北京招聘

工作地点：武汉市武昌区楚河汉街！

Job Aim 工作目标

Keep products abundance and shelves clean and in order; Provide customer service with proper smile in that to ensure the highest standards of customer service, store presentation, inventory management and store administration.

保证店铺货品的充足及货架的整齐和清洁，并且能微笑面对顾客，确保公司顾客服务、店铺陈列以及仓库库存和其他事项的高标准运行。

Duties and Responsibilities 工作责任

Customer Service 顾客服务

I. To answer customers questions and provide excellent customer service.

解答顾客的提问，同时积极主动地考虑顾客需要，为其提供良好的顾客服务

II. Provide a basket to the customer with above 3 products in hand.

为手上拿有三个以上的货品的顾客送上购物蓝

III. Implementation of the 8 Golden Rules of Service to improve customer service

贯彻八个黄金服务原则以提高顾客服务水平

IV. Good welcoming when the customer enter the store

热情接待每一个进入店铺的顾客

V. More information of products and promotion to the customers

及时提供给顾客更多的产品和促销信息

VI. Customer service is our No.1 priority all the time

一直以顾客满意作为顾客服务的第一位置

Ⅶ. Should act as cashier according to the arrangement of store manager

在店经理的安排下，充当收银员的角色

Ⅷ. Promote members card

提升会员卡销售

Ⅸ. Participate in bi-yearly stock take and routine cycle count

参与日常周期盘点和一年两次的大盘

Ⅹ. KPI—sales vs target (OB and Non OB), members sales participation, redemption rate

绩效考核指标：目标与实际销售比（自有品牌和非自有品牌），会员销售占比，换购率

Ⅺ. Stock Receiving 收货

Warehouse shipment – no need to check the details for each carton. Just use the BTS system in scanning the barcode of each carton by using HHT

不需要检查每一箱的细节，只用BTS系统通过HHT对每箱的条码进行扫描录入

Direct Supplier Delivery – continue to check the details

直接供应商分发—持续稽查细节问题

Operation Job 营运工作

I. Cleaning the belonging products and goods shelves

清洁所负责部门的产品及货架

II. Display according to POG and keep products and shelves clean and neat at any time

按陈列图要求摆放货品，并注意随时保持货品整洁，及排面整齐

III. Check stock if shortage of shelf

如有缺货，应及时查看店铺仓库的存货情况

IV. Refill if stock is enough

店铺仓库内有库存，应及时补货

V. Must double check the quantity 、content 、specification 、package and invoice when the products have been arrived and sent documents to store clerk

当有订货到达店铺时，应及时按照订单内容、数量验货、验送货单、收货、收送货单，并将送

货单交文员保存

VI. Promotion products must be directed promotion POP

促销产品还应挂上促销牌

Vlll. Stark DP must be adjusted according to indication from Supervisor/Key Holder

随时根据主管或当班经理指示，调整堆头、促销木箱内的产品

IX. Stark DP must be adjusted according to indication from Supervisor / Key Holder

服从店铺经理、主管的工作指示

X. Should take care of products; Put shopping basket in order and cleaning

爱惜货品，负责整理、清洁购物蓝

Anything Else: 其他

I. Submitted to other arrangement by line manager

服从上级领导的其他工作指示

Personal Qualities 个性品质

Open-minded, warm-hearted, willing to communicate and Strong sense of customer service

开朗热情的，善于沟通的，并且有较强的顾客服务意识

Key Measuring Parameters 主要考核指标

u Grooming / 仪容仪表

u Product Controlling / 货品控制

u Customer Service / 顾客服务

u Creation / 创造力

关于屈臣氏
屈臣氏为屈臣氏集团旗下旗舰品牌，业务遍布16个亚洲及欧洲市场，经营超过8,000家店铺，其中超过1,500家提供专业药房服务。屈臣氏一直致力于通过为顾客提供个性化的咨询与建议，配以傲视同侪的多元化产品种类，令顾客每天都能LOOK GOOD, DO GOOD, FEEL GREAT。
屈臣氏在中国内地近500个城市拥有超过4,100家店铺和逾6,300万名会员，是大众所熟知的线下及线上（O+O）保健及美妆产品零售商。屈臣氏在质量与创新方面建立了相当声誉，为顾客奉上令人惊喜不断和物超所值的购物环境，从而赢得顾客高度信赖。
关于屈臣氏集团
屈臣氏集团于1841年创立，现已发展成全球知名的国际保健美容零售商，在29个市场经营超过16,300家商店。每年，超过59亿名顾客在屈臣氏集团全球12个零售品牌的实体店铺以及线上商店购物。
屈臣氏集团是跨国综合企业长江和记实业有限公司的成员。长江和记业务遍及50个国家及地区，经营港口及相关服务、零售、基建以及电讯四项核心业务。