北京招聘

Primary Purpose

This Sr. Analyst, Client Support position is responsible for the resolution of any and all technology related issues. For issues requiring outside assistance, individuals act as a liaison between their assigned area, other areas of technology, and outside vendors to ensure the quick and efficient resolution of problems, allowing business activities to continue without interruption.

Key Responsibilities

? Provides support onsite and via phone for remote clients.
? Provides desktop hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.
? Evaluates existing desktop systems hardware, and performs system upgrades; based on customer needs, customizes and tests computer systems, and resolves configuration conflicts and errors.
? Installs, integrates, and configures new computer systems and hardware for clients.
? Reviews, prioritizes, and processes problem reports; documents the progress towards resolution.
? Cross-Train employees, as appropriate.
? Maintains a high level quality of customer service standards in dealing with and responding to client issues and questions.
? Manage and train outsourcing vendor supporter for in-house support in remote office locations.
? Maintain hardware/software inventorylocations 3. Manage the IS expense to cover the daily support, new comer and elecom



Education & Experience

? 3-5 Years' experience in IS Helpdesk support/operation in MNC environment Good report skills to analysis the issue/problem and provide standard process to be delivered across team
? Knowledge of a wide range of Desktop systems software, applications, hardware, and communications.
? Thorough understanding of Microsoft Windows OS (Win 7/XP) and the MS Office product suite.
? Knowledge of advanced computer troubleshooting techniques.
? Software delivery experience preferred (Symantec, Altiris is a plus).
? Knowledge of customer service standards and procedures.
? Ability to make client centric IS support related decisions and judgments.
? Strong written and verbal communication skills.
? Excellent written and oral communications skills both in English and Mandarin
? Analytical person and good presentation skills for teams with different background to understand the issue and solution
? Adaptable and flexible person
? Person who has a strong sense of responsibilities and ownership

CAREERWIN成立于2001年，由高学历且具备丰富人力资源工作经验的专业人士组成。
CAREERWIN是上海市政府认定的、合法的从事人才招聘、交流及相关人力资源服务的专业公司。
CAREERWIN既拥有上海市人事局颁发的人才交流服务证书、也获得了上海市信息港办公室颁发的上海市人力资源许可证。
CAREERWIN 致力于为客户提供操作性强的人力资源解决方案，通过出色的高质量服务，成为客户在人力资源管理方面的成功帮手。
CAREERWIN希望成为向您提供人力资源相关的、一站式服务的首选供应商。