北京招聘

Provide service to customer via phone or email in the manner of polite and professional way

Handle customer request/ incident base on project requirement and support process

Trouble shooting and resolve customer's daily IT related problem at 1st level

Escalation base on support flow and tracking the ticket until the case closed

Record and update ticket information in time



Requirements:



Fluent oral German and English.

Major in German, 211 University

Exceptional academic records ( PGG & German Language Test Level 8 good; CET6 or TEM4 good )

Overseas experience in Germany at least 1 semester or above will be a plus.

Able to understand German with southern accent or German dialect will be a plus.



Good communication skill, know German culture well, have passionate and patient attitude to serve customers.



Good knowledge of Microsoft Operation Systems, Office. Familiar with Network (TCP/ IP), application (SAP) will be a plus.



Able to take 1 night shift or weekend shift per week.

德电（中国）通信技术有限公司 T-Systems P.R. China Ltd.

T-Systems is one of Europe's leading providers of information and communications technology (ICT). Within the Deutsche Telekom Group, T-Systems is responsible for supporting the business customer segment, ranging from medium-sized companies to multinational corporations and public institutions. The company has more than 52,000 employees in over 20 countries worldwide and posted revenues of more than 10 billion every year.

T-Systems Greater China has offices in Beijing, Shanghai, Hong Kong and Shenzhen with about 200 professionals engaged nationwide. From its headquarters in Beijing, T-Systems Greater China specializes predominantly in the automotive and manufacturing industries. With its twin data centers located in Beijing and Shanghai, a regional help desk and significant systems integration expertise, T-Systems helps companies to optimize their entire business value chain with ICT infrastructure and ICT solutions including Network Management, Desktop Services, Business Consulting, Dealer Services, Enterprise Resource Planning, Product Lifecycle Management and Supply Chain Management. Together with a close network of partners, T-Systems offers high-quality, one-stop services in China: from consulting to planning, implementation, and operation.

The recently opened Shenzhen Branch Office focuses on providing services and support to the mobile and fixed line network divisions for the Deutsche Telekom Group. It is represented by Terminal Management, Procurement, Mobile Technology and Fixed Line Network Technology. Main tasks of this branch are the management of new technologies and the support of critical success factors like LTE, device differentiation and services support such as Mobile Internet and Personal Social Networks by intensifying partnerships with suppliers from APAC-Region.

For more details, please visit: www.t-systems.com