北京招聘

Job Description:
1. Work independently to service SID products involving: Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits.
2. Provide technical assistance, consultation and problem solving to customers as necessary.
3. Accurately document field service activities, including installation report and service work report, and timely submit through the required system.
4. Ensuring customer satisfaction in all aspects of services provided.
5. Follow up on DOA and Hot Account sites to ensure customer issues are accurately and timely communicated to the required party, solution developed and eventually solved.
6. Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders.
7. Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
8. Effectively communicate competitive information and additional sales opportunities to Field Sales Engineers
9. Actively participate PPI projects to improve work quality and effectiveness.
10. Submit weekly Expense reports on a timely basis.

Qualifications:
1. BS degree or above in analytical chemistry, chemical engineering, or equivalent required.
2. 2-3 years working knowledge of analytical instrument. Fluency with personal computers is also required.
3. Preference will be given to those with 2-3 years Field Service experience, previous experience in installing, servicing, and sales of analytical instrumentation.
4. Must have proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment.
5. Must have the ability to work independently, have effective communication skills, interpersonal and listening skills.
6. Effective oral and written communication skills with both English and Chinese (Mandarin).


Email: yummi.yao@eagleconsulting.cn

We are a boutique staff selection firm specialized in automotive, electrical/electronics, chemical, mechanical, engineering sectors. Our consultants and researchers all possess active track record in the staff selection business. We have continuously and successfully served multinational and sizeable local enterprises for their recruitment needs.
 
Our market positioning is clear that we are good at identifying middle level management and professional staff. We believe that a strong middle level is the key of business sustainability and development for all companies. Our years of experience in the staff selection industry give us thorough understanding on how to match the needs of employers and the advantages of candidates. We provide “no-frills” while focused services that is time and cost effective to both employers and ourselves.
 
We are in association with Recruit Holdings; a Hong Kong listed company that operates ***************, a leading recruitment portal in Shanghai. The shared resources enable us to access to a broader spectrum of candidates.