北京招聘

Position Summary:
·The primary role is to provide timely and efficient support for queries sent to Contact Centre by customers, partners and internal Sales in Greater China via telephone and email.
·The candidate is required to be able to address the problem and communicate with the corresponding teams within the company organization to meet client expectations.
·The candidate is required to document and track status of customer's enquiries, co-ordinate appropriate response to ensure client satisfaction within SLA.
·The candidate is also responsible for providing quality license reports & customer install base to enable renewals.

Primary Accountabilities:
·Respond to telephone and e-mail inquiries regarding Citrix products and services.
·Utilize Siebel CRM system to document customer problem details along with recommended actions and issue solutions.
·Generation of license reports, facilitation in database maintenance as required.
·Contribute in team environment by assisting coworkers with completion of daily workload when necessary.
·Work with cross functional teams to resolve issues.
·Develop and document information that will contribute significant improvement to business processes and decision-making.

Chair Enterprise Consultants Co., Ltd. is one of the top management consulting and is a provider of mid- to senior-level executives and professional search and selection consulting services in the field of Electrical, FMCG, Chemical and Pharmaceutical industries in Great China (Including Hong Kong). We have carried out successful executive search assignments in a wide range of disciplines for our multinational clients and candidates; we genuinely respect their needs and their aspirations.

Currently, on behalf of a number of reputable international companies, we are now to seek for candidates to fill following vacancies. If you are interest in this opportunity, please forward your resume together with a recent photo and the expected salary by email.

e-mail address: resume@chair-cec.com