北京招聘

Job Title Services Renewal Representative II

Organization Name Asia Pacific Renewal Centre

Department Description

Hire for TW team

Asia Pacific Renewal Centre (ARC) Dalian center in charge the PS service renewal for Oracle Products, covers Great China, Korea, Japan service renewal.
The Service Renewal Representative will be responsible for ensuring the target support renewal rate for existing customers in their assigned territory.

Successful Service Renewal Representative (SRR) will be highly focused on performing renewals activities like data cleaning activities, answering customer’s emails, performing outbound callusing customer language and respecting customer business hours. A SRR will be measured on _several productivity_ standards, including contracts renewed vs. forecast, cancelled contracts and backlog. SRRs must adapt and acquire new skills quickly, and will effectively manage multiple tasks and priorities. In addition, SRRs will interpret and advise on the relative benefits of Oracle Support contracts, accurately describe product and service offerings and entitlements, electronic systems options, practices, policies and procedures. The SRR required to in charge both HW and SW renewal for assigned country.

Brief Posting Description

Drive the renewal of Oracle*s services contracts.

Detailed Description

Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle*s services portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

Job Requirements

2-5 years experience in customer service, sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

Additional Details





Accountable for timely support renewals for small customers in assigned territory

Educates customers on benefits of Oracle Support any associated contractual implications

Responsible for meeting productivity requirements on outbound calls for renewals, email answering time;

Manages exceptions for customers with issues that may delay or inhibit renewals

Respect the renewals timelines and procedures in order to meet the booking forecast and the other renewals KPI's.

Qualifications:

Good English

Understands the business use of Oracle products, services and future directions

Demonstrated proficiency with e-mail, computers, Word, Excel and Internet.

Ability to handle customers over the phone. Ability to work with strict procedures and timelines.

Availability to align their working schedule to the customer business hours.

Bachelors degree in any major preferred or equivalent and

At least 3 years documented experience in customer service, sales or equivalent

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn