北京招聘

Job Summary:

The Service Delivery Site Coordinator (Coord) is part of a global support team that provides local business hour support to Cameron. Service Delivery works directly with our internal customers (Cameron employees and contractors) to provide desktop support both locally and remotely. The Coord is responsible for the daily tasks needed to provide local support to their designated sites. The Coord is responsible for both the ongoing maintenance of the existing IT environment, proactively determining site needs, and all projects that affect the IT environment. Some sites may require support in non-traditional IT areas. Daily activities are focused on resolving customer incidents, within their scope and within SLA's, while observing and reinforcing Cameron IT policies and standards. This position will report to the Service Delivery Manager for APME as part of Corporate IT Infrastructure. This position will be responsible for traditional desktop technical support -PC's, peripherals, PDA's, mobile devices, networked printers, standard office productivity applications, Cameron-specific applications, user ID administration, equipment deployments, local servers, local network appliances, and asset/inventory management. Additional duties, projects, or IT initiatives may also require assistance from the Tech

Responsibility:

1. Work directly with the business managers at designated sites to define and support business' IT needs
2. Prioritize on-site business needs within the available support model, escalating issues/needs when appropriate
3. Manage all IT activities for designated sites, including daily support, pc lifecycle management, application support, network support, server (if onsite) support, and customer experience
4. Use the current ticketing system (Service-Now) to manage incoming customer needs
5. Navigate the Knowledge Base for IT solutions and company procedures
6. Provide superior customer service including a focus on professionalism, courtesy, and attitude
7. Work independently in resolving customer needs, being concerned with work pace and ongoing responsibilities
8. Work as part of a team with Service Delivery initiatives, as support to teammates, and understanding the Service Delivery role within the Cameron IT Department
9. Improve individual value to both the Service Delivery team and the IT Department by maintaining current support skills in areas specific to the Cameron environment
10. Reinforce I.T. policies.

Requirement:

1. Customer service skills, willingness to address and diffuse difficult/sensitive situations involving support
2. 4+ years on desktop support team (preferably on a team of 6+, with 3000+ customers) supporting
3. -MS Windows environment
4. MS Office support
5. Active Directory
6. Network connectivity
7. Remote connectivity
8. Desktop hardware issues
9. Printer queues
10. PDA / Mobile device support
11. Experience with an enterprise level ticketing system
12. Experience with a remote desktop support solution
13. Minor server admin experience (remote management, reboots, rack management)
14. Minor networking experience (cabling, patching, network issue diagnostic skills)
15. Travel is required, safe and reliable personal transportation is required
16. Fluent in English and Mandarin.

Preferred Skills:

1. 1+ years in a lead/manager role, responsible for desktop support and customer service solutions;
2. Intermediate networking experience (LAN, MAN, WLAN skills, remote management, deployment);
3. Familiarity with OSHA/VPP procedures;
4. Experience working in both office and manufacturing facilities.

Cameron is a leading international manufacturer of oil and gas pressure control equipment, including valves, wellheads, controls, chokes, blowout preventers and assembled systems for oil and gas drilling, production and transmission used in onshore, offshore and sub sea applications, and provides oil and gas separation, metering and flow measurement equipment. Cameron is also a leading manufacturer of centrifugal air compressors, integral and separable gas compressors and turbochargers.

Cameron engineers and manufactures systems used in oil and gas production and drilling in onshore, offshore and sub sea applications, provides separation equipment and furnishes aftermarket parts and service to the energy industry worldwide.
Cameron Valves & Measurement is a leading global provider of valves, related products and services for the oil and gas production, transmission, refining and process markets.
Cameron Compression makes engines and compressors for the oil and gas production, gas transmission and process markets, manufactures and services centrifugal air compression equipment for manufacturing and process applications, and provides aftermarket parts and service for a wide range of compression equipment.

Interested candidate please send your resume to camchinahr@c-a-m.com

Cameron’s website: http://www. c-a-m.com

CAMERON集团公司是全球领先的石油、天然气压力控制设备的制造商。产品包括阀门、井口、控制系统、闸板、防喷器和配套系统，应用于石油、天然气在陆上、海上、海底的钻采、生产和输送，产品还包括油气分离设备、计量和流量计量方面的设备。CAMERON集团公司同时也是离心式空气压缩机，整体/分体式空气压缩机，涡轮增压器设备的制造商。

CAMERON：
Cameron 工程师和生产系统为陆上、海上、海底的油气生产和钻采提供服务，并在全世界范围内为能源工业提供油气分离设备、备件及相关服务。

Cameron Valves :
是全球领先的阀门相关产品和服务的供应商。市场范围涉及油气生产、输送、冶炼和工艺处理。

Cameron Compression
生产的发动机和压缩机应用于油气生产，天然气输送和工艺处理。其中生产的离心式压缩机应用于生产和工艺处理，并配套提供备件和全面的售后服务。

有意者可将简历投递至: camchinahr@c-a-m.com

更多公司信息请查询公司网站公司网址：http://www.c-a-m.com