北京招聘

POSITION PURPOSE: Responsible for managing customers that are part of QAD’s On Demand and Application Managed Services portfolio. This position will be accountable for the relationship between QAD and the customer. This includes responsibility around working with the customer and guiding them to set the correct priorities regarding tasks, project, software implementation timelines, budget concerns as well as handling the day to day issues that come up during a customer’s daily use of the QAD application. This position is the single point of contact for our customers from QAD regarding escalations to issues; process improvement opportunities and helping the customer manage their risk regarding project and daily activity requests. This position will manage resources on the ground at the customer’s location regarding time, tasks and direction as well as manage the calls that each customer has through the QAD ticketing system. This position will be responsible for working with the customer to find new business opportunities for QAD based on what they see the customer needs as well as to working with the customer regarding customer contract, invoicing and standard receivable issues. This position will hold regular meetings with the customer, prepare presentations and be responsible for raising escalated issues to higher authority for decisions that could impact the revenue impact to QAD.
MAJOR AREAS OF RESPONSIBILITY: Beginning with the most important, briefly state the major duties and responsibilities of this job (possibly with examples), percent of total job (10% should be the minimum breakout per responsibility) and frequency of each activity.
PRIORITY	DUTIES AND AREAS OF RESPONSIBILITY	PERCENT OF TOTAL JOB (must equal 100%)	FREQUENCY (daily, weekly, monthly, etc.)	ESSENTIAL FUNCTION* (Y/N)
1	Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities. Manages day-to-day operational aspects of a project and scope. Reviews deliverables prepared by team before passing to client. Effectively applies our methodology and enforces project standards. Prepares for engagement reviews and quality assurance procedures. Minimizes our exposure and risk on project. Ensures project documents are complete, current, and stored appropriately.	25%	Daily	Y
2	Tracks and reports team hours and expenses on a weekly basis. Manages project budget. Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project. Follows up with clients, when necessary, regarding unpaid invoices. Analyzes project profitability, revenue, margins, bill rates and utilization.	20%	Weekly	Y
3	Identifies problem calls with QAD ticketing system and escalates as needed Creates process improvement metrics, reports and changes to existing process documentation Identifies time concerns with current staff regarding when each request will be completed	20%	Weekly	Y
4	Works with Remote GRC resources to increase task workload that will be handled by remote team to increase response time to customer as well as overall project margin Works with QAD Support to improve process regarding each customers needs.	20%	Weekly	Y
5	Other duties as assigned	15%	Weekly	Y

In 1979, QAD was founded by Pamela Lopker, who was later joined by her husband Karl Lopker, as a small startup solution to address a large gap in complete, integrated business software for manufacturing companies.

We began with a few local customers, supporting them from our headquarters in Santa Barbara, California. But as our customers took their brands to the next level—international—we adapted quickly to keep up. Today we support customers in over 100 countries around the world. Our products have gone global, too, and we have spent years innovating and growing our offering as our customers expand their businesses overseas.

You’ll often hear us say that at the heart of QAD is a strong and loyal customer community. We really believe that to create the best full-featured manufacturing ERP software for our customers we need to work together. We pride ourselves on our customer engagement and our commitment to continually evolve as the manufacturing industry changes.

It’s been over three decades; we still focus solely on manufacturing—we live and breathe it every day alongside you. Become an Effective Enterprise with us.