com
- 公司地址：上海市裕通路100号 (邮编：200070)