客服助理(英语)
北京马素格葡萄酒商贸有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:快速消费品(食品、饮料、化妆品) 批发/零售
职位信息
- 发布日期:2014-05-28
- 工作地点:北京
- 招聘人数:1
- 学历要求:大专
- 语言要求:英语良好
- 职位月薪:面议
- 职位类别:客服专员/助理(非技术)
职位描述
职位描述
Key responsibilities
主要职责
1.Answering customer service phone calls;
接听客服电话;
2.Helping to prepare and pack orders for Taobao customers;
协助淘宝订单的备货及发货事宜;
3.Processing orders from customers and organizing delivery issues;
处理客人订单并安排配送货事宜;
4.Calling back customers to check their purchasing experience;
关于客人购物体验的电话回访;
5.Supporting the marketing team with event job;
协助市场部团队组织活动;
6.Selling Wine and training courses by phone and following up with customers’ requests;
电话销售葡萄酒培训课程,并跟进客人的需求;
7.Doing daily administration work assigned by the supervisor.
完成由领导安排的日常行政工作。
Requirements
职位要求
1.Very good Chinese and English conversation skills;
优秀的中英文沟通能力;
2.Talkative and extroverted personality;
健谈外向;
3.Positive thinking and hard-working attitude
乐观向上, 工作勤恳;
4.Honest and smart, flexible and willing to learn;
为人诚实,处事机灵并且愿意学习;
5.Willing to learn wine and sales knowledge;
愿意学习葡萄酒和销售知识;
6.Good team Player;
很好的团队协作能力;
7.Full identification with our core values;
完全认同公司的核心价值观;
8.Being ready to grow with the company.
愿意与公司共同成长。
Key responsibilities
主要职责
1.Answering customer service phone calls;
接听客服电话;
2.Helping to prepare and pack orders for Taobao customers;
协助淘宝订单的备货及发货事宜;
3.Processing orders from customers and organizing delivery issues;
处理客人订单并安排配送货事宜;
4.Calling back customers to check their purchasing experience;
关于客人购物体验的电话回访;
5.Supporting the marketing team with event job;
协助市场部团队组织活动;
6.Selling Wine and training courses by phone and following up with customers’ requests;
电话销售葡萄酒培训课程,并跟进客人的需求;
7.Doing daily administration work assigned by the supervisor.
完成由领导安排的日常行政工作。
Requirements
职位要求
1.Very good Chinese and English conversation skills;
优秀的中英文沟通能力;
2.Talkative and extroverted personality;
健谈外向;
3.Positive thinking and hard-working attitude
乐观向上, 工作勤恳;
4.Honest and smart, flexible and willing to learn;
为人诚实,处事机灵并且愿意学习;
5.Willing to learn wine and sales knowledge;
愿意学习葡萄酒和销售知识;
6.Good team Player;
很好的团队协作能力;
7.Full identification with our core values;
完全认同公司的核心价值观;
8.Being ready to grow with the company.
愿意与公司共同成长。
公司介绍
CHEERS makes drinking wine fun and our customers smile! We sell imported quality wines to low cost prices in our CHEERS Stores. We have a wide selection of wines and sparkling wines from all over the world. We love to surprise and entertain our customers with our charming customer service, our wide selection of videos, store themes and crazy marketing ideas. We transfer wine knowledge on and off line, in an informal but professional way! We are simple, real and awesome! Our internal training center is one of our focuses! We believe in the strength and the potential of our staff. We respect, help and support each other, no matter what! We believe that everything is possible when we stay positive, flexible, smart and always open to learn! We aim for extraordinary, to provide the best wines and services to our customers! Our goal is it to expand CHEERS to all provinces in China and make many people smile!
CHEERS令饮酒更有乐趣,让我们的客人微笑!我们进口并销售高品质低价格的葡萄酒。我们拥有来自世界各地品种广泛的葡萄酒和起泡酒。我们乐于以极致的客户服务,精心制作的视频,主题商店及疯狂的营销理念不断地为客户创造惊喜。我们以一种通俗但是专业的方式全方位的传播葡萄酒知识!我们简单,真实,无与伦比!我们内部的培训中心就是我们关注的其中之一!我们相信员工的力量和潜能。无论怎样,我们尊重,帮助并支持彼此!我们相信只要我们积极正面,聪明灵活并永远热衷于学习,任何事情都是可能的!我们立志成为最杰出的,向我们的顾客提供最好的葡萄酒及最好的服务!我们的目标是不断壮大CHEERS的规模延伸至中国各个省份使更多的客人微笑!
CHEERS令饮酒更有乐趣,让我们的客人微笑!我们进口并销售高品质低价格的葡萄酒。我们拥有来自世界各地品种广泛的葡萄酒和起泡酒。我们乐于以极致的客户服务,精心制作的视频,主题商店及疯狂的营销理念不断地为客户创造惊喜。我们以一种通俗但是专业的方式全方位的传播葡萄酒知识!我们简单,真实,无与伦比!我们内部的培训中心就是我们关注的其中之一!我们相信员工的力量和潜能。无论怎样,我们尊重,帮助并支持彼此!我们相信只要我们积极正面,聪明灵活并永远热衷于学习,任何事情都是可能的!我们立志成为最杰出的,向我们的顾客提供最好的葡萄酒及最好的服务!我们的目标是不断壮大CHEERS的规模延伸至中国各个省份使更多的客人微笑!