Field Application Support, Next Generation Sequencing 下一代基因测序应用支持专员
Life Technologies
- 公司规模：5000-10000人
- 公司性质：外资(欧美)
- 公司行业：制药/生物工程
职位信息
- 发布日期：2012-12-24
- 工作地点：上海
- 招聘人数：若干
- 学历要求：硕士
- 语言要求：英语熟练
- 职位类别：售前/售后技术支持工程师
职位描述
PURPOSE
* Be a provider of technical and applications support to our installed and potential Ion Torrent and SOLiD customer base in China
* Be a technical product champion through the provision of knowledge and practical skills relating to multiple Next-Generation sequencing applications
* Assist with Ion Torrent PGM/Proton and SOLiD instrument installations and applications by providing on-site customer training covering instrument operation and software applications together with reagent and consumable utilization
* Training of other Life Technologies staff on the applications and technology basics of next-generation sequencing
POSITION SCOPE
* This role is equally focused on driving excellence in customer applications & technical support for post-sales installation, training and troubleshooting
* Interacts with Life Technologies customers, field sales, sales managers, product marketing and technical support staff
* Works closely with customers, China and US applications specialists to optimize application workflows of existing and new applications on SOLiD and Ion Torrent systems
* Perform duties as described above and below across China on an business needs basis
KEY RESPONSIBILITIES
Pre-sale Technical Expert
* Assist the pre-sales process by demonstrating the technical advantages of Life Technologies products to customers and field staff via seminars, online training and coordination of demonstrations to be run both locally and in the US
* Work with product marketing managers and sales staff to ensure Life Technologies provides excellent customer support for our Next Generation Sequencing platforms
* Work with customers to fully understand Next Generation Sequencing technology and help define experimental protocols for SOLiD and Ion Torrent
Technical Champion
* Act as a technical resource for Sales and Marketing
* Provide product marketing managers with applications advice, ensuring products are targeted well and the most appropriate product is sold in order to satisfy the customer needs and expectation
* Assist customers to utilise instrument and reagent systems both efficiently and effectively so as to maximise customer satisfaction as well as revenues for Life Technologies
Support the current and new customer base by
* Resolve technical queries quickly and expertly either over the phone or by visiting a customer site
Facilitate training of the customer base by
* Conduct customer training of instrument, software, and reagent consumable systems where applicable
* Conduct workshops highlighting the technical advantages of Life Technologies sequencing technology solutions
Attend customer sites when a systems failure is evident
* Identify faulty reagents, processes or hardware where they adversely effect system performance
Training of other Life Technologies staff
* Conduct in-house training of Sales, Marketing and Support staff wherever a need is identified
* Facilitate and co-ordinate product trials locally
Applications Development
* Identify market potential for new products and explore new opportunities by closely aligning with field sales and our customers
Consumable Sales
* Integrate with marketing, sales and support initiatives to drive reagents sales upon Next Generation Platforms
REQUIREMENTS
SKILLS/EXPERIENCE
* Ability to travel extensively within the territory to carry out primary responsibilities.
* Excellent scientific skills in the areas of PCR, SDS, sequencing and fragment analysis
* Leadership
o Acts in accordance with the moral and ethics of the organisation
o Strives for excellence and sets good examples for others
o Steps forward to address difficult issues
o Inspires confidence and respect
* Communication
o Excellent listening, questioning and negotiation skills
o Ability to express ideas clearly and concisely orally and in writing
o Comfortable in delivering presentations
o Ability to share information clearly and consistently with colleagues
* Self-motivated and engaged
o Goal-oriented
o Able to work effectively across functional groups to meet aggressive schedules
o Able to work with minimal supervision while maintaining focus and productivity
o Consistently maintain a high level of energy and enthusiasm
o A positive, motivating force in the workplace
o Ability to adapt quickly to change
o Excellent time management skills
* Teamwork
o Participative and collaborative management and operational work style
* Customer focus
o Ability to think and implement from a customer-centric perspective
* Integrity and Judgement
o Maintain and promote social, ethical and organisational norms in conducting all affairs
o Ability to act responsibly and be trusted
o To make well-reasoned and timely decisions, understanding of consequences.
o Ability to think and act effectively, acting for the greater good of the organisation
EDUCATION
* Ph.D. or M.S. in a scientific discipline (HTP Genomics, molecular biology, genetics or biochemistry).
应聘者请将中英文简历邮件发送至：cn.recruit@invitrogen.com
* Be a provider of technical and applications support to our installed and potential Ion Torrent and SOLiD customer base in China
* Be a technical product champion through the provision of knowledge and practical skills relating to multiple Next-Generation sequencing applications
* Assist with Ion Torrent PGM/Proton and SOLiD instrument installations and applications by providing on-site customer training covering instrument operation and software applications together with reagent and consumable utilization
* Training of other Life Technologies staff on the applications and technology basics of next-generation sequencing
POSITION SCOPE
* This role is equally focused on driving excellence in customer applications & technical support for post-sales installation, training and troubleshooting
* Interacts with Life Technologies customers, field sales, sales managers, product marketing and technical support staff
* Works closely with customers, China and US applications specialists to optimize application workflows of existing and new applications on SOLiD and Ion Torrent systems
* Perform duties as described above and below across China on an business needs basis
KEY RESPONSIBILITIES
Pre-sale Technical Expert
* Assist the pre-sales process by demonstrating the technical advantages of Life Technologies products to customers and field staff via seminars, online training and coordination of demonstrations to be run both locally and in the US
* Work with product marketing managers and sales staff to ensure Life Technologies provides excellent customer support for our Next Generation Sequencing platforms
* Work with customers to fully understand Next Generation Sequencing technology and help define experimental protocols for SOLiD and Ion Torrent
Technical Champion
* Act as a technical resource for Sales and Marketing
* Provide product marketing managers with applications advice, ensuring products are targeted well and the most appropriate product is sold in order to satisfy the customer needs and expectation
* Assist customers to utilise instrument and reagent systems both efficiently and effectively so as to maximise customer satisfaction as well as revenues for Life Technologies
Support the current and new customer base by
* Resolve technical queries quickly and expertly either over the phone or by visiting a customer site
Facilitate training of the customer base by
* Conduct customer training of instrument, software, and reagent consumable systems where applicable
* Conduct workshops highlighting the technical advantages of Life Technologies sequencing technology solutions
Attend customer sites when a systems failure is evident
* Identify faulty reagents, processes or hardware where they adversely effect system performance
Training of other Life Technologies staff
* Conduct in-house training of Sales, Marketing and Support staff wherever a need is identified
* Facilitate and co-ordinate product trials locally
Applications Development
* Identify market potential for new products and explore new opportunities by closely aligning with field sales and our customers
Consumable Sales
* Integrate with marketing, sales and support initiatives to drive reagents sales upon Next Generation Platforms
REQUIREMENTS
SKILLS/EXPERIENCE
* Ability to travel extensively within the territory to carry out primary responsibilities.
* Excellent scientific skills in the areas of PCR, SDS, sequencing and fragment analysis
* Leadership
o Acts in accordance with the moral and ethics of the organisation
o Strives for excellence and sets good examples for others
o Steps forward to address difficult issues
o Inspires confidence and respect
* Communication
o Excellent listening, questioning and negotiation skills
o Ability to express ideas clearly and concisely orally and in writing
o Comfortable in delivering presentations
o Ability to share information clearly and consistently with colleagues
* Self-motivated and engaged
o Goal-oriented
o Able to work effectively across functional groups to meet aggressive schedules
o Able to work with minimal supervision while maintaining focus and productivity
o Consistently maintain a high level of energy and enthusiasm
o A positive, motivating force in the workplace
o Ability to adapt quickly to change
o Excellent time management skills
* Teamwork
o Participative and collaborative management and operational work style
* Customer focus
o Ability to think and implement from a customer-centric perspective
* Integrity and Judgement
o Maintain and promote social, ethical and organisational norms in conducting all affairs
o Ability to act responsibly and be trusted
o To make well-reasoned and timely decisions, understanding of consequences.
o Ability to think and act effectively, acting for the greater good of the organisation
EDUCATION
* Ph.D. or M.S. in a scientific discipline (HTP Genomics, molecular biology, genetics or biochemistry).
应聘者请将中英文简历邮件发送至：cn.recruit@invitrogen.com
公司介绍
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please visit www.thermofisher.com.
About Thermo Fisher Scientific China
Thermo Fisher Scientific (China) Co., Ltd has been operating in China for over 35 years. Headquartered in Shanghai, Thermo Fisher Scientific China has branch offices in Beijing, Guangzhou, Hong Kong, Chengdu, Shenyang, Xian, Nanjing, Wuhan, Kunming and other cities with around 4,000 employees. Our products mainly include analytical instruments, laboratory equipment, chemical reagents, consumables, software and more; providing comprehensive laboratory solutions and serving customers across various industries. In order to meet the local needs in China, we have established 6 manufacturing sites in Shanghai, Beijing and Suzhou respectively. We also have 5 application centers across the country which bring world-class technology and products with application development and training services to local customers. Lastly, we have the China Innovation Center in Shanghai which develops products according to local demands with global advanced technology. We have a nationwide maintenance network and China service training team, including over 2,000 professionals directly providing services for customers. We are committed to enabling our customers to make the world healthier, cleaner and safer. For more information, please visit www.thermofisher.com.
赛默飞世尔科技简介
赛默飞世尔科技（纽约证交所代码：TMO）是科学服务领域的世界领导者。公司年销售额超过200亿美元，在全球拥有约65,000名员工。我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战，促进医疗诊断发展、加速药物上市进程、提高实验室生产力。借助于首要品牌Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific和Unity Lab Services，我们领先推出结合创新技术、便捷采购和全方位服务的整体解决方案。欲了解更多信息，请浏览公司网站：www.thermofisher.com
赛默飞世尔科技中国简介
赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、昆明等地设立了分公司，员工人数超过4000名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。为了满足中国市场的需求，现有6家工厂分别在上海、北京和苏州运营。我们在全国还设立了5个应用开发中心，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海的中国创新中心结合中国市场的需求和国外先进技术，研发适合中国的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2000名专业人员直接为客户提供服务。我们致力于帮助客户使世界更健康、更清洁、更安全。欲了解更多信息，请登录网站：www.thermofisher.com
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. For more information, please visit www.thermofisher.com.
About Thermo Fisher Scientific China
Thermo Fisher Scientific (China) Co., Ltd has been operating in China for over 35 years. Headquartered in Shanghai, Thermo Fisher Scientific China has branch offices in Beijing, Guangzhou, Hong Kong, Chengdu, Shenyang, Xian, Nanjing, Wuhan, Kunming and other cities with around 4,000 employees. Our products mainly include analytical instruments, laboratory equipment, chemical reagents, consumables, software and more; providing comprehensive laboratory solutions and serving customers across various industries. In order to meet the local needs in China, we have established 6 manufacturing sites in Shanghai, Beijing and Suzhou respectively. We also have 5 application centers across the country which bring world-class technology and products with application development and training services to local customers. Lastly, we have the China Innovation Center in Shanghai which develops products according to local demands with global advanced technology. We have a nationwide maintenance network and China service training team, including over 2,000 professionals directly providing services for customers. We are committed to enabling our customers to make the world healthier, cleaner and safer. For more information, please visit www.thermofisher.com.
赛默飞世尔科技简介
赛默飞世尔科技（纽约证交所代码：TMO）是科学服务领域的世界领导者。公司年销售额超过200亿美元，在全球拥有约65,000名员工。我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战，促进医疗诊断发展、加速药物上市进程、提高实验室生产力。借助于首要品牌Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific和Unity Lab Services，我们领先推出结合创新技术、便捷采购和全方位服务的整体解决方案。欲了解更多信息，请浏览公司网站：www.thermofisher.com
赛默飞世尔科技中国简介
赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、昆明等地设立了分公司，员工人数超过4000名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。为了满足中国市场的需求，现有6家工厂分别在上海、北京和苏州运营。我们在全国还设立了5个应用开发中心，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海的中国创新中心结合中国市场的需求和国外先进技术，研发适合中国的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2000名专业人员直接为客户提供服务。我们致力于帮助客户使世界更健康、更清洁、更安全。欲了解更多信息，请登录网站：www.thermofisher.com
联系方式
- Email：cn.recruit@lifetech.com
- 公司地址：地址：span萝岗区科学城南云五路11号光正物流园研发中心大楼502室