北京招聘

Job Summary:

Be responsible for the Technical Service in the assigned area

Main Tasks & Responsibilities:

-Carry out day to day routine repair/maintenance instrument work.

-Independently complete the installation, maintenance and basic troubleshooting according to the technical manual

-Successfully improve the customers' satisfaction and royalty

-Clearly explain the service work and results to the customers

-Having a comprehensive understanding of the relating service SOP and strictly implementing accordingly

-Proficiently use the tools such as PRISMA Clarify, Grips and improving the service skills by continuous learning

-Update the maintenance data timely and accurately according to the requirements of the service SOP

-Sale of Service Contracts.

-Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.

-Compile problem statistics for analysis to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems

-Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.

-Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer, handle customer’s complaint.

-Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including team members, customers as well as distributors

-Assist in the yearly budget exercise for Technical Service

-Assist the management of distributors

-Management of spare parts

-Ensure service activity in full compliance to SHE policy

-Other tasks or projects assigned by line manager

-Conduct business in full compliance to Behavior in Business and Behavior in Competition

Education & Qualifications:

1. Minimum qualification required is diploma in Electronic, Electrical or Mechanical

2. Good command of English in both spoken and written

3. Good command of MS office software application

Experience:

At least 2 years related experience.

For more information about this job, please visit Roche career website: http://careers.roche.com/china

成就你我，完美生活

罗氏始创于1896年，总部位于瑞士巴塞尔，在制药和诊断领域是世界领先的以研发为基础，以创新驱动的健康事业公司之一。作为全球最大的生物技术公司之一，——药品和诊断，提供从早期发现、预防、诊断到治疗的创新产品与服务，从而提高了人类的健康水准和生活质量。罗氏是体外诊断领域、移植药品的全球领先者；是病毒学领域以及其他关键疾病领域如自身免疫性疾病、炎症、代谢和中枢神经系统疾病的市场领导者。经过百余年发展，罗氏集团的业务已遍布世界150多个国家，共拥有约79,000名员工，并与包括罗氏控股的美国基因泰克、日本中外制药在内的多个合作伙伴建立了研究与开发的业务联盟。罗氏注重永续性发展，保持良好营运表现，2007年，罗氏药品部和诊断部分别实现了总额达368亿瑞士法郎和93亿法郎的销售业绩，研发投入超过80亿瑞士法郎。

罗氏诊断拥有十分宽广的业务范围，为全世界的研究人员、医师、患者、医院和实验室提供多样化的创新性检测产品和服务。在全球有超过23,000名员工致力于科研、产品研发、产品市场运作、服务以及一体化解决方案，并在40多个国家设有分支机构。我们将致力于提供卓越的服务以提高客户的工作效率，并为客户、员工、股东和社会创造更高的价值。

罗氏诊断在中国

2000年8月，罗氏诊断产品（上海）有限公司作为外商独资公司在上海成立，开展中国大陆的业务。

公司自成立以来业务增长迅猛，规模也不断壮大，数年间已成为中国体外诊断的市场领导者。至今，公司拥有1000多名员工，分布在全国60多个城市。公司总部位于上海，在北京、广州、沈阳、西安、武汉、成都、南京及杭州均设立了分公司或办事处。

公司产品销售及服务网络遍布全国各地,以其一流的技术产品，配以完善的服务赢得了广泛的市场及信誉。罗氏诊断在中国市场作出坚定的承诺，将以致力于健康事业的创新，提高人类生活质量为己任，为中国的医疗健康事业和生活质量的提高作出应有的贡献。

罗氏诊断中国于2011年与2012年连获由国际权威机构CRF颁发的“中国杰出雇主”的荣誉称号。这是一个意义非凡的奖项，它不但标志着我们的人力资源管理和政策达到了世界领先标准，同时也认可了罗氏诊断中国为成为最佳雇主而做出的不懈努力。


由于公司在中国业务的发展壮大，我们诚邀优秀人才加盟，公司将提供良好的薪资福利，培训发展机会。

应聘者请将个人简历邮寄或Email至本公司，来信请附25mm近照一张，信封上请注明应聘职位，谢绝来访来电。初选合格人员将由我公司通知并安排面试。

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