北京招聘

Key objectives

Assist Sr. Collection Manager in management of Changsha Phone Collection team

Duties and responsibilities

1. Achieve collection target on Recovery Rate, Productivity, Budget Control and so on

2. Proper manage collection team with higher satisfaction and lower attrition rate

3. Schedule monthly collection tasks

4. Administer collection procedures and assist with queries

5. Adjust collection process if necessary

6. Keep collection call in good quality and have no serious complaint happens in phone collection

7. Schedule working shifts of collectors reasonably

8. Maintain relationship with collector and team building

9. Other tasks as assigned

Requirements

Education/Experience

1. University degree or above, major in Credit/Risk/Legal/Finance preferred

2. 7+ years Working experience in business operations field and at least 3 years big team management experience, experience in call centre/collection is an advantage

Required skills

· Fluent in English(verbal/written) preferred
· Strong Interpersonal and customer service skills

· Strong analytical and project management skills

· Excellent time management skills
· Proven problem solving skills
· Independent elaborative faculty

· Hands-on but structured approach

· Team spirit, persistent, highly trustworthy and loyal
· Intermediate computer skills
· Location in Changsha, but available to be on business trip sometimes