北京招聘

Compuware Gomez is looking for an NOC Engineer for our China based Network Operations Center. This position will be responsible for maintaining high availability and uptime for the world’s premier SaaS based Application Performance Management suite of technology.
As our first line of defense, you will monitor systems and validate alerts using an array of custom monitoring tools to:
o Perform first-tier troubleshooting to resolve system and network performance and issues.
o Problem ticket creation, processing and queue management
o Coordinate and implement network software and hardware upgrades with the Network Operations and Development teams.
o Install operating system patches and perform product upgrades.
o Work with co-location facility staff and major internet backbone providers to identify and resolve Client affecting network, hardware and software issues in a timely manner.
o Proactively work to refine documentation of system troubleshooting guides, policies, and procedures.
o Work closely with the US Based Network Operations team and Support Engineers to ensure maximum uptime of our systems.
o Escalate all issues to documented escalation matrix
o Provide timely feedback on process/procedural improvements and operational inefficiencies
o Complete tasks required to maintain service levels and availability of all features and function

Experience Needed:
o Knowledge of TCP/IP and other Internet protocols
o Solid background in the administration of Windows-based servers and networks.
o Experience with Windows 2003/2008 servers, IIS 6.0, SQL Server, or other web services.
o Demonstrated strong troubleshooting skills.
o A keen analytical and structured approach to problem solving.
o Willingness to learn in a fast-paced environment.
o Strong communication skills.
o Excellent documentation skills.
o Proven ability to work independently.
o A dedication to customer satisfaction.

Shift Information
o Friday through Tuesday – 1:00 PM to 9:00 PM/2:00 PM to 10:00 PM (Beijing)
o Schedule flexibility with ability to work non-standard business hours

Desired Skills
o Fluency in English
o Familiarity Compuware Gomez toolset is a plus.
o Linux OS experience is a plus.
o Shell scripting or programing experience is a plus.

Company Overview:
Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Compuware solutions optimize end-to-end application performance across the Enterprise and the Internet for leading organizations around the world, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Compuware employed over 4,000 people worldwide. We have more than 100 offices located in 45 countries. Learn more at: http://www.compuware.com.
The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek positive, assertive team players who have a strong desire to succeed in a team- and customer-oriented environment.
研发中心：北京市朝阳区北四环中路27号盘古大观A座601-605, 616-618室
销售市场：中国北京市东城区东长安街一号东方广埸W3办公楼1111-1112室