Native Japanese Speaking Specialist
德电（中国）通信技术有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：通信/电信/网络设备 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2012-08-31
- 工作地点：北京-海淀区
- 招聘人数：1
- 学历要求：大专
- 语言要求：日语良好
英语熟练 - 职位类别：咨询热线/呼叫中心服务人员 售前/售后技术支持工程师
职位描述
Responsibility:
Provide service to our Japanese customer via phone and Email in the manner of polite and professional way. Monitor the network and server, etc.
Handle customer request/incident base on project requirement and support process.
Trouble shooting and resolve customer problem at 1st level.
Escalation base on support flow and tracking the ticket until the case closed.
Record and update ticket information in time.
Requirements:
Native Speaker
Provide service to our Japanese customer via phone and Email in the manner of polite and professional way. Monitor the network and server, etc.
Handle customer request/incident base on project requirement and support process.
Trouble shooting and resolve customer problem at 1st level.
Escalation base on support flow and tracking the ticket until the case closed.
Record and update ticket information in time.
Requirements:
Native Speaker
Fresh graduate will be accepted
Basic knowledge of Microsoft Windows, Office, etc.
Good communication skill, have passionate and patient attitude to serve customers.
Basic English communication skill is also required.
Able to take night shift.
Good communication skill, have passionate and patient attitude to serve customers.
Basic English communication skill is also required.
Able to take night shift.
工作职责
监控: 监控服务器，联络监控中发现的问题并对自动的警报邮件作出反应。
通过电话、邮件对用户提供关于电脑、应用程序、打印机、网络、国际电话等相关的IT第一级支持。
将提供的IT支持的细节记录进系统。
更新知识库。
与团队成员的常规工作交流。
任职资格
日语为母语
监控: 监控服务器，联络监控中发现的问题并对自动的警报邮件作出反应。
通过电话、邮件对用户提供关于电脑、应用程序、打印机、网络、国际电话等相关的IT第一级支持。
将提供的IT支持的细节记录进系统。
更新知识库。
与团队成员的常规工作交流。
任职资格
日语为母语
可接受应届毕业生
标准商务日语。英语流畅。
有helpdesk或呼叫中心的工作经验。接受过系统的、良好的helpdesk业务培训。
可以接受夜班。
有IT背景。如果对服务器、网络熟悉的话更佳。
接受培训后可以独立工作。
有helpdesk或呼叫中心的工作经验。接受过系统的、良好的helpdesk业务培训。
可以接受夜班。
有IT背景。如果对服务器、网络熟悉的话更佳。
接受培训后可以独立工作。
公司介绍
德电（中国）通信技术有限公司 T-Systems P.R. China Ltd.
T-Systems is one of Europe's leading providers of information and communications technology (ICT). Within the Deutsche Telekom Group, T-Systems is responsible for supporting the business customer segment, ranging from medium-sized companies to multinational corporations and public institutions. The company has more than 52,000 employees in over 20 countries worldwide and posted revenues of more than 10 billion every year.
T-Systems Greater China has offices in Beijing, Shanghai, Hong Kong and Shenzhen with about 200 professionals engaged nationwide. From its headquarters in Beijing, T-Systems Greater China specializes predominantly in the automotive and manufacturing industries. With its twin data centers located in Beijing and Shanghai, a regional help desk and significant systems integration expertise, T-Systems helps companies to optimize their entire business value chain with ICT infrastructure and ICT solutions including Network Management, Desktop Services, Business Consulting, Dealer Services, Enterprise Resource Planning, Product Lifecycle Management and Supply Chain Management. Together with a close network of partners, T-Systems offers high-quality, one-stop services in China: from consulting to planning, implementation, and operation.
The recently opened Shenzhen Branch Office focuses on providing services and support to the mobile and fixed line network divisions for the Deutsche Telekom Group. It is represented by Terminal Management, Procurement, Mobile Technology and Fixed Line Network Technology. Main tasks of this branch are the management of new technologies and the support of critical success factors like LTE, device differentiation and services support such as Mobile Internet and Personal Social Networks by intensifying partnerships with suppliers from APAC-Region.
For more details, please visit: www.t-systems.com
T-Systems is one of Europe's leading providers of information and communications technology (ICT). Within the Deutsche Telekom Group, T-Systems is responsible for supporting the business customer segment, ranging from medium-sized companies to multinational corporations and public institutions. The company has more than 52,000 employees in over 20 countries worldwide and posted revenues of more than 10 billion every year.
T-Systems Greater China has offices in Beijing, Shanghai, Hong Kong and Shenzhen with about 200 professionals engaged nationwide. From its headquarters in Beijing, T-Systems Greater China specializes predominantly in the automotive and manufacturing industries. With its twin data centers located in Beijing and Shanghai, a regional help desk and significant systems integration expertise, T-Systems helps companies to optimize their entire business value chain with ICT infrastructure and ICT solutions including Network Management, Desktop Services, Business Consulting, Dealer Services, Enterprise Resource Planning, Product Lifecycle Management and Supply Chain Management. Together with a close network of partners, T-Systems offers high-quality, one-stop services in China: from consulting to planning, implementation, and operation.
The recently opened Shenzhen Branch Office focuses on providing services and support to the mobile and fixed line network divisions for the Deutsche Telekom Group. It is represented by Terminal Management, Procurement, Mobile Technology and Fixed Line Network Technology. Main tasks of this branch are the management of new technologies and the support of critical success factors like LTE, device differentiation and services support such as Mobile Internet and Personal Social Networks by intensifying partnerships with suppliers from APAC-Region.
For more details, please visit: www.t-systems.com
联系方式
- 公司地址：上班地址：北京市海淀区长春桥11号1号楼万柳亿城中心大厦